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Medical Billing Customer Service

Location:
Bountiful, Utah, United States
Salary:
30,000
Posted:
August 09, 2018

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Resume:

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

JANEL A DONALD

*** *. *** *. *** 10, West Bountiful, UT 84087 C: 385-***-**** ac6l1a@r.postjobfree.com Two years of experiance in physician medical billing. Speacialized in filing accurate claims, adjusting rejected claims, and understanding insurance contracts, appeals, and EOB's. Hippa Certified. Detail Oriented

Organize tasks

Insurance Contracts

Identify Solutions

Appeals & EOB's

Knowledge of HMO's, Medicare,

& Medicaid

Think Logically

Account/Claims Reconciliation

Posting & Balancing

Communication

Confidential Records

Maintenance

CPT and HCPCS

HIPPA Certified

Created a Detailed Example sheet on call control.

Scored the Highest on the team for most resolved outbound calls. 11/2016 to Current Account Representative

Consulmed - Bountiful, UT

Gained Experience in medical billing including filing claims, refund request, re-filing rejected claims, completing appeals, and adjusting under or overpayments.

Stayed up to date with insurance requirements, along with patient financial responsibilities, and managed care plans. Evaluated provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification, and provider signatures.

01/2016 to 04/2016 Customer Service

Intermountain Staffing TaxWorks Inc. (H&R Block Technical Support) - Kaysville, UT

Verified with tax professional that technical issue was resolved. Assisting professional tax preparers with customers' tax returns Utilizing reasoning skills and troubleshooting tools to quickly resolve customer queries

Delivering high quality and confidential customer interaction Making customers and their needs the primary focus Tracked all outbound calls with Excel.

10/2015 to 12/2015 Clerical Assitant

Intermountain Staffing( Medical Device Specialties) - North Salt Lake, UT Aging Reports, which is checking and following up on medical claims. Rebilled Primary Insurance, and secondary insurance if any. Denied claims printed then saved in PDF, and sent to Appeals Dept. Claims with missing information sent to Soft Appeals Dept. 07/2010 to 07/2010 Receptionist

Office of Youth Development Kayenta Family Chiropractic - Kayenta, AZ Maintain inventories and supplies

Processed all payment types including cash, checks, debit and credit cards

Handle the tasks of filing medical reports and insurance forms Responsible for scheduling appointments for patients in accordant with the established procedures

Handle responsibilities of receiving patient payments, recording them in the database and providing receipts to patients

EDUCATION

SKILLS

REFERENCES

Ensure that the reception and waiting areas are kept neat and clean. 09/2009 to 01/2010 Receptionist

Workforce ARRA Program(Kayenta Family Chiropractic) - Kayenta, AZ Maintain inventories and supplies

Processed all payment types including cash, checks, debit and credit cards

Handle the tasks of filing medical reports and insurance forms Responsible for scheduling appointments for patients in accordant with the established procedures

Handle responsibilities of receiving patient payments, recording them in the database and providing receipts to patients

Ensure that the reception and waiting areas are kept neat and clean. 2009 High School Diploma: General Studies

Monument Valley High School - Kayenta, AZ

General Studies

Northland Pioneer College - Kayenta, AZ

English

Knowledge of handling and operating office equipment. Handle responsibilities of greeting patients and answering phone calls. Firsthand experience with point of sale system and cash registers. Exceptional verbal and written communication skills. Developed expertise in call control

Brenda James 801-***-****

Patrisha Hill 423-***-****

Joshua Boyd (801) 920- 3579

Charlene Somers (801) 654- 6458

Gaylin Kreeck (801) 440- 3422



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