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Management, Sales, Training

Location:
Fort Myers, Florida, United States
Salary:
$115,000
Posted:
August 11, 2018

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Resume:

Jim Cosmas

HVAC Management Professional

Fort Myers, FL

ac6mt0@r.postjobfree.com

732-***-****

Over 30 years experience in delivering sustained revenue and profit in the HVAC industry from the

bottom up. Extensive knowledge of strategic market planning and business growth processes. An in-home and B-to-B sales training professional proficient in developing, presenting programs and training

materials in an exciting manner using a combination of multimedia, personality and group exercise.

HVAC digital marketing professional.

Work Experience

General Manager (GM)

Crowther Roofing Mechanical Division - Fort Myers, FL

2015 to Present

Oversee all aspects of daily operations. Implementation of corporate initiatives and directives. Perform

residential HVAC and IAQ replacement sales in an interruptive/retail lead environment. Consistently

perform at top level in both average sale and closing rate. Handle all aspects of digital marketing

including significant increase in online presence, reputation management, website development,

social media management and video development. Develop and deliver in-house training for service

and maintenance departments which includes technical development, soft skills, sales training and

coaching. Train entire staff on all new digital applications. Develop digital documents and protocol

for the entire field staff (service, maintenance, install and sales) eliminating 98% of paper forms.

Collaborate with owners and supervisors for the development and implementation of streamlined office

and field systems and processes. Full P&L responsibility of over $7 million.

General Manager

Service Experts, Fort Myers, Florida

2014 –to 2015

Oversee all aspects of daily operations. Implementation of corporate initiatives and directives. Field

staff training in IAQ sales, replacement leads, maintenance agreements, system upgrades. Handle all

critical customer service relations. Full P&L responsibility of over $5.5 million.

Brought center performance from worst in the region to second in both top-line revenue and EBIT

within six months.

General Manager / Sales and Marketing Manager / Trainer

Airflow Systems - Paramus, NJ

2008 to 2014

Oversee all aspects of daily operations and monitor the activities of the entire staff with all department

heads reporting directly to me. Perform residential HVAC / IAQ package sales with a closing rate of

68% and average sale of $10,000. Field staff trainer in all aspects. Development, implementation,

and delivery of company training programs. (customer service, presentation, replacement sales, add

on sales, IAQ sales, technical service) Implement and execute sales and marketing plan to achieve

budgeted sales goals. Develop direct mail marketing pieces and campaigns. Manage website content

and site marketing. Assist operations manager in the production of the annual budget and controlling

overhead expenses. P&L responsibility of over $5 million. Developed precise pricing structure for the

service and replacement departments. Perform HR duties and responsibilities: interview, hire, coach,

and fire. Handle all critical customer service relations. Perform phone and field technical support.

General Manager

Ketzenberg & Org - Avenel, NJ

2001 to 2008

Collaborate with company officers to oversee the development of company goals, targets, strategic

plans, and business development. Work within specified region or territory to develop the customer

base. Implement flat rate service procedures, which led to an 80% increase in gross service

revenues, 60% increase in replacement revenues, and 78%, increase in net profits. Spearheading

the implementation of indoor air quality product sales. Oversaw all aspects of daily operations and

monitor the activities of a staff up to 25 technicians and administrative support staff. Provide technical

support and training for all field service personnel. P&L responsibility of over $4 million. Monitor sales

and work closely with customer service representatives and field service representatives to oversee

and establish sales projections. Oversaw targets and goal attainment and compliance with contract

specifications. Monitor quality control and assurance on multiple job sites simultaneously. Perform

HR duties and responsibilities: hire, fire, interview and schedules. Development, implementation, and

delivery of company in-service training programs. Close contract deals that impacts the corporate

Bottom Line, Handle all critical customer service relations, resolve issues in an expedient manner,

represent, and defend corporate position. Manage fleet service programs, which includes the purchase

and leasing of company vehicles. Oversee vehicle preventative maintenance scheduling, emergency

roadside assistance. Interface with vendors and manufacturing representatives. Demonstrate technical

expertise - recognized as the troubleshooter and requested to resolve complex technical issues. Assist

in the preparation of the company for acquisition.

Throughout my employment with Ketzenberg, I was hired by business owners, service technicians and

sales people to train them in the art of selling HVAC / IAQ packages throughout the country. Conducted

training classes and seminars for companies ranging from small three man shops to multi-million dollar

organizations, including York International and Florida Air Conditioning Distributors.

Owner / Partner

PST - Belleville, NJ

1993 to 2001

Oversaw all aspects of daily operations and monitors the activities of a staff up to 12 technicians and

administrative support staff. Provided technical support for all field service technicians. Monitored

sales and work closely with customer service representatives and field service representatives

to oversee and establish sales projections. Oversaw targets and goal attainment and compliance

with contract specifications. Ordered inventory and monitors loss prevention and eliminate theft.

Tracked orders to ensure arrival in a timely manner. Worked with clients to coordinate and schedule

jobs. Monitored quality control Performed HR duties and responsibilities: hires, fires, interviews

and schedules. Oversaw the development of company in-service training programs. Closed deals

including extended warranties, major repairs and service contracts with national account clients

including: Wendy's, Houlihans, Subway, Burger King, Holiday Inn Performed and monitor accounts

payables and receivables on a monthly and weekly basis. Coordinated and collaborate with financial

managers, banking institutions and accounting to develop a financial plan that leads to corporate

stability and enhance prosperity. Handled all critical customer service relations and resolve issues

in an expedient manner and represent and defend corporate position. Managed fleet services

programs, which includes the purchase and leasing of company vehicles. Oversaw vehicle preventative

maintenance scheduling, emergency roadside assistance. Interfaced with vendors and manufacturing

representatives Spearheaded new market development and corporate entry into residential HVAC

arena.

Sold company in 2001 To Ketzenberg & Org Avenel, NJ.

Service Manager

Jay Syrup Company - Hillside, NJ

1989 to 1993

Oversaw entire field service department, scheduled field service to commercial customers. Supervised

daily operations of service department, payroll, and created service contracts. Monitored/approved

service department accounts payables and receivables, and collection activity. Managed 15 employees

including service technicians and administrative support. Performed HR duties and activities; hired

and fired employees. Maintained inventory and coordinated with Parts Manager. Performed in house

services and coordinated with company owners and vendors. Spearheaded contract negotiations,

which included national accounts such as Coca-Cola in New Jersey and New York.

Field Service Technician

Education

Indoor Air Quality Control and HVAC Technology in Indoor Air Quality Control and HVAC Technology

NJIT - Newark, NJ

1982 to 1982

HVAC&R technical training EPA Certification in HVAC&R technical training EPA Certification

Lincoln Technical Institute - Union, NJ

1980 to 1981

Skills

Bilingual – Greek, Residential / Commercial Indoor Environmental Specialist, Computer Literate -

Electronic Service Control (Coastal), Wintac Pro, Microsoft Office, Excel, Power Point, Word, Outlook,

Internet, Quickbooks, Windows - All versions, Successware, Web Design, Strategic Marketing, Guerilla

Marketing, Social Media Marketing, Radio Talk Show Host, P&L

Additional Information

Excellent knowledge of business growth strategies.

In-depth knowledge of negotiation, sales presentation and closing activities.

Strong hands on immersion and process trainer.

Ability to build strong customer relationships. Goal-oriented, excellent motivator and ability to maintain

peer accountability. Ability to generate multi level sales growth and sales training.

Superior communication, organizational and administrative skills.

Proven time management and organizational skills.

Energetic and outgoing with strong interpersonal skills.



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