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Customer Service Manager

Alexandria, Virginia, United States
August 12, 2018

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Haris Zulfiqar

**** ***** ****** **, *** ***, Alexandria, VA 22312

703-***-**** •


THE GEROGE WASHINGTON UNIVERSITY Washington, D.C Bachelor of Arts, Double Major in Political Science and International Affairs May 2018

GPA: 3.25; University and Alumni Award recipient

Relevant Coursework includes: International Economics, Finite Mathematics in Management Sciences, and Intro to Statistics

NORTHERN VIRGINIA COMMUNITY COLLEGE Annandale, VA Associate Degree in Political Science with Honors; GPA: 3.45; Dean’s List May 2016

Associate Degree in Business Administration with Honors; GPA: 3.59; Presidential Scholar List

Relevant Coursework includes: Financial Accounting, Managerial Accounting, Intermediate Microeconomics & Macroeconomics, Precalculus I, Applied Calculus, Introduction to Business, and Small Business Management


Bank Alfalah Islamabad, Pakistan Finance Administrative Coordinator - Corporate and Investment Banking Group June - August 2016

Acquired basic knowledge of commercial banking and its day-to-day handling

Performed teller transactions such as Cash Handling, Cash Management, Customer service, Data Entry, Bookkeeping, and Account Opening

Analyzed transactions to assess compliance with Bank policies

Assisted staff to draft reports for inventory management and staff management

Assisted Credit Managers, ensuring all credit and loan standards were examined and applied before loan approvals

Familiarized myself with credit ratings to evaluate potential risk of home loans

Reported and Transferred delinquent or past due accounts to a collection agency

Safeway Food and Beverages Industries Rawalpindi, Pakistan Finance and Quality Control Associate May - August 2015

Performed financial modeling, analysis and forecasting under direct supervision of the General manager

Tracked spending against budget and monitored monthly, quarterly and yearly spending reports with CEO and Managers

Analyzed areas of production, observed material management and executed quality assurance

Actively participated in quality control meetings and performed quality control on production batches

Assisted Marketing team in product promotion and marketing; help design online webpage and responded to customer feedback

Senate Secretariat of Pakistan Islamabad, Pakistan Internship under Deputy Chairman Senate of Pakistan June - August 2014

Learned about the political structure, Constitution and the roles, power and procedure of the Senate of Pakistan

Gained knowledge of laws, legal codes, court procedures, government regulations, and executive orders

Extensive comparative analysis of Pakistan, USA and England and their different political structures

Assisted senators and staff members on constituent casework, monitored legislation, researched issues and drafted letters

Received an honorable letter or recommendation from the acting Deputy Chairman Senate of Pakistan, Sabir Ali Baloch

Center of Excellence in Gender Studies, Quaid-I-Azam University Islamabad, Pakistan Intern as a research assistant to the Director, Centre of Excellence in Gender Studies January - August 2013

Research and development on current affairs generally related to women

Provided platform for underprivileged class to raise their voice especially women

Acquired knowledge about human behavior and gender roles (stigmas and stereotypes) in our society

Cultivated a strong working relationship with Dr. Farzana Bari through constant communication


Languages: Fluent in English, Urdu, Punjabi, and Hindi (Read and Write English and Urdu)

Computer: Skilled in Microsoft Word, Excel, Access Database and Power Point, and able to operate Mac and Windows software

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