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Project Manager

The Bronx, New York, United States
October 04, 2018

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Richard A. Lawrence, MPM

*** ***** ****, ******** ****, TX 77489

281-***-****(Cel) or 832-***-****(Hm)


Served as the co-architect for a greenfield integrated delivery system from inception through deployment.

Worked in conjunction with the CEO to develop business and financial plans that led to the procurement of $250m in construction and operating capital from Vanguard Health Systems’ corporate board.

Responsible for development and execution of the market strategic plan, business development and capital project management in coordination with other members of the senior leadership team.

Directed strategy formulation and supported enterprise-wide planning for program implementation by developing multi-year plans and projections.

Oversaw research of new market opportunities; identified potential acquisition or affiliation opportunities; and evaluated new products and services.

Focused on Business Continuity and Disaster Recovery functions within the organization.

Directed growth and sales initiatives and provided both direct and indirect support for sales team members.

Directed business development/physician relations in support of strategic priorities that minimized risk and maximized return on investment. Collaborated with other senior leaders to develop ambulatory and outreach strategies that increased market strength through patient referrals in support of clinical enterprise initiatives.

Strong compliance, auditing, management, documentation and reporting skills.

Committed to professionalism, highly organized, able to see the big picture while paying attention to small details, with excellent communication skills.


Managerial Skills:

Excellent in Project management methodologies, planning, scheduling methods, and tools.

Excellent interpersonal, collaboration, and problem solving skills.

Strong understanding of SDLC/Agile project management frameworks and Business Analysis practices.

Good knowledge of PMI industry-standard and PMBOK.

Networking Skills

TCP/IP, Cisco routers, Catalyst switches: (6500, 5500, 2900, 1900), Cisco AS5350, Smart Hubs. VLAN-Variable Length Subnet Mask (VLSM), DS-3, T-1, Frame-relay, ISDN, LAN/WAN protocols, FDDI, Fast Ethernet (ISL), Giga-bit, Ethernet, Wireless - 802.11 A/B/G/N Standards.

MS Project, Clarity 7, MS SharePoint/ Office 365, MS PWA, MS Visual Basic, MS Excel, MS Word, MS PowerPoint, MS SQL, PPM, APATE, CaliberRM ver 10.0, Quality Center, WinRunner, QuickTest Professional, Load Runner, Visual API-XP, Crystal Report Writer.

HL-7, Quovadx/Cloverleaf Integration Engine, Mirth, eLink, Epic Bridges, ADT interface, Meditech Magic; EPIC - Resolute, Ambulatory, ASAP; Siemens - Invision, Soarian, AXIOM Sensis; Mckesson - Health Quest Patient, Management/ Accounting System, CareManager, Horizon CAF, Horizon Expert Orders, Horizon Expert Documentation, Chartmaxx, Star Navigator, Allscripts.

Lawson, 3M 360 Encompass, Allscripts-Care Manager, Onbase, Interactive Voice Response (IVR), Craneware, Grants Management, Lynx, Maxsys, Patient Compass, Relay Health Estimator & Relay Health Verifier, MedAptus, Accurate Provider Database (APD), Prisms, Elavon, MD Audit Professional.


Vanderbilt Medical Center Sep’16 to Present

Revenue Cycle Project Specialist – PMO Nashville, TN

Key Projects:

Vanderbilt Medical Center – Epic implementation and Interfaces Conversion.

As a member of the Program Management Office (PMO), project manager will support the Vanderbilt’s methodology (and required deliverables), and utilize the Vanderbilt's project management tools, to perform project initiation through project closeout.

Change management; representation in the governance of change control process and ensuring that revenue cycle resources strictly adhere to the standards set by governing bodies.

Vendor management; builds relationships with vendors and holds vendors accountable to service delivery.

Budget/Time tracking; provides monthly budget review and tracking, reporting, and prepares escalations for budge extension requests and approvals.

Act as a Liaison between revenue cycle staff, department leads/managers and other IT team members. Work alongside IT Leadership on cross departmental initiatives and serve as a resource for recommendations and presents to senior and executive leadership on initiatives.

Led Vanderbilt optimization team through Electronic Medical Record (EMR) investments through Charge Description Master (CDM) integration and implementation of processes that will maximize integration, work flows, and metrics.

Analyzes business and user needs, documentation of requirements per company standards, and translation into proper system requirement specifications.

Participate in solution option evaluations with IT teams and business partners.

Responsible for initial planning and estimation of low to moderate complexity projects and requests.

