Home Health Account Management

Carrie Taylor

Senior/Lead Recruiter Grace HealthPros

*-* **** **** *******, MA 01754

**************@*******.*** – 978-***-****

Interested in Senior Level Recruitment positions, Recruitment Management, Staffing/Account Management (Double or Single Desk) Project Management, Healthcare Division Management, Account Management, HR, Marketing, Training, Employee Relations

Senior Lead Recruiter

Grace HealthPros

(July 2024-Present)

-Working with a startup company establishing recruitment strategy and business development plans

-Recruit nurses, providers, other medical personnel

-Recruit for C Suite positions

-Recruit for technical positions

-Recruit for Industrial positions

-Mentor other team members

-Work with owner to establish travel program for healthcare workers

-Establish recruitment procedures

Recruiter (Temporary)

Aveanna Healthcare

(May 2024-July 2024)

-Recruited nurses, aides, and homemakers for Home Health Agency

-Full desk recruitment

-Customer service duties

-Assisted with employee scheduling

-Supervised field employees

More:

I was able to streamline the onboarding process at a home health agency by bringing people who had trouble with technology to the office to help them all at once. They did not speak English well and were not as savvy with technology as they could have been. We all worked on onboarding together. This made them more loyal to me and to the company, helped to lose less people with the onboarding process, and helped with employee retention.

Lead Recruiter

Bayhealth Hospital

(September 2022- May 2024)

-Senior member of the Recruiting Team at Bayhealth

-Consistently the highest producing recruiter

-Personally filled 25-35% of positions as part of a Talent Acquisition Team of 10+ recruiters

-Suggested, started, and Implemented an In-House Registry of internal contracts for nurses

-Trained and mentored other recruiters

-Assigned two to three times the number of requisitions as other recruiters

-Started and Implemented Highly Successful Nursing Assistant Internship Program

-Suggested and Developed CRNA program and was able to hire 14 CRNAs

-Successful with hiring candidates from online job boards and social media

-Worked with Infor System

More:

I started the Internal House Registry at Bayhealth to convert contractors to full and part time nurses. They can work two contracts being paid internally by the hospital instead of being paid by a contractor and then must decide whether they will stay. They get 25.00 more per hour than a staff nurse for that time.

I initiated the on- call weekend program which included a team of four professionals like CRNAs- two would be on call, staying within an hour of the hospital and would get a stipend to stay on call on a weekend and two would be working. If the two on call are needed, they will be called in. On the off weekends, the teams switch

I worked with our social media department to secure automatic postings on Linkedin, including posting jobs, promoting the brand, and increasing overall company and individual employee visibility. This all happened automatically because I had 250 reqs to fill and I could not post on Linkedin at that pace.

Checked licenses and certifications online, developed a standardized intake form in order to secure pertinent information from candidates before sending them to hiring managers.

Worked with a nurse search company to eliminate services and only paying for what we used. The service provided contact information and minimal follow up. Our recruiters searched for nurses and interviewed them. We as the client did all the recruiting and onboarding. The only thing we paid for was the database and the company follow up with the nurses they presented to us.

Held nurse job fairs

Connected with schools and presented our hospital to classrooms full of healthcare workers

Sponsored booths at professional organizations

Contracted with search firms to develop databases

Developed internships to directly hire proficient interns at the end of their internship experience

Initiated referral bonuses and sign on bonuses for nurses

Met with every hiring manager once a week or more about their ongoing needs and specific requirements for their department

Scheduled all interviews for hiring managers with their preset calendars. Worked with unit clerks to make sure all interviews happened

Developed spreadsheets with each hiring manager to best track their hires and potential candidates starting on what scheduled dates

Sent local employees down to escort candidates to the units in order to better serve the candidate and to make sure that the hiring manager was able to meet with the candidate on time and be able to spend quality time with the hiring manager

Senior Recruiter III

AMN Healthcare Staffing ROD Div at Nuvance Hospital in CT, TaraVista Behavioral Health and MiraVista Behavioral Health in MA (May 2021 to September 2022 )

Direct AMN Client Relationship with TaraVista Behavioral Health in Devens, MA.

Primary Recruitment and Human Resource Coordination at TaraVista Behavioral Health in Devens, MA.

Hire and coordinate the onboarding of approximately 200 Permanent Placement and Contract Employees (RN, LPN, MHC, LCSW, etc.)

