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Customer Service Engineer

Toronto, ON, Canada
September 17, 2018

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Phone/Cell: 647-***-**** Email:


Senior Level Systems Analyst/Project Lead with expertise in Oracle Financial Applications EBS (ERP) solutions. Cloud knowledge and experience.

Over 20 years of results driven and diversified experience with over 10 years of major experience as ERP/EBS Oracle Functional consultant/Business Analyst/Project Management.

Project lead for 3 full life cycles Implementation and Upgrades (11i to R12.1.3) projects in Oracle Application.

Actively involved and lead in carrying out GAP analysis and produced Business Blueprint documents, fulfilled the requirements.

Managed and oversaw Unit Testing, Scenario Testing, Development Testing, UAT and Integration Testing and met delivery milestones.

Have excellent background with Financial Analysis, Business Analysis and Project Management.

Ability to work in a fast-paced, dynamic and team-oriented environment. Capability to learn fast and assume any responsibilities. Effectively handle multiple tasks and lead teams onsite and offshore.


Management and Leadership


Business Analyst

Business applications: Oracle EBS applications (11i, R12), Omnis, Customer Service, Order Entry, Client Billing and Accounting, Unibank, System Management, SAP.

Environments: Windows 8/7/XP/2K/ NT, UNIX, LINUX, MS DOS, O/S 2, Microsoft Office.


Century Link (CTL), Denver, CO Mar.2012 –Nov.2017

Project Lead

Manage onsite and offshore teams with upgrade Oracle Financial Application.

Lead teams with Upgrade to R12.1.3 (version from 11i).FAH included.

Manage teams/business user sessions and gathered technical and functional specifications and executed user requirements and trained users from North America and Europe.

Lead and Conducted and executed CRP1, CRP2, CRP3 and GO-LIVE sessions.

Johnson Controls (BE-JCI), Milwaukee, WI Jun.2011 – Feb.2012

Project Lead

Managed project with Oracle Application and other custom business applications.

Managed and lead teams on Implementation FAH support for oracle application modules.

Manage and conducted team/users sessions and gathered technical and functional specifications and executed user requirements and trained users from North America and Europe.

Lead and Conducted and executed CRP1, CRP2, CRP3 and GO-LIVE sessions and pre/post-production.

Marshall and Swift Boeckh- MSB/MDA, Milwaukee, WI Oct.2010 – May.2011

Project -Systems Analyst

Managed teams worked with Oracle Financial Application and FAH other custom applications.

Manage projects and conducted JAD sessions and gathered technical and functional specifications from application users and executed user requirements and trained business users.

Lead team of developers for customizing Reports using Discoverer on user requirements.

UNITED STATES DISTILLED PRODUCTS - USDP, Minneapolis, MN Jan.2010 – Sept.2010

Project Lead/ Functional consultant

Manage and Lead teams on customizing Reports using XML/BI publisher and Discoverer 11g, on business users requirements.

Met Delivery timeline.


Systems Analyst/Oracle Application EBS (ERP) Functional consultant

Managed teams worked with Oracle Financial Application and other custom applications.

Lead teams who worked with Oracle Financial Modules.

CROSSUSA, Minneapolis, MN Dec. 2006 – May.2007

Systems Analyst/Oracle Application EBS (ERP) Functional consultant

Lead teams on a full life cycle implementation projects in Oracle Financial.

Set up set of books, Chart of Accounts, Currency, Calendar for ledger and sub ledgers including AP, AR, PO, INV and OM. Used OTL self service time entry. Change and define time categories. .

Managed and maintained Data-ware house, Data-Bridger, created repository, reports and resolved issue tickets. Made recommendations for new and existing end-user tools and products.

Bi-SYS FINANCIALS, Columbus, OH Jan. 2005 –Nov.2006

System Analyst/Oracle Application Lead consultant

Worked extensively with EBS/Oracle Application11i, file system architecture and Oracle 9.x/8.x database versions on UNIX, Linux and MS Windows platforms.

