Resume

Customer Support Quality Assurance

Location:

Columbus, OH

Posted:

February 26, 2024

Contact this candidate

Resume:

Samantha Warner

**** ********** ****

Columbus, OH 43235

ad3w1h@r.postjobfree.com

614-***-****

QUALIFICATIONS:

Strong interpersonal, organizational and communication skills

Goal driven with a strong ability to plan and execute successful company strategies

Excellent customer support skills while being very detail oriented

Extremely skilled at training, coaching and developing highly successful teams EXPERIENCE:

April 2013 – August 2020 Lancôme & Benefit Cosmetics Columbus, OH Regional Makeup Artist and Territory Trainer

Drive retail sales thru effective training and sales support via telephone, computer and one to one customer contact

Lead new hire training classes regarding over the phone sales, one on one clientele relationship building, driving sales, product education and company culture

Educate, inspire and build relationships with retailer in-store teams by leading by example Aug. 2011 – April 2013 Macy’s Columbus, OH

Lancôme Business Manager

Built and maintained strong client relationships by making connections and demonstrating products and techniques to create lasting, positive impressions

Developed a successful team of beauty advisors that assisted me in increasing counter business by 9%, trending higher than the store and counter plan

Successfully ran a million dollar counter, one of the largest in the district by driving events and daily business by initiating innovative ways to impact sales and drive retail results

July 2009 – May 2010 Nordstrom Columbus, OH

Nars Business Manager

Significantly increased sales on a monthly basis by creating excitement at the counter and providing excellent product knowledge

Established and maintained excellent relationships with clientele and employees to help build business

Tracked sales to goal and assisted in buying to maintain a steady product flow without going over budget June 2004 – September 2007 United Dairy Farmers Columbus, OH Store Manager

Managed a team of ten employees who successfully helped me in running a multi-million dollar store

Was able to increase sales steadily on a monthly basis

Consistently scored in the ninetieth percentile with surprise quality assurance visits each quarter

Achieved full bonus each quarter by staying under budget for labor and purchases, having an inventory within $700 of the audit, achieving high quality assurance scores and perfect mystery shops Aug. 2000 – Aug. 2001 Prescriptives Cosmetics Columbus, OH Beauty Advisor

Top salesperson in department, credit card promotions and client base

Helped organized large events to promote product line and sales

Assisted in scheduling, inventory, merchandising, and daily sales projection EDUCATION:

2010 – 2013 Franklin University Columbus, OH

Master’s Degree in Marketing and Communication

2004 – 2009 The Ohio State University Columbus, OH

Bachelor’s Degree in Education

Samantha Warner

7009 Cloverdale Lane

Columbus, OH 43235

ad3w1h@r.postjobfree.com

614-***-****