Health Care Facility

Eric Acheampong

St. Albans, NY • 347-***-**** • ******@*******.*** • LinkedIn.com/in/Eric-Acheampong

SENIOR HEALTH CARE FACILITY ADMINISTRATOR

Senior Health Care Facility Administrator with extensive expertise in patient experience leadership, ambulatory care administration, and operational excellence. Proven track record in driving performance improvements, enhancing patient satisfaction, and implementing strategic plans that optimize service line operations. Adept at managing multi-unit healthcare facilities, leading large-scale change initiatives, and ensuring compliance with regulatory standards. Skilled in Lean, Six Sigma, and financial management, with strong focus on team development, operational efficiency, and superior service delivery.

Health Care Facility Management

Patient Care & Patient Experience

Operations Management

Quality Control Standards

Performance Improvement

Regulatory Compliance

Vendor Relations

Cost Reduction

Epic Systems

Professional Experience

Aug 2024 – Present: NYU Langone Brooklyn, NY

Building Service Supervisor

Adhere to organizational service standards, ensuring high-quality performance in daily operations. Facilitate departmental training sessions and contribute to implementation and monitoring of new programs. Represent Building Services and Patient Transport Department in meetings, providing insights and advocating for operational improvements. Maintain compliance with standard precaution procedures and departmental hand hygiene protocols to uphold safety and infection control standards.

Enhanced hospital operations by introducing cross-functional staff rotations across ER, OR, cath lab, dialysis, neurosurgery, labor & delivery, and med/surg, elevating effectiveness, collaboration, and workforce adaptability.

Strengthened infection control measures by establishing curtain exchange system, requiring used curtains to be returned before issuing clean ones, guaranteeing better hygiene tracking and regulatory compliance.

Improved hospital cleanliness and safety by identifying gaps in stairwell maintenance and enforcing structured cleaning schedule, assuring consistent sanitation and reducing safety hazards.

Drove operational excellence by developing and executing new programs, policies, and procedures, aligning strategic initiatives with leadership goals to raise productivity and service quality.

Boosted workforce performance through well-designed staff development programs, amplifying training effectiveness, adhering to policies, and fostering long-term professional growth.

Maximized efficiency in patient care logistics by optimizing resource allocation for Epic-related programs, streamlining discharge, transport, transfer bed cleaning, and OR turnover processes.

Slashed operational costs and uplifted efficiency by uncovering areas of supply waste, advancing resource utilization, and minimizing overtime through strategic workforce planning.

Oct 2023 – Aug 2024: Elmhurst Hospital Elmhurst, NY

Associate Director (Administrator on Duty)

Directed hospital operations and served as key point of contact between executive leadership and administrative teams, ensuring effective communication and operational alignment. Handled patient relations and incident investigations, conducting hospital rounds to assess facility conditions and address potential risks proactively. Granted and managed access to restricted areas in absence of designated approvers, confirming that security protocols and compliance were upheld properly. Led HR-related initiatives, resolving employee concerns and nurturing a positive workplace culture, to raise staff engagement and retention.

Delivered in-depth cultural competency training to staff, equipping workforce with knowledge and skills to better understand, communicate with, and care for patients from diverse backgrounds.

Led thorough incident investigations, directly engaging with patients to analyze concerns and implement crisis management strategies, efficiently de-escalating agitated situations and cultivating safe, supportive environment.

Jan 2022 – June 2023: Queens Hospital Center Jamaica, NY

Administrator on duty

Directed hospital operations and served as key point of contact between executive leadership and administrative teams, ensuring effective communication and operational alignment. Handled patient relations and incident investigations, conducting hospital rounds to assess facility conditions and to address potential risks proactively. Granted and managed access to restricted areas in absence of designated approvers, confirming security protocols and compliance upheld properly. Led HR-related initiatives, resolving employee concerns and nurturing positive workplace culture to raise staff engagement and retention.

Provided calm, decisive leadership during maternity ward fire, coordinating swift and orderly evacuation that safeguarded all patients and staff while sustaining outstanding accountability.

