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JOANNE GIONET
543 Lincoln Street, Apt. 11, Manchester, NH 03104 603-***-**** ac6jca@r.postjobfree.com
PROFESSIONAL PROFILE
Customer service oriented professional with 10+ years of cross-functional clinical experience, able to provide administrative
support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients,
while remaining focused on managing priorities and ensuring patient confidentiality.
High Academic Honor Roll / Dean’s List.
Experience with Microsoft Office and Greenway PrimeSUITE; Types 60 WPM.
Bilingual: Fluent in English and French.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Patient Processing Release of Information
Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology
Medical Billing Medical Records Management Patient Registration
Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway
Medical Laws & Ethics Pathophysiology for Medical Office MS Office / MS Word
Computer Information Systems Medical Transcription Office Accounting Principles of Management
EDUCATION
Ultimate Medical Academy
Health Sciences – Medical Administrative Assistant / Associate of Science Degree, 2017
Diploma – Medical Administrative Assistant, 2015
Career Center of Lowell
Micro-Computer Programs, 2001
WORK EXPERIENCE
Mt. Carmel Rehabilitation and Nursing Center – Manchester, NH
2017 Present
Front Desk Receptionist
Enter and retrieve patient demographic and admission information using Vision software
Verify insurance information and schedule care plan appointments for patients and their caregivers
Answer phones, fax and file documents, and hand out payroll checks
Hannaford – Manchester, NH
2016 2017
Meat Department Clerk/ Customer Service Representative
Assisted customers with selection and purchases of grocery and deli items.
Upheld professional attitude, service excellence, and high level of customer satisfaction.
Performed all necessary opening and closing responsibilities to ensure efficient operation.
AIMCO – Salem, MA
2008 2011
Assistant Property Manager
Completed financial reports and handled conflict resolutions.
Managed compliance and leasing and handled all administrative duties and billing.
Maintained knowledge of zoning regulations, tenant laws, tax information, and property values.
Abram Property Management – Boston, MA
2005 2008
The Hamilton Company – Boston, MA
2002 2005
Property Manager
Handled and managed four properties; conserved comical properties.
Worked and complied with U.S. Department of Housing and Urban Development rules and regulations.
Managed recertification and budgeting of properties and processed accounts payable and receivable.
Northwood Rehabilitation Center – Lowell, MA
1980 1991
Certified Nursing Assistant
Assisted with activities of daily living including bathing, dressing, hygiene, and mobility.
Participated in data collection, planning, and implementation of patient care plans as directed.
Documented and processed patient activity and reports and monitored patient health.
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