Skype Name: sagar.rajpal444
Linkedin: https://www.linkedin.com/in/sagar-rajpal-a2582554 Seeking career enrichment assignments in Networking domain with committed & dedicated people, which will help me to explore myself fully and realize my potential. PROFESSIONAL SYNOPSIS
Worked at Rio Olympics 2016 and FIFA U-17 World Cup 2017.
Cisco Certified Network Administrator (CCNA) Trained.
Certified Ethical Hacking CEH v8
Certified Information Systems Security Professional (CISSP) 2012, Certified EMC Information Storage and Management & ITIL.
1 year 9 months hands on experience on Voice over IP (VoIP) technologies comprising of CUCM, CUC.
1 year and 10 months hands on HP OMI Ticketing and Monitoring tool.
Proficiency in managing functions related to Customer-Support.
Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management.
VoIP Network skills:
Deploying, Installation, Upgrading:
Cisco Unified Communication Manager 9/10/11.X: Deployment Model, Publisher & Subscribe Relationship, Administration and Managing User Account, Endpoint, and Integration of Cisco Unity Connection, Cisco Unity Express, Cisco IP Phones 7940, 7960, 7961, 7965, 7970 series, Cisco IP Communicators and configuring voice gateways and trunks like MGCP, H.323, SIP, FXO etc. Configuring Unified Communication Server:
Basic Model: NTP (Network Time Protocol), DHCP, TFTP, Regions, Location, Device Pools, Service Parameter, Enterprise Parameter.
Call Routing Component: Route Group, Route List, Route Pattern, Hunt Group, Hunt List, Hunt Pilot, Digit Manipulation and Translation Pattern, Local Route Group. Calling Privileges: Time of Day Routing, Partition, Calling Search Space, Client Matter Code and Force Authentication Code.
Clustering Feature: Attendant Console, Extension Mobility, BAT (Bulk Administrator Tools), CDR (Call Detail Records), Phone Button Template, Soft key Template, Device Default, Device Profile, and Meet- Me Conferencing.
Media Resources: Annunciator, Conference Bridge, Media Termination Point, Transcoder, Music on Hold Server.
Mobility Features: Mobile Voice Access, SNR and Extension Mobility within Cluster. User Feature: Call Park, Directed Call Park, Call Pickup, Group Call Pickup, Other Group Call Pickup, Call Back, DND, Privacy.
Monitoring Resources: RTMT (Real Time Monitoring Tools), Alarm, Trace and Syslog Configuration, Dialed Number Analyzer, Unified Serviceability, Backup and Restore with Disaster Recovery System. Unified Application’s skills:
Integration of CUCM and CUC (SCCP and SIP): Configuration of Voice mail port wizard, Assign voice mail directory number, Configuration of (Voice mail pilot Hunt list, line group, MWI, Voice mail profile, Add voice mail port to line group) and Sip trunk for VM integration. Configuration of Call Management (Call routing, directed call routing, forwarded call routing, Transfer rules, Caller Input). Configuration of call handlers, System calls handlers and directory call handlers. Configuration of Schedules (Standard hours, closed hours, after business hours, weekdays on TOD basis.
Integration of CUCM and UCCX: Skill group creation, Agents creation, mapping agents to appropriate Skill groups. Team creation, assigning agents to team, supervisor role assigning. IOS IP Telephony Skills:
Signaling and Codec: SCCP, RTP, RTCP, H.323 (H.225, H.245, RAS), MGCP, SIP, T.38, Configuration of Analog (FXS, FXO) and Digital Interface (T1, E1), ISDN (BRI/PRI) Codec’s: G.711, G.726, G.728, G.729. Cisco Catalyst Switches: Configuration: Vlan (802.1q), Voice Vlan (802.1p), Cisco PoE and IEEE Standard 802.3af. VTP, STP.
Configuration Gateway and Gatekeeper: Dial-Peers, SRST, and Dial Plan Consideration. CUCME with Dial plan support, Call forwarding, Call transfer. Basic Network skills
Practical understanding of OSI and TCP/IP model.
IP Subnetting/Supernetting, VLSM/CIDR.
Static and default routing and recursive lookup of Router.
Protocols, like ARP, FTP, TFTP, DNS, HTTP.
Smart ID Pvt Ltd, Noida, U.P
Software Engineer for UIDAI Project 3rd Feb 2014- 15th May 2014 HCL Technologies Ltd, Noida, U.P
Novartis – 23rd June 2014 – 27th June 2016
Analyst for DC Operations Team
UCAAS-Cisco CMS 30th June, 2016 – Present.
Specialist for Network Voice team (Cloud Managed Services) Etisalat, Dubai, UAE
Telecom Engineer, 14th July ‘2018 – till date
Managing of Voice over IP (VoIP) Unified Communications for CISCO-CMS- UCAAS.
Configuring and troubleshooting day to day issues in IP telephony Network.
Troubleshooting phone registration issue.
Configuring mailbox; handling CPCA, MWI issues on Unity.
Configuring and troubleshooting Single Number Reach (SNR).
Troubleshooting Extension Mobility issues.
Troubleshooting CUCM Call Routing.
Troubleshooting UCCX Provisioning Issues.
Troubleshooting CDR and Recording Issues.
Monitoring of Voice Interfaces like E1&T1 cards.
Managing the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
To work on the Proactive and Customer Generated Tickets.
Troubleshooting for Cisco call manager
To coordinate with Backbone Team to resolve customer problems.
End to end interaction with the clients, extending enhanced troubleshooting
Interacting with Vendors on a daily basis for smooth functioning of IT devices like IP phones, gateways, switches etc.
Dealing with ISP customers Like, Verizon.
To consolidate the troubleshooting done and send timely update.
Liaising with Enterprise Project & Change Managers to meet the various installation requirements of all active projects.
PGDC in Network Systems from Teesside University (2014)
B. Tech in Computer Science and Engineering from MDU (2012)
12th from CBSE board. (2008)
10th from CBSE board. (2006)
Permanent Address : 606, Sector-15, Sonipat, Haryana, India- 131001 Father Name : Mr. Prem Rajpal
Nationality : Indian
Present Location : Flat no -703, Deyaar Building, near silver sands-2, Mankhool street BurDubai-31219, Dubai, UAE.
I hereby declare that all the information mentioned above is true to the best of my knowledge. I will make it my earnest endeavor to discharge competently and carefully the duties you may be pleased to entrust to me. Place: SIGNATURE
Date: (Sagar Rajpal)