Overhauled patient transport procedures by implementing proactive rideshare coordination system, reducing wait times, preventing driver cancellations, and cutting unnecessary hospital fees.

Strengthened hospital operations by introducing second mid-shift nursing huddle, enhancing real-time communication, optimizing discharge planning, and maximizing bed availability for incoming patients.

Mar 2021 – May 2021: NYC Health and Hospital Corporation New York, NY

Community Care Central Processing Operations Manager, Isolation Hotel Program

Optimized referral processing by managing Community Care central inbox, verifying all referrals accurately assigned for expedited handling. Resolved critical issues as primary escalation point for hotel operations and clinical review teams. Improved data accuracy by partnering with clinical review teams to reconcile referral lists, proactively uncovering and resolving discrepancies. Elevated expertise through active participation in Webex meetings and targeted training, driving continuous professional development. Maintained compliance with HIPAA regulations, safeguarding patient data and reinforcing organizational integrity.

Strengthened cross-functional collaboration by acting as senior liaison between referral sources, clinical teams, and Community Care leadership, guaranteeing seamless coordination and efficient patient support.

Advanced operational oversight by proficiently monitoring patient transfers in real time, quickly identifying anomalies, and escalating issues to assure timely resolutions and minimize risks.

Assembled and supervised specialized team to expertly operate EPIC and coordinate patient transportation to isolation hotels, enabling rapid and effective COVID-19 response.

Developed and launched dedicated patient hotline, enhancing accessibility to isolation rooms, decreasing wait times, and solidifying coordination between healthcare providers and transportation services.

Confirmed seamless referral management by sustaining accuracy in tracking, documenting, and processing patient transfers, cancellations, and completions within Transfer Database Tracker.

Streamlined digital health operations by leveraging EPIC and other platforms to uphold NYC Health and Hospitals' regulatory, legal, and operational standards while uplifting workflow efficiency.

Mar 2004 – Feb 2021: Mount Sinai West Hospital Manhattan, NY

Assistant Manager, Hospitality Operations

Managed daily operations for three private patient units, overseeing catering, concierge services, food service, and patient care. Handled insurance verification and performance appraisals, ensuring compliance and operational efficiency. Processed payroll, administered cash deposits, and steered catering procurement, optimizing financial accuracy and resource allocation. Supervised inventory and logistics for high-profile catering events, guaranteeing seamless execution and service excellence.

Spearheaded refurbishment of 50 private rooms across three units, completing project in two months instead of planned three by advancing workflows and resource allocation.

Revamped commercial kitchen, controlling installation of all-new flooring, appliances, and fresh paint—finishing transformation in just one month to raise operational effectiveness.

Implemented staff attendance and accountability system, reducing tardiness and absenteeism by 80% through proactive monitoring, structured evaluations, and decisive action.

Boosted employee morale and engagement by launching an "Employee of the Month" program, celebrating birthdays, and organizing holiday events—nurturing positive workplace culture.

Elevated patient satisfaction by designing and executing survey-driven improvement plan, leading to targeted staff retraining and personalized service enhancements—driving measurable progress in patient experience.

Education & Credentials

Master of Public Administration • Metropolitan College of New York (Ongoing)

Master of Business Administration • Metropolitan College of New York

Bachelor of Technology, Computer Information Systems • New York City College of Technology CUNY

Certifications: FEMA IS-100.C FEMA IS-200.C FEMA IS-700.B FEMA IS-800.D USDOT/Hazardous Materials Awareness Training iProcurement Certificate 20-Year Service Certificate Customer Service & Managing Customer Service Teams Certificate Business Process Improvement & Operational Excellence Foundations The Data Science of Healthcare, Medicine & Public Health Project Management Simplified Certificate Prep: Project Management Project Management Foundations: Communication Project Management/Inventory Management Foundation Operations Management Foundations Implementing Supply Chain Management

Professional Development: Workplace Safety & Security: Armed Intruder/Active Shooter Preparedness Emergency Management Annual Core Competence Training Ethics & Compliance: Corporate Compliance, Sexual Harassment Awareness Diversity & Inclusion: People with Disabilities Awareness Information Security: Confidentiality & Data Protection Training

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