A proven Management Professional with expertise in IT hosting, Network architecture, managing and performing analyses, employee and customer relations, cost reduction initiatives, technical sales, business development, bid proposals and contract negotiations. Experience with Cisco technologies, Cisco Application Infrastructure (ACI), VMware technologies such as NSX, Microsoft technologies including Hyper-V, HPE networking technologies including Aruba wireless, and several other networking and system technologies.
DATA CENTER ● TELECOMMUNICATIONS ● NETWORKING ● INFORMATION MANAGEMENT
SUMMARY OF QUALIFICATIONS
Extremely knowledgeable technical management professional with demonstrated executive ability to combine business focused strategic plans with employee-centered initiatives.
Diverse management experience in assignments of progressive responsibility and perfectly apposite for leadership roles.
Credited with implementing innovative strategies and procedures that are organization specific, respond to demanding environments, and lead to improved business accomplishments.
Experimented with new technologies and routines to increase efficiency and reduce processing time.
Excellent experience developing and implementing a variety of corporate programs, including those that must comply with corporate, state, or federal agency guidelines.
Proven track record of accurately completing research, reporting, and information management efforts within budget requirements.
Demonstrated success recovering company expenditures via increasing position responsibilities as opposed to hiring additional employees.
Responsible for department budget of $8.0 million annually and a hosting team of 29 reports.
Building long lasting relationships with customers while serving as a liaison with engineers, vendors, and other providers in installation of Solutions.
SR SOLUTIONS ARCHITECT
HALLMARK CARDS 9/2016 – CURRENT KANSAS CITY, MO
Provide end to end guidance, solutions and support of business problems for Hallmark’s entities globally while solving complex technical problems and communicating with all levels of management.
Plan, design, implement and support the integration and requirements of enterprise network systems.
Plan, design, implement and support the integration and requirements of network solutions to support Hallmark’s retail environments.
Plan, design, implement and support the integration and requirements of network solutions to support Hallmark’s Global Portfolio of Businesses.
Plan, design, implement and support the integration and requirements of IP and analog voice solutions.
Diagnosis, resolution and documentation of network issues.
Monitor and / or assess network performance and refer solutions for improvements.
Provide detailed oversight for management of network routers, switches, wireless access points and other hardware/equipment.
Design and direct configuration, installation and maintenance of internal and external VPN solutions.
Govern the activities of vendor resources to ensure delivery of contractually agreed upon services.
Manage Hallmark and vendor resources to deliver projects on-time and on-budget.
Consult and collaborate with various business partners, vendors and IT colleagues, from initial gathering of business requirements through issue resolution and all points in between
Installation and management of F5 load balancers.
Go to engineer for F5 Global Traffic Manager (GTM) and Local Traffic Manager (LTM)
SR SOLUTIONS ARCHITECT
POMEROY – 6/2015 – 8/2016 KANSAS CITY, MO
Oversee the planning and execution associated with the processes and deliverables for end user and Voice/Network/Datacenter/Cloud offerings by providing insight and knowledge within this area of expertise. Contribute to sales and marketing efforts from a subject matter expert and solutions point of view.
Passionate and enthusiastic about solving client problems and business initiatives with core values of agility, flexibility, solution-oriented and collaboration. Provide marketing support, sales enablement, and quality solutions for new and existing client development and growth.
Executing on business plans, driving key initiatives, increasing brand awareness and generating sustained, profitable business growth.
Recommend information technology strategies, procedures and offerings with organizational outcomes in mind; identifying issues, evaluating trends and anticipating requirements to enhance and grow the offering and associated practices.
Experienced with analyzing existing and new technologies, go-to-market strategies and deliverables, as well as studying changes in the competitive landscape.
Develop technical specifications and requirements according to the needs of the client.
Participate in sales efforts as the subject matter expert in support of the Company’s sales organization(s).
Work closely with Pomeroy service and sales teams to produce solutions and solve client problems; enabling the company to develop new and existing client growth.
Ownership and creation of statements of work. Project manage delivery of service and solutions.
Support the strategy of an offering and associated practices as directed by the offering vice president.
Execute on business plans, driving key initiatives, increasing brand awareness and generating sustained, profitable business growth.
SR. HOSTING/DATA CENTER ARCHITECT KANSAS CITY, MO
ALLSCRIPTS – 2014 – 2015
Responsible for the hosting architecture, subject matter expertise and escalation support for Allscripts largest revenue generating healthcare EMR offering – Sunrise.
Trusted advisor to customers, upper level management, development teams, sales and support teams.
Responsible for the integrated architecture of third party developer products into the Allscripts hosting environment.
Responsible for applying a formal change management, incident management, and problem management process.
Develop pro-active improvements by assessing past problems and current weaknesses in the existing system and/or application architecture
Work on-call as needed to assist in resolving critical issues when operations need to engage the architecture team.
Work with technical management to architect hosting environments that effectively reflect business needs, service-level and availability requirements, and other technology parameters.
Oversee planning, design, implementation, and operation of hosting infrastructure projects and participate in the development of business requirements and implementation plans for technically advanced internetworking solutions.
Provide hosting infrastructure design, implementation planning, deployment support, software strategy, system troubleshooting, performance engineering and optimization, and maintenance strategy.
Develop conceptual, logical, or physical hosting designs with associated documentation.
