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Administrative Assistant Customer Service

New Braunfels, Texas, United States
August 09, 2018

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Penelope L. Venardos

Fischer, Texas * Phone: 618-***-**** email:


I am an experienced Executive Administrative Assistant (10+ yrs.), County Planner (6 yrs.), and Customer Service Manager professional (15 yrs with strong organizational, administrative, office, and interpersonal skills.

Skills and Highlights:

*Typing, minimum 65-70 WPM. *Software: MS Word, MS Excel, MS PowerPoint, MS Outlook *Office machines, large format printers, GIS, social networking *Report writing, public presentations, recording secretary

Professional Experience

Employment Gap (2016-present): In order to fulfill our wishes to live in a warmer climate, my husband took early retirement from the State of IL, we prepared our RV and set out on an extended US vacation to explore all our western US options to find our new home-site. We fell in love with Texas Hill Country, bought some land and are building a house in Fischer, TX. Now, I am ready and eager to get back to work!.

Family Farms Group: Executive Administrative Assistant to CEO Sep. 2014-Sep. 2016

Managed and maintained CEO and other executives' schedules, appointments, and travel plans.

Prepared MS Office reports, memos, letters, expense reports/requisitions, presentations, and other documents using MS Office and company proprietary software.

Served as recording secretary: compiled, transcribed, and maintained meeting minute records for executive boards and committees.

Southern IL University at Edwardsville: Administrative Records Specialist Oct. 2012-Sep. 2014

Assisted customers with billing, confidentiality release, and enrollment requests under strict Federal and State confidentiality/security practices.

Prepared, processed, and tracked customer transactions while consistently maintaining outstanding customer service focus.

DeSoto County Development and County Utilities: County Planner, Executive Assistant/ Office Manager Jun. 2003-Jun. 2012

High level customer service via phone, email, and in-person from diverse socio-economic and ethnic clientele regarding land planning, zoning, utilities, building, and development. Researched, wrote, and prepared reports regarding requests to: change zoning, be granted variances, attain special use permits, change land use, and approve developments (both residential and commercial/industrial), pursuant to local, state, and federal regulations. Presented verbal and audio-visual reports at Public Hearings while serving as Recording secretary (scheduling public hearings, ensuring proper public notification, preparing, filing, and safeguarding of public records). Examined detailed development plans for design and adherence to planning, zoning, and land use requirements, best practices, and State and local laws.

Provided Administrative support to multiple Managers and County Commissioners: consulted on zoning and land use inquiries and scheduled meetings, prepared spreadsheets, and arranged travel (air, hotel, and car travel plans).

Managed office of up to 8 personnel in the Zoning & Planning and Building Permit Departments. Hired and trained personnel on permitting requirements, zoning and planning inquiries, money handling, phone and walk-in customer service, mail processing, purchase orders and vendor payments processing, and supply ordering.

UniTravel: Travel Agency Customer Service Manager, Travel Counselor, Trainer Jun. 1996-Mar. 2003

Arranged corporate and leisure travel planning and supervised customer service in consolidator air travel agency.

Supervised and trained reservations call center employees (18 persons) on international and domestic travel planning.

Prepared weekly ARC report, corporate invoicing. Served as international and domestic group travel escort and group leader.

ITA Travel Advisors, ITA Travel School: Travel Counselor, Travel School Administrator & Instructor Jun. 1992-Jun. 1996

Planned domestic and international corporate and leisure air, hotel, car, groups, meeting, and independent travel.

Taught basic travel counseling, Worldspan computer reservations system, and hotel, car, package tour reservations.

Other Interests

Designs by Penelope: Entrepreneur/Designer/Artist-Owner Mar. 1990-present

Design, fabricate, paint, and draw unique and commissioned jewelry and works of art in precious and semi-precious metals, wood, plastic, oil, watercolor, pastels, pen, ink, and other media. Handle all facets of business (accounting, administrative, creativity and production) social networking, and art website maintenance.


Southern IL University at Edwardsville (SIUE): Edwardsville, IL~ Bachelor of Arts. Lewis & Clark Community College (LCCC): Godfrey, IL ~Associate of Arts Sanford Brown Business College: Granite City, IL ~Travel and Tourism Certificate

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