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Customer Service Security Officer

Stockton, California, United States
September 15, 2018

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Aiming to use my knowledge and expertise in customer service to effectively fill the Customer Service role.


G4S Secure Solutions June 2017 - June 2018

Trader Joes Distribution Security Officer

●Verifying incoming shipments

●Verifying employees and visitors

●Document abnormal occurrences on a job site

●Write and submit security reports

●Monitor Campus with foot and auto patrol

●Monitoring logbook

G4S Secure Solutions May 2016 - June 2017

IBM Security Officer

●Answering and forwarding phone calls

●Document abnormal occurrences on a job site

●Write and submit security reports

●Issuing visitor badges

●Monitor electronic surveillance equipment used on the premises

●Respond to alarms and distress calls

●Monitor Campus with foot and auto patrol

●Monitoring logbook

Allied Barton Security Services Nov, 2012- June 2015

Mobile Patrol Officer

●Informed and warned patrons of rule infractions, such as smoking and loitering.

●Greeted customers and employees.

●Called police or fire departments in case of emergency, such as fire or presence of suspicious persons.

The Old Spaghetti Factory June, 2011- Nov, 2012


●Warmly greeted guests with a warm smile

●Provided highest quality of service to the customers by seating arrangements and room booking prior to their visit.

●Ensured food quality before serving, presented it in the most appetizing way.

●Coordinated with other staff to ensure the availability of best service for the guests.

HP Pavilion at San Jose Sept, 2010-June 2012

Stand Attendant

●Managed customer traffic and cash register operations.

●Answered customer queries and completed required paperwork.

●Maintained lost-and-found and petty cash tracking operations.

●Maintained clean and neat concession stands workspace.

●Ensured regular stocking of all supplies and food materials.

●Supervised storage and refrigeration areas to ensure cleanliness and sanitation.


San Jose State University Expected Graduation Date 2019

(Online courses)

●Bachelor of Science Degree in Social Work,

●Internship with East Side Union High School District (Foothill High School)

●Zeta Phi Beta Sorority Incorporated, BASE, USWA & SJSUGC

William C. Overfelt High School Graduated: 2007

High School Diploma, GPA 3.2

Skills/ Community Service

●Microsoft Office (Word, Excel and Powerpoint)

●Excellent communication skills

●Feeding the Homeless at InVision Community Center

●Repainting Elementary School walls

●Clean the Community

●Community Speaker

●Volunteer Coordinator for South Carolinas Benedict College Gospel Concert and San Jose State University Social Work Graduation

●Camp Leader (Camp Everytown)

●Costal Regional Center (department of disabilities and special needs)

●Boys & Girls Club

HR Manager


I’m writing you today regarding the open position for Security Officer. As this is a role I am currently seeking, I was pleasantly surprised at my luck, and wish to take this opportunity to apply, as I feel I’d be a perfect fit for the job. I have 10 years of experience of customer service in the retail industry, I was previously working at IBM as a security officer and it is time for me use my skills else where. In the past, I have worked the last 3 years for Allied Barton Security Services and before that the last 4 years as a Stand Attendant for the HP Pavilion. As a security officer for IBM I have been able to gain ample experience with answering and forwarding phone calls, Issuing visitor badges, typing and submitting security reports and much more. This has helped me with gaining excellent secretarial experience. As a Stand Attendant, my main function was operating the POS cash register, handling 92 transactions on average daily, maintain thorough knowledge of store merchandising and providing exceptional customer service. Working at the HP has helped me learn the ins and outs of successful cashier operation, how to file important financial information, handle daily accounts and maintain inventory. I have successfully received top ratings for accuracy and efficiency throughout my tenure. Previously, I also worked at Allied Barton Security Services as a parking garage officer, where I increased customer satisfaction by implementing new corporate strategies in order to make each and every customer feel safe as they travel to and from there vehicles. I take pride in working with integrity, and have a passion for delivering and promoting outstanding results as an individual, and as part of a team. I would be thankful for a chance to interview with you, and hope that you afford me the opportunity.

Thank you for your time, and I look forward to hearing from you.


Phaedra Jones


T: 209-***-****


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