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Certified Nursing Customer Service

Location:
Milwaukee, WI
Posted:
September 24, 2018

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Resume:

Vernice E. Marsh

**** *. ********* ***. *** ***, Milwaukee, WI 53208

Phone: 414-***-**** * E-mail: ac65ut@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Customer Service

Data Management

ICD-9 Coding

Scheduling

Patient Care

Advocacy

Preceptor

Travel Coordination

Medical Secretary/Support

Medical Terminology

Medication Management

PROFESSIONAL EXPERIENCE

Organizational Skills

Trained all incoming Certified Nursing Assistants in duties and responsibilities.

Ability to multi-task and deliver exceptional results on various projects simultaneously.

Operated under constraints and proficiency requirements.

Honed time management and planning skills by concurrently maintaining full-time employment status.

Projected the integrity of confidential, privileged information.

Successfully met deadlines on a daily basis.

Commended for attention to detail and accuracy in all tasks.

Successfully used multi-line telephone system and routed calls accurately.

Leadership & Supervisory Skills

Effectively and efficiently delegated tasks among subordinates.

Supervised, directed, and trained employees.

Taught discipline, teamwork, and dedication through performance-based activities.

Developed strong communication/leadership skills through supervising others.

Managed daily operations as assigned by Operations Director such as but not limited to working with the public and diverse population, budget planning, goal setting, scheduling, group facilitating and managing group interactions, and working independently in a fast-paced environment.

Customer Relations & Interpersonal Skills

Developed strong listening and articulation skills.

Established and maintained good rapport with both internal and external customers; adaptable in diverse environments.

Broadened and maintained an extensive network of professional contacts.

Improved and honed crisis management skills.

Dealt with diverse customers on a constant basis, promoting excellent customer service skills.

Constructively handled difficult situations.

Follow leadership directives and respond appropriately when required.

PROFESSIONAL HISTORY

Certified Nursing Assistant November 2014 – Present

Home for Independent Living – Pewaukee, WI

Certified Nursing Preceptor September 2008 – November 2012

Manor Care – South Holland, IL

Certified Nursing Assistant June 2000 – November 2007

Washington Heights Rehabilitation & Nursing – Chicago, IL

EDUCATION & PROFESSIONAL DEVELOPMENT

Certified Nursing Assistant 1995

Madison Area Technical College, Madison, WI

Phlebotomy & EKG Technician 1999

Career Academy, Chicago, IL

Medical Assistant 2008

Everest University, Merrillville, IN

References available upon request



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