Responsible for various applications supports tasks, database design, development, support, and implementation for a major Financial Institutions. Worked on a full life cycle implementation projects in Oracle Financial modules and unit tested code changes, prepared test plans and adhere to established coding standards.

DATA SOFTWARE RESEARCH COMPANY, Santa Clara, CA Jan. 2003–Dec. 2004

Oracle Application EBS (ERP) Functional consultant (India, HQ)

Worked on a full life cycle implementation projects in Oracle Financial modules in version 11i.

Developed and created financial solutions including customer service and technical support. Worked as ERP consultant.

Created Journals, CM, DM, Invoices, Receipts, posting and closing sub-legers. Set up Organization, employees in HR module. Used OTL self service time entry. Change and define time categories.

ENTERPRISE INFORMATION SYSTEMS (EIS), Ottawa, ONT. Canada Jan.2002 - Dec. 2002

Oracle Application Developer

Created and lead E-Commerce web-enabled application system for an EIS client using several Oracle development tools including Designer, Developer and the Web Application Server.

Conducted several client interviews to analyze the system, create risk reduction and critical requirements documentation and a project proposal.

NORTEL NETWORKS, Ottawa, ONT. Canada Jan.1999 –Dec. 2001

Software Engineer

Team lead in Personal Communication Portal (PCP) development project Performed system verification of the PCP used Java, C and C++.

WEB development (using Applets, Swing, CGI scripting). Used online web form, the form is submitted to the web server and then the data from the form was processed by the CGI script. Developed Web page search engine for optical networks development lab.

Presided Networks application software installations and configuration. (NSP, IPDA, IPMOA, Preside App.07, GNB and GNE). Network Administrator (TCP/IP) - Installing and Configuring Remote Annex 2000.

KTB – ENGINEERING, Oslo & Bergen, Norway Jan.1997 –Dec.1998

Project Engineer

Managed and Presented detail requirements to companies about ventilation oil pumps systems. Investigated various ventilation systems before signing purchase contracts with distributers. Analyzed the demos presented by the selected companies. Reported the analyzed results..

Designed electric circuit for coil dryers built for waste drying for an Australian company. Involved in remodeling production designs, tool designs.


Quality Engineer

Lead team worked with ventilation and environmental improvements – adjustments of ventilation systems.

Installed micro filters to time cupboards, LAF- benches and Bioclimatic air cleaning systems. Performed Quality Assurance and enhanced performance and stability.

UNIVERSITY OF OSLO, Oslo, Norway 1994 –1995

System Analyst

Lead System Analysis and delivery.

Team lead for training new staffs and their assignments.


University of Minnesota, Minneapolis, MN, USA

Business Analyst Certificate

University of St.Thomas, Minneapolis, MN, USA

Masters of Business Administration (MBA)

Bowling Green State University, Ohio, USA. Bachelor of Computer Science

NKI - College of Engineering, Oslo, Norway.

Bachelor of Engineering in Electronic (B.E. Degree)

Algonquin College, Ottawa, ON. Canada.

VB.Net developer

Enterprise Information Systems, Ottawa, ON. Canada.

Oracle Application Systems Developer- Postgraduate Diploma


Oracle Financials 11i – AP, AR, FA, GL, AOL – Certificates

Version R12 – General Ledger (GL) Oracle Certificate.

VB.Net Certification

Certificates of Completion:

Ethics 2008


Financial Literacyp

ERP OR 010 – Oracle Navigation

ERP PA 110 – Overview of Oracle Projects

ERP PA 220 – Project Inquiry and Reporting

ERP PA 145 – Projects for Team Members

ERP PA 170 – OTL – Time Entry

Work-Place Harassment Prevention – Employee

Project Lead/Management Certification Causes.

Award Received:

Gold-Points Project - Carlson Marketing Worldwide (HQ)

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