Engineer Customer Service

JASON JULIAN

San Diego, CA 619-***-**** *********@*******.***

Professional Summary

Motivated Support Engineer with solid experience managing all levels of large-scale projects, including budgeting, implementation and administration.

Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as a meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions.

18 Years' experience in large-scale corporate IT infrastructures.

Extensive experience in customer facing support

Skills

Network troubleshooting

Network maintenance

Disaster recovery operations

Technical infrastructure upgrades

System integration

Technical support

Windows, MacOS, UNIX and Linux

Servers expertise

Server virtualization

SAN expertise

Hardware knowledge

Project documentation

Reporting and documentation

Customer focused

Work History

FIELD SERVICE ENGINEER II May 2017 - Feb 2018

Clinicomp Intl San Diego, CA

Primary duties are to install and maintain computer systems and hardware that make up Clinicomp's Electronic Hardware Record (EHR) suite of products at customer sites worldwide.

Installed and tested Clinicomp EHR systems at customer facilities; including servers, network infrastructure and Clinicomp proprietary hardware.

Worked with HP and Dell servers running Red Hat Enterprise Linux and proprietary medical hardware running Android OS.

I have been screened and cleared for DoD ADP and VA High Risk Background clearance.

NETWORK FIELD ENGINEER Jul 2008 - Oct 2016

Symitar San Diego, CA

Worked directly with credit union clients to troubleshoot and implement network and hardware devices and services.

Have successfully completed over 90 on-site host server and ancillary equipment upgrades with a 100 percent success rate.

Participated in design and testing of latest hardware offered to our clients.

Have been designated as the subject matter expert for server virtualization and data encryption for our team due to my in-depth knowledge of these areas.

NETWORK ENGINEER Aug 2004 - Jul 2008

HD Supply San Diego, CA

Responsible for assessing network needs and designing and implementing IT infrastructure for all new distribution centers and satellite offices opened by the company.

While in this position, I have designed and built 16 new distribution center infrastructures.

Also responsible for monitoring and support of deployed network equipment for distribution centers.

After a recent acquisition of a new company, I managed the integration of 20 new sites to our corporate network.

Education

BACHELOR OF SCIENCE DEGREE: Business Administration 1988

San Francisco State University San Francisco, CA

LOCAL AREA NETWORK CERTIFICATE PROGRAM (LANTrack) 1997

Grossmont College San Diego, CA

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