Assist with Recruitment at MiraVista Behavioral Health in Holyoke, MA.

Manage Contracted Nursing Candidates and Employees at TaraVista Behavioral Health

Integral part of the HR team at TaraVista- involved in policy decisions, credentialing activities, and overall HR functions

Trained newer recruiters for AMN

More:

Searched Indeed and other job boards and used Gr8 people at AMN to source and add candidates to our database

Checked licenses and certifications online, developed a standardized intake form in order to secure pertinent information from candidates before sending them to hiring managers.

Operations and Business Development Director

Medwin Healthcare Staffing (July 2020 to May 2021)

Manage all aspects of Medwin Healthcare Staffing including Day to Day operations, Recruitment, Business Development, Shift Scheduling, Financial, HR, Expense Control, Staff Management, and Department Supervision

Plan the Direction and Coordination of the Company

Responsible for the Growth and Profitability of Medwin

Direct Account Management and Client Relations

Direct and Social Media Marketing

Community Outreach

Performance Improvement

Operations Strategy

Planning and Monitoring the Day-to-Day Running of Business

Contract Negotiation

Client Retention

Expanding Client Base

Developing New Company Divisions

Manage Diversity

Medical Division Manager

Complete Staffing Solutions (November 2019-March 2020) Laid off because of Coronavirus- department closed due to lack of capital)

Healthcare Recruitment/Account Management Division Manager of Seven Staffing Offices

Initialized and developed new Medical Division brand and recommended and established new medical division company

Established, trained, and utilized necessary processes and procedures to all members of division and corporate officers

Developed new client relationships and recruited first nurses into new division

Trained all staff and director level personnel in new procedures including medical testing, submission procedures for VMS clients, and new credentialing processes

Established new procedures for other divisions of the company and coached all company members on JCAHO Certification guidelines and procedures

Initiated and Secured Clients for Medical and other divisions of the company, signed contracts, and developed long-term relationships with new clients

Hired nurses while teaching and training division employees specifically about nurse recruiting

Developed a pool of nurses and established marketing information-brochures, referral programs, social media presence, and recruitment marketing procedures to attract top talent

Made long-term connections with the nurse community while establishing new nurse recruitment program and future plans for new nurse recruitment events.

Nationwide Healthcare Staffing Recruitment Manager

MSG Staffing (November 2017-November 2019)

Department Recruitment Manager of Nationwide Contract Nurse Placement

Conference Project Manager

Spearhead all Contract Department Initiatives

Transitioned into Recruitment Marketing Manager for Entire Firm- Included Project Management Initiatives

Managed and Retained Employees

CRM Management

Formulated policy and procedure manual for Contract Department

Served as mentor to all MSG Employees during Management Team Transition

Advisor to President - Employee Relations Expert

Trained and Advised Current and New Employees

Highest Income Producer in Entire Company

Initiated Mentoring/Training Program for New Nurses who will transition into Contract Travel Nurses

Boston Area Recruiting Manager

Coastal Hospitality (May 2017 to November 2017)

Started and expanded successful Boston division single-handedly

Specialized in Healthcare Recruitment Management

Sole contact in Boston for Coastal Hospitality

Recruited all new employees

Employee vetting

Employee management and retention

Account management

Marketing and sales to secure customers

Place temp employees for food service operations

Manage all financial and HR processes for hired employees

Communicate with Coastal corporate

Responsible for client relationships

Work with ATS/CRM

Food Service Director

Luby’s Culinary Services (September 2015-October 2016)

Kindred Hospital Boston MA

Waiting for New Business to Open in Boston Area

Responsibilities

Opened new hospital unit- sole representative of Luby’s in Boston MA

Client and customer relationship and communication

All operational aspects of Food Service in full service acute care hospital

Counsel patients with special dietary needs

All cafeteria and marketing operations

Cost management, analysis, and reporting

Manage Kindred and Luby’s staff members

Patient care management team member

Accomplishments:

Multiplied sales in cafeteria by 300 percent

Created excellent client and customer relationships at hospital

Major improvement in tray line accuracy and diet adherence

Food Quality greatly improved

Sole responsibility for Luby’s in Boston

Implemented new procedures to improve patient care

Seamlessly developed hospital staff support

Excellent customer service and hospital support

Became integral and trusted member of hospital management team to improve patient care

Television Host

Lex Media - Lexington, MA (June 2014-September 2015)

