Name: Pratibha Raj

Email ID: ac6asw@r.postjobfree.com

Cell. : +1-520-***-****

Professional Summary

A consummate self-motivated professional with 5 plus years of work experience in Risk Management and Quality assurance

Exceptional problem solving skills and sound decision making capabilities

Excellent communication and interpersonal skills

ISTQB certified tester from American Software Testing Qualification Board

Expertise on Risk assessment and Analysis

Proficient in fraud investigation and quality assurance in e-commerce

Designing test plan, creating test scripts and executing test cases

Expertise in manual testing

Well versed in SDLC- agile and waterfall methodologies.

Expertise in workflow management. task prioritization and distribution to associates

Experience in workflow task SLA adherence and related reporting

Experience in end user testing and operations at Amazon

Fraud detection logic testing, verification of the actions taken by risk investigators

Logging and managing defects using defect management tool HP ALM Quality Center

Knowledgeable in black box and white box testing

Understanding of functional, UI and regression testing

Experience in various Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), phases with Expertise in analyzing Business Requirement Documents [BRD] and developing Test Plans, Test cases, test execution and Test Case Design Document Test Scripts and Test reports of manual and automated tests using Agile and Waterfall methodologies.

Performed System integration testing (SIT), functional, regression, performance, configuration, and installation testing.

Ecommerce websites using SOAP UI and Chrome Postman to test the request and response of SOA based architecture application.

Expertise in requirement gathering and analysis, experience working on discovery and grooming sessions

Proficient in QA process & documentation of Test plans, test cases, test procedures and test scripts

Has the ability to lead teams, experience in leading team of ~10 resources

Experience working in e-commerce, banking and healthcare domains

Ability to elicit requirements using a variety of techniques, including: interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, and workflow analysis.

Sensible towards company needs and values. Suggested and implemented many improvements leading to business profit and operational excellence

Enthusiastic team player, organized many team building events

Experience in employment verification auditing, candidate scoring at Symphony (First Advantage)

Educational Qualification

•Bachelor’s degree in Commerce from Ranchi University, India

•MBA from Teerthanker Mahaveer University

Certifications:

ISTQB Certified Tester

Certified in Fundamentals of Business Analysis

Work Experience:

Client: Amazon

Designation: Risk Analyst

Duration: Aug 2014 to Jun 2016

Role and Responsibilities:

Responsible for a wide range of tasks related to the investigation and elimination of online e-commerce fraud

Serve as a subject matter expert in risk analysis

Participated in creating and reviewing user stories, acceptance criteria, tests and scenarios, and other documents to support requirements and development

Create and evaluate models to address complex fraud issues

Experience working on claims and payment

Creating test scripts and conduct testing of risk and fraud management tools

Involved in the complete Software Development Life Cycle including Analysis, Design, Implementation, Testing and Maintenance.

Writing test case by understanding the functionality of the application.

Logged and tracked issues as well as test cases using an enterprise level requirements, test case and defect management system to manage bugs

End user testing of fraud analysis application.

Defect Reporting

Risk and Fraud Management using quality and statistical tools with objective of minimizing risk on our various platforms across globe

Sample testing of random fraud accounts to validate trend analysis logic

Analysis of suspected abuse accounts to find out the type of abuse and take actions accordingly

Finding out common attributes of abuse accounts to develop /update analysis patterns

Mapping the accounts through various attributes for fraud/abuse prevention

Detect and communicate scenarios to engineering team to strengthen risk management algorithms

Managing Work flow, working in a ticket based environment

Continuously monitoring the real time flow of tasks

Priority based allocation of tasks to team members

Ensuring tasks are completed on time and SLA is met

Ideating process improvement and follow through

Communicating various tool improvement suggestions to concerned teams

Giving process and tool improvement ideas and working with other teams for successful implementation

Managing Amazon’s seller account

Seller Transaction

Fraud prevention analysis

Educating Amazon stakeholders about amazon policy and ensuring that Company’s goals are met

Following set principles and guidelines for completing all the tasks

Achievements

Kaizen participant, Six Sigma yellow belt holder

Awarded as Investigator of the Month

Won various monthly awards for quality and work.

Mentored a batch of 10 plus people

Given most # of tool and process improvement ideas from the team, many have been implemented.

Some impactful Process Improvement ideas that were implemented lead to:

Reduced task resolution time

More methodical approach to catching abusers

Enhanced team work output

Automation of tasks which are not supposed to be queued for any analysis

Auto annotation, etc.

Monitory benefit to the company

Tools and Technology: MS word, MS excel, PowerPoint, SharePoint, Amazon workbench, Amazon CSC tool, Internal tools of Amazon, Outlook, Company’s internal tools

Client: First Advantage Pvt Ltd, India.

Designation: Sr.Associate (Quality)

Duration: Jun 2013 to Jun 2014

Roles and Responsibilities:

Designed test plans, test scenarios, test suites, test cases and test data at system test levels for positive and negative testing, regression testing, user acceptance testing(UAT), unit testing, Integration testing; execute test cases in Selenium and log defects

Track and review the documented requirements in Rally to develop Requirement traceability matrix (RTM), conduct test case review meetings and obtain formal acceptance before starting execution to ensure 100% test coverage.

Developed and executed maintainable automation tests for acceptance, functional, and regression test cases

Analyzing and developed test script, test cases and performed Manual and Automation Testing like Positive Testing and Negative Testing.

Performed Backend testing by extensively using SQL queries to verify the integrity of the database

Worked in a highly dynamic AGILE environment and participated in Scrum and sprint meetings

Worked with the QA Supervisor/ Lead to create the Level of Effort (LOE) estimate for all activities within the project.

Tools and Technology: HP Quality Center, MySQL,

Client: RMG Management Services, India.

Designation: Quality Analyst

Duration: Mar 2011 to May 2013

Roles and Responsibilities:

Preparing Test Scripts/Test Cases

Executing Test Cases, Defect Logging, Regression Testing, Smoke Testing

Communicating test results to the concerned team

Making reports

Participating in knowledge transfer session

Writing and executing Test Cases for all Functionalities of the application.

Responsible for writing both negative and positive case.

Preparing Business scenario Matrix and Test case Matrix. Reviewing Functional Requirement Documents.

Performed backend testing for data validation from source to destination and involved in performing various other testing like accessibility testing, exploratory testing.

Prepared a detail test schedule and test metrics on a weekly basis to know the status report of the application. Involved in resolving technical, functional, operations issues faced by the team.

Designed, created and executed automation scripts using TFS Test Manager, Microsoft Test Manager

Constantly involved in the team to adopt QA Testing Standards logged and traced defects using TFS.

Tools and Technology: Company’s internal tools, MS excel, sql

Achievements:

Awarded for academic excellence by the Chief Minister of state, UP, India

Hosted two big University events with a crowd of > 10,000 people

Won 1st position for presentation on World Earth Day organized by PARAYAVARAN BHARTI AND FOREST DEPARTMENT

Awarded Star Performer at First Advantage for quality and work

Six Sigma holder by Amazon

Awarded by Analyst of the month several times at Amazon

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