Serve as a liaison to customers, vendors and/or third-party providers.
SR. TECHNICAL ACCOUNT MANAGER KANSAS CITY, MO
MICROSOFT – 2012 – 2014
Trusted advisor for support services to enterprise services customers such as Sprint, Hallmark Cards, Payless Shoes, Garmin and Sisters of Charity Hospitals.
Provide valuable guidance around operations and optimization of customers IT infrastructure through quality service delivery management.
Manage customer network health through service delivery planning & execution.
Manage the delivery of recommended and agreed-upon services to achieve high customer satisfaction and trust.
Solve complex support issues and escalate as necessary.
Improve customer relations via proven relationship strategies.
Document service recommendations via service delivery plan and present to customer and virtual account team unit.
SYSTEMS ENGINEER – FEDERAL TECHNICAL ACCOUNT LEAD – USDA KANSAS CITY, MO
CISCO SYSTEMS – 2007 - 2012
Analyze and design disaster recovery systems for National Forest Service.
Design new business techniques to streamline USDA processes.
Guide and coach customers on developing a network to meet the business of today and the future.
Improve customer relations via proven relationship strategies.
Liaison between CxO level customers and Cisco corporate, Business Units, and Partners.
Successfully opened customer accounts that had previously been closed to past account teams.
Organize and pilot business solutions to meet key business drivers for multiple agencies.
Engineer of the Region Award June 2010 for successfully driving a core refresh resulting in over $3M in revenue.
Create technology demonstrations for Executive Briefings that match customer’s business objective to help advance productivity and enhance work experience.
MANAGER, GLOBAL ONLINE LAB DELIVERY RALEIGH, NC
CISCO SYSTEMS – 2006-2007
World Wide Manager of Global Online Lab and Learning Delivery. Responsible for leading a team of Technical Project System Engineers to provide strategy and direction in the area of e-Learning and global automated online hands-on labs available anytime, anywhere.
Responsible for a four million dollar per year budget and alignment of resources to meet the technical and sales needs of the Cisco sales field with the use of industry leading automation techniques.
Evaluation of customer satisfaction results. Feedback used for future programs and enhancement of better solutions to our users and customers.
Collaborate with Cisco Business Units to create just in time field education and hands-on experiences.
MANAGER, TECHNICAL READINESS – APAC SALES SUPPORT PROGRAMS SINGAPORE
CISCO SYSTEMS – 2005-2006
Manager of Technical Readiness for Asia Pacific Sales Support Programs. Responsible for leading a team of Technical Readiness Sales Support Development Managers and providing direction on strategies, initiatives and programs to support the Asia theater sales.
Lead in the definition and maintenance of the technical readiness development curriculum for AMs and SEs leveraging the global development curriculum that was defined worldwide and adapting it to the APAC theater requirements.
Drive the establishment of framework, processes, tools and organization needed to deliver technical readiness to the APAC sales organization.
Provide leadership and overall management in support of APAC technical sales.
PROGRAM MANAGER, WORLDWIDE ACCELERATE PROGRAMS KANSAS CITY, MO
CISCO SYSTEMS – 2002 – 2005
ACQUIRED $4M IN PROGRAM FUNDING
Technical Project Systems Engineer/Program Manager for Worldwide Sales Development voice and security programs. Responsible for overall management of development and delivery of the voice and security technology training for the Cisco channel partner program and Cisco internal on a global basis.
Provide leadership as a specialization manager in the voice and security market for Worldwide sales development.
Lead technical meetings to solidify and verify technical content of the advanced voice accelerate program.
Create and achieve win-win strategic cross-functional partnerships with worldwide sales development team members, other field development groups, business unit advocate and field advisors.
Proactively and effectively developed relationships with program advisory teams, system engineering executive sponsors, business unit advocates, worldwide channels and third-party vendors to define and prioritize system engineering development requirements aligned to the advanced voice accelerate program.
SYSTEMS ENGINEER III, US CHANNELS KANSAS CITY, MO
CISCO SYSTEMS – 1998-2002
Lead Channel Systems Engineer responsible for developing the technical sales competency of the Cisco VAR community for the northern and midwestern operation.
Responsible for assisting Cisco channel partners in developing their business plans and increasing revenue.
Developed a specialization development plan for each channel partner in my assigned area to assist them in growing their business to become a GOLD certified Cisco partner.
Partner with local sales teams to align the local Cisco business plans with the value add reseller community.
Collaborate with local sales teams to create an interlock between channels, SP, commercial and the enterprise sales organizations.
Responsible for managing go-to channel partners in my assigned area on a monthly basis to assess business plans and help generate revenue.
Responsible for assisting channel partners in multiple demand generation events.
Primary virtual team specialist for both voice and security.
Regional award (channel systems engineer of the year) for innovation in producing more with less.
Instrumental in creating and managing the (advanced SE training) program for both Cisco engineers and partners.
Bachelor’s Degree, Technical Management
Associate of Applied Science in Electronics
Cisco Certified Internetworking Expert (CCIE) # 5638 from 1999 to 2012
ASSOCIATIONS AND COMMUNITY SERVICE
Keystone Speakers Bureau, Educational Speaker
Fort Osage High School, Committee member and Occupational Advisor, Career and Technology Center
Community Leader, Blue Springs, MO.
Community Services League sponsor, Blue Springs, MO.
Focused on customer success