Policy and procedure; develops and periodically reassesses revenue cycle policy and procedure and holds staff accountable to adherence. Develops and periodically reassesses standard operating procedures of the revenue cycle systems department. Manage and guide testing and auditing of Revenue Cycle applications using appropriate methodologies and tools.

Recognized as subject matter expert in the revenue cycle application services and system administration. Inspects work for exactness and conformance to policies and procedures. Understand the business processes involved in customer projects and translates this knowledge into an effective implementation.

Maintain confidentiality, HIPAA compliance and promote administrative, technical, and physical safeguards to ensure the proper protection of corporate resources and patient data.

Create and implement best practices throughout the organization and identify opportunities for improvement and efficiencies.

Interfaces with PMO on developing a comprehensive project plan and leading business partners in their areas such as training, testing, operational changes/plans, user acceptance testing and deployment to the field (global locations).

Remains engaged throughout the project at critical milestones, also working with business partners on their portions of the project.

Assists in providing product training to internal IT teams.

Provide Revenue Cycle System support after hours as an escalation resource to department staff.

Tenet Health Systems/Resolute Health Aug’13 to Aug’ 16

Director of Project Management Office – PMO New Braunfels, TX

Key Projects:

Baptist Hospitals (14) – Lawson, MD Audit, Epic, Cerner, and Siemen Invision Implementation and Conversions.

Resolute Health – Lawson, Onbase, 3M, Allscripts Implementation and Cerner Conversion.

Serve as the project manager for Infrastructure and Data Center projects. Other projects as assigned.

Managed projects, develops and directs technical project teams through all phases and activities of the project life-cycle process associated with major information technology systems projects that are essential to departmental missions and affect Tenet operations on a long-term and continuing basis.

Manage Resource and budget forecasts (allocations of resources based on a solid project plan (effort, hours) including CAP vs. EXP breakout %’s for resources allocated.

Maintain PMO Portfolio Status dashboard with respective progress, variance, health, spend status on respective status.

Create and maintain a base- lined Microsoft Project Schedule for each individual project, complete with dependencies, predecessors, resources and effort.

Provided, weekly executive status reports for each project.

Lead cross-functional project teams to identify problems, map processes, analyze data and develop & implement solutions to address root cause(s).

Facilitate process mapping sessions for both "as-is" and "to-be" statues planning documentation and follows all Resolute/Tenet Defined processes.

Managed and communicate a clear vision of the project objectives, and motivate the cross functional project team to achieve them: create a project environment that enables peak performance by the entire team.

Establish and publish clear priorities among project activities. Coordinated data migration activities to meet project milestones.

Directs/leads project teams comprised of subject matter experts, technical specialists, and business owner and upper level management to ensure the actions are consistent with the approved plan.

Prepares, implements, monitors, and updates the project plan. Worked with business leads to define and manage operational readiness.

Identifies and standards or requirements for change management. Participates in change control (for example, reviewing configuration change requests).

Develops or implements information system security and entitlement requirements and plans; and ensure appropriate product-related training and documentation are developed and made available to staff.

Applies Project Management Methodology and industry best practices to project management that leads to proven successful project outcomes.

Works with project tools and reports project status and executive reports as defined by the project plan.

Develops project schedules with the appropriate Work Break Down Structure and identifies the critical path of the project.

Oversees the design, construction, testing, and implementation of technical and functional specifications of a project technology system.

Identifies customer’s information systems requirements, participates in requirements specification documentation development, review and sign off.

Computer Science Corporation/DOD Aug’12 to Aug’13

Project Manager – PMO Houston, TX

Manages the day-to-day tasks/activities for all resources assigned to project. This includes ensuring that tasks are completed on time and roadblocks and/or obstacles are identified and communicated to appropriate management resources.

Provides necessary information to Director/Managers and/or Project Owners/Sponsors to make project relevant decisions (Scope, Technical Solutions, Budget, and Schedule).

Ensures that project communications is regularly occurring between Information Technology, End User Community and Vendors. Also ensures that project documentation is updated as needed, including scope, schedule and budget.

Identify and communicate all project changes requests to appropriate management levels. Also responsible for the assessment of the changes to the project from a resource, schedule and budget standpoint.

Coordinate and participate in the review and categorization of all initiatives for the assigned department.

Reviews project deliverable and secure appropriate signoffs.