Left for Luby’s Culinary Services Job

Responsibilities

Chef/Host of What's Cooking Television Show

Recipe Developer

Prepare Food

Market Program

Accomplishments

Principal Host of What's Cooking Television Show

Skills Used

Public Speaking

Recipe Development

Project Management

Food Preparation and Presentation

Marketing Specialist/Guest Chef/Instructor

Williams-Sonoma - Burlington, MA-(August 2013-Sept 2015)

Left for Luby’s Culinary Services Job

Responsibilities

Conduct Culinary Classes at Williams-Sonoma Store

Product Marketing Expert

Demonstrate and Prepare Products

Sales and Service

Accomplishments

In-demand Culinary Expert for Events at Williams-Sonoma

Developed Home Visit program for Product Marketing

Top Sales Dollars per Hour

Generate Excitement and Interest in Store and Products

Skills Used

Public Speaking

Program Planning

Marketing

Retail Marketing

Teaching

Project Management

Foods/Nutrition/Health Teacher

Bedford Public Schools - Bedford, MA - September 2002 to June 2015

Became a teacher in order to raise my children and still remain in food related business

Responsibilities

Teach Food and Nutrition Class

Teach Health Classes

Technology Committee Member

6-12 Education

MEET technology team member-4 years

Accomplishments

Transformed the program from a basic Home Economics curriculum to a Nutrition, Food Science, Culture, and

Culinary focused curriculum.

Infused technology into the Foods and Nutrition program

Conducted simultaneous E class with California School District

Started Culinary Club- Advisor

Developed Environmentally Conscious Culinary Project

Developed International E Cookbook

Skills Used

Curriculum Design

E Learning

Classroom Instruction

Environmental Education

Adult Education

Instructional Design

September 1990-September 2002

Raised family

Furthered my education at Northeastern University

Volunteered at local schools as Project Manager

Part time substitute teacher at Carousel Preschool Concord, MA

Food Service Director

Marriott Corp - Denver, CO – September 1985 to September 1990

Left to raise children

Responsibilities

Directed three million dollar food account IBM Complex Boulder CO- reported directly to client

Cafeteria Service- 5000 IBM employees daily plus Catering Operation

Financial Statement Reporting/Managed Costs-Top in District

Personnel Management/Hiring/Training

Directed three Food Service Managers for Main Cafeteria, Catering Department, Satellite

Designed unit computerized financial system before Marriott CACS system started

District Safety Coordinator

Accomplishments

-Opened successful IBM P&L account, developed excellent client relationship- (Largest Western B&I Account)

-Turned struggling Greeley Fee Account into success -improved client relationship, increased revenue,

-Streamlined costs, improved food quality, met budget guidelines

-Planned and Opened successful new Hewlett-Packard Fort Collins operation- Promoted after two months

-Directed Hewlett-Packard Greeley operation- Promoted to IBM

Skills Used

Client Relations

Operations Responsibility

Financial Accountability

Upper Level Management

Cost Control

Program Promotion

Menu Development

Business Analysis

Project Management

Food Service Manager Kodak Colorado

Servomation Corp. - Windsor, CO - August 1983 to September 1985

Left for Director Opportunity with Marriott Corp.

Responsibilities

Initially Fresh Food Vending Supervisor

Promoted to Assistant Food Service Director in 4 months

Catering Program and Fresh Food Vending Program- Six Satellite Cafeterias

Controlled Costs/Planned Menu

Cafeteria Service Operations

Supervised Twenty Main Kitchen Staff

Developed Nutrition Program for Main Cafeteria

Accomplishments

Planned and Implemented New Catering Menu

Increased Main Cafeteria and Catering Revenue

Developed and Implemented Cycle Menu

Reduced Food and Labor Cost

Planned and Activated Vending and Fresh Food Lunch Cart Service for 60 plus Buildings

Developed and Implemented Corporate Airplane Food Program

Skills Used:

Menu Planning

Cost Control

Program Direction

Personnel Management

Program Planning

Client Relations

EDUCATION

M.Ed.

Lesley University - Cambridge, MA

2008 to 2010

Certificate Advanced Web Design

Northeastern University - Boston, MA

2000 to 2001

MBA Classes

Colorado State University - Fort Collins, CO

1985 to 1992

B.S. Food Service Management/Dietetics

Indiana University of PA - Indiana, PA

1979 to 1983

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