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Customer Service Tech Representative

Austin, Texas, 78727, United States
September 25, 2018

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I am the perfect candidate for this position as to I have over 9 years experience in customer service and support. I am ambitious, driven and have the passion and drive for helping customers meet their needs.

Keeping on top of projects and making sure all parts get to the finish line at the same time is one thing I do best. The ability to juggle projects and never missing a deadline didn’t just develop through my professional experience; it’s an ability I use in my personal life as well. I am flexible and always get things done on time.

I have no doubt that I am absolutely the perfect fit and candidate for this position and hope that you will soon agree if given the chance. I appreciate the opportunity to apply for this position. I am looking forward to hearing from you soon. Thank you for your consideration


Edwin Williams

EDWIN T Williams JR

2900 Century Park Blvd #1406 AUSTIN, TX 78727


Career Objectives

Objective: Securing employment with a great company and providing outstanding customer service.

Summary of Qualifications

Cases 1.0 & 2.0, Data Entry, 10-Keystrokes, Windows, Excel, MS Word, and MS PowerPoint

Work History

Telus International(Project Fi)

Customer Service/Technical Support Representative

7700 West Parmer Ln Ste #200 Austin, TX 78729

Raymond Brock


October 26th, 2017-March 01, 2018


*Assist customers in a professional manner with filing RMA/Device protection cell phone claims.

*Providing exceptional technical support step by step instructions to correct issues.

*Answering inbound and making outbound calls when necessary.

*Phenomenal experience on cases 1.0 & 2.1

Jack in the box

Team Lead

14912 FM 1825 Austin, TX 78660



Jan 11th, 2016- Currently Employed


*Assisting customers with their orders in a timely manner.

*Managing over new hires and training them in new positions all over the restaurant.

*Making schedules and sending emails to hire supervisors about the new hire employees.

Sales Representative

Starwood Customer Contact Center

1705 Centre Creek Drive. Austin, TX 78754

512-***-**** Ext 6216103

James Santos

April 20th, 2015- Oct 5th, 2015


*Assist guests in a timely manner with making hotel reservations.

*Answering all questions comments and concerns for different properties for the customer.

*Sending Emails to different properties addressing customers concerns and concierge request.

Retention Customer Service Rep

Nexxlinx\Time Warner Cable

9001 IH-35 Suite#110 Austin, TX 78753 (Northview Business Center

512-***-**** ext. 7075

Lance Langhorne

Nov. 20th, 2014- Jun. 21st, 2015


*Assist customers with their bills increasing.

*Last point of sale for customers to speak with me for switching providers due to packages expiring for cable phone and Internet.

*Answering questions comments concerns for all customers about all three services and security system.

Crew Trainer


7010 Texas 71,Austin, TX,78735



March 12th, 2013- Oct 15th, 2014


*Assisting customers with their orders in a timely manner.

*Managing over new hires and training them in new positions all over the restaurant.

*Making schedules and sending emails to hire supervisors about the new hire employees.

Computer Tech Designer/Cutter

Employee Solutions/New Era Portfolios

2900 S Interstate 35 Austin, Tx, 78741


Marco Delgado



*Operating a computer while cutting portraits out for frames for different companies worldwide.

*Managing the orders that need to be sent out and a weekly time frame.

Toll Ops Agent

Gila Corp

8325 Tuscany Way, Austin, TX 78754


July 2013- Oct 2013


*Answering inbound calls only about toll road bills.

*Taking payments over the phone for customers that are wanting to dismiss charges before late fees apply.

*Transferring customers to DPS and collections for higher amount that need to be paid and surcharges that were applied to the account.

Tier 1 Rep/Tier 2 District Specialist

GM Minacs

Austin, Texas

District Specialist

Dec 10, 2012- July 2013


*Assisting customers in a friendly fashion and asking questions about their vehicles and problems that were occurring for assistance.

*Answering inbound & outbound calls from customers complaining on their vehicles and asking for cost assistance.

*Speaking directly with service managers and service advisors in communicating to them the information the customer will provide to me and the diagnosis of the vehicle.

Sending emails to district managers for a higher cost assistance if necessary.

Cashier/Customer Service Desk Associate


Sunset Valley, Texas

Jul 30, 2012- Jul 01, 2013


*Provide excellent customer service to customers. Also cashier and fold clothes.

*Assist customers with returns at the customer service desk and find items and have been delivered to customer’s home with ordering from the catalog and kiosk.

Cashier/MCA/Cashier Lead Assistant


2901 S Capital Of Texas Hwy, Austin, TX


Feb 22, 2010 - Jan 22, 2013


*Assisting customers with finding clothes and electronics.

*Managing because your team with us meeting goals district wide with my cashier lead

*Selling and pitching credit card application and signing customers up for rewards program.



12400 W. HWY 71 Bee Caves, TX 78738


Jun 13, 2011 - Aug 15, 2011


*Assisting customers with their groceries in checking them out in a timely fashion


Stephen F. Austin High School, Austin, Texas

High School Diploma/GED

GPA: 2.0

Computer Skills

Typing Speed 52 Words Per Minute

Double Screen capability

7 years of Data Entry Duties/Experience

Language Skills

English - Excellent (Read Write Speak)

Driver's License

Class C - Standard Driver's License


CLAY Nelson: 512-***-****

Steven McCandless: 512-***-****

James Santos: 512-***-**** Ext 6216103

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