Texas Children’s Hospital Aug’03 to Dec’12

Patient Access Liaison/Manager – Emergency Center/Business Services Houston, TX

Key Projects:

(2005 – 2010) Epic implementation and Support

• Completed the EPIC Enterprise data and migration plan. Device interfaces and systems transactions integration coordination. MD Audit implementation.

(1998 – 2005) Meditech Magic migration

• Coordination of all interfaces, data migration and validation using IATRIC migration tool. Meditech Patient history load to HIS. Implementation and testing of pre-load ADT.

Life cycle Implementation and support clinical staff on EPIC work flow optimization. (Epic Ambulatory, OpTime/Anesthesia, Impatient, ADT, Bridges, Clarity Report Writing, HIM, Clinical Documentation, ASAP, Cadence and Resolute).

Coordnated the development of operational and analytical reports for the enterprise in the course of the Epic revenue cycle and core clinical projects.

Utilized EPIC Billing Program and COGNOS Query Tool to analyze departmental benchmarks, performance trends and billing patterns.

Performs professional analysis of clinical documentation, ICD and CPT procedures coding, and ICD diagnostic coding to assure patient, governmental and third party billing is accurate, complete and supported by information contained in the patients’ medical record.

Facilitated changes in charging, coding and documentation with clinical departments, information systems, physicians and other revenue cycle staff to assure integrity of claims submissions.

Liaison between clinical areas, Finance, and Revenue Cycle Management on pricing for new products/services.

Prepared the logical and physical reporting elements for the new clinical reports in collaboration with other team members.

• Utilized Epic Reporting Work Bench reports (RWB) and Crystal Report Writer to support inpatient, ambulatory and administrative areas.

• Defines complete operation workflow and documents customer business requirements for computer solutions.

• Analyzes business and/or scientific problems of most complex type with ability to develop computer solutions either through modification of existing systems or development of new systems.

• Designs computer system to accomplish solution of each problem, integrating computer capabilities with user requirements.

• Selects or modifies existing computer programs or applicable program systems and structures data formats for solution of problems.

• Ensured that all reports are developed using established CSMC standards and architecture based on business requirements and or design documents.

• Assisted with the conversion and interfaces of 10 different professional billing systems into the Epic System.

• Resolved software integration issues by communicating and working with other applications specialist/programmer analysts.

The Methodist Hospital Aug’98 to Sep’03

Network Analyst II Houston, TX

Managed and supported Computing Services and information systems for the Anadarko’s Domestic, International and Offshore platform, including systems design and maintenance, upgrades and installations of hardware and software, and networking.

Coordinated the procurement of data communication for Anadarko’s remote divisions; ensuring transactions are processed promptly and accurate.

Configured and designed Web Complex employing Cisco Local Director to load balance Microsoft IIS Servers, running Cold Fusion and Cluster Cats.

Monitored and administered Internet/VPN Transaction and activity using Cisco ACS and Checkpoint Firewall.

Performed troubleshooting of LAN/WAN network connectivity issues including backbone routing, customer router configuration and Internet related services.

Implemented and maintain management systems to support fault detection, correlations, and performance metrics and to support service level agreement.

Participated in weekly status meeting with Telecommunication providers. Maintained database of IT related contracts and terms. Prepared Financial, Trend Analysis, Cost Saving reports as required. Modify Telecommunication Web Page as needed – Private Voice Network (PVN) updates.

Prepared documentation and diagrams of network procedures, configurations and guidelines.

Evaluated, recommended and incorporated new and emerging technologies into the center's infrastructure. Serves as liaison between the center, Information Technology Division and external organizations regarding the maintenance, service and instillation of infrastructure assets.

Supported petro-professionals in retrieval, preparation, processing, manipulation and management of data.


National Education Center AAS - Business Technology

Corinthian College BS – Computer Science

Technical Level Education

A.I.M Medical Billing Certification: CPT& ICD-9 Coding

Mckesson Certificate: HED

Mckesson Certificate: HEO

Epic Training: Cadence 2017

Epic Training: Professional Billing (PB)

Epic Training: Hospital Billing (HB

Southern Methodist University Certification: Networking Technologies

Brainbench Certification: WAN Technologies & Cisco Network Support

Brite Solutions SAP R/3 Training-Basis & Security

Otech Certification: HL7

Cisco Certification: CCDE® & CWNA

CWNP Certification: CWNA®

(ISC)2 Certification: CISSP®

Microsoft Certification: MS Project

Villanova University Master PM Certificate

AAPM ® Board of Standards Certification: MPM®

PMI No. 2022456

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