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Medical Assistant Customer Service

Wilmington, DE
September 14, 2018

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Tyesha Tilghman

Customer Seevice, Medical Assistant

Middletown, DE


Work Experience

Family Service Counselor

StoneMor Partners L.P. - Philadelphia, PA

August 2017 to Present

Meet with clients and families at the time of need or on a pre-need basis to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.

Establishes a professional relationship with client families to ensure that all needs are being met. Represents the company in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties. Provides tours and guides families that visit the cemetery to lot locations. Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals. Completes required paperwork, insures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

Is responsible for adhering to pricing structures, completing all paperwork accurately and timely, and for submitting all contracts, required documents, and payments to the business office within required deadlines.

Develops new prospects and community-based contacts. Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging. Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.

Rehab Nursing Technician

Healthsouth Rehabilitation Hospital - Middletown, DE May 2017 to Present

Assist physical,occupation and speech therapist with patient treatment, Assist patients with ADL's, schedule, prepare and transport patients to scheduled therapy appointments. Set up, Clean and maintain patients rooms. Complete Accuchecks and vitals, Document and record patient information. Medical Assistant Externship

Delaware Cardiovascular Associates - Bear, DE

February 2017 to May 2017

Completed administrative and clinical task greeted patients and sales representatives,answered phones, scheduled appointments, updated and filed medical charts, scheduled laboratory testing, refilled prescriptions, verified patients information,Document patient medical history and medications using cerner and powercharts, researched and requested patients correspondence. Preformed Patient EKG'S, Preformed and recorded patient vitals.


You Me and Wee Child care and Learning Center - Chester, PA April 2004 to May 2014

Responsibilities included overall daily compliance with all licensing regulations, management of multi state licensed child care facilities.Opened and closed centers, Operated child care program in conformance with state regulations and provisions, Created staff and parent handbook, planned and coordinated educational curriculum and activities, Created and maintained a secure filing system for staff and children records to assure that files were kept up to compliance, Documented attendance, health and safety records, inventory ordered supplies collected and recorded tuition payments, Processed enrollments and withdrawals, Prepared delinquent collection letters, Maintained accurate petty cash records, maintained accounts payable and receivable records, Prepared and processed payroll, Utilized and trained staff on the use of Procare computer program to track accounts receivables and client files, Responded to telephone and walk in inquires for potential enrollments, planned and coordinated community marketing events, Scheduled and conducted facility tours, Planned exercised independent judgment and decision-making authority, Interviewed, recruited, and supervised staff, Performed pre-hire references and background checks, extended new hire offers and conducted new hire orientations, Scheduled staff to meet required daily staff child ratios, Functioned as substitute for absent staff, coordinated monthly staff meetings, Performed staff performance evaluations, Created and distributed monthly news letters, Planned and scheduled and conducted parent meetings and conferences, communicated with parents to to resolve any issues or concerns, Planned Breakfast, snack and lunch menu, Processed vendor payment invoices, documented daily bank deposits, Preformed daily general cleaning and upkeep of facilities. Assistant Branch Manager

Hudson Bank - Philadelphia, PA

July 2001 to January 2003

Accountable for sales, customer service satisfaction, the compliance of bank policies and procedures responsible for supervision of tellers and customer service representatives, Assisted new employee's with trainings, Supervised teller and preformed teller duties cash, checks and credit card transactions, Supervised and enforced dual control, Facilitated teller buys and sells to the vault, Balanced vault and coin machines, Audited teller drawers, Maintained and tested alarms and other security devices, Balanced and trouble shoot ATM Debit card concerns, Opened new accounts, Maintained proper teller and vault cash levels included ordering coins and currency, Assisted with the management of promotional campaigns

Front Desk Agent

Hotel Windsor - Philadelphia, PA

March 1999 to July 2001

Front Desk

Checked -in and checked -outs guest in a professional and friendly manner, completed daily shift checklist, initiated courtesy calls after check-ins to ensure guest satisfaction, Provided gracious and efficient telephone services as it related to general PBX services, processed reservations Processed credit cards and cash transactions, Adhered to cashiering procedures, open secure and balance out shift banks to include the verification of all cash, Completed Bucket check to verify guest data, Reviewed potential arrival and departures, Issued safe deposit boxes to guest, Made Dinner, tour and travel reservations Provided concierge services, accurately documented and relayed messages to guest, Documented and communicated any Housekeeping, Maintenance or accounting concerns to propers departments


Certificate of completion in Certified Medical Assistant Harris School of Business-Dover Campus - Dover, DE April 2016 to January 2017

ChildCare Education Institute - Duluth, GA


Diploma in Business

Furness Horace High School - Philadelphia, PA

September 1989 to May 1993


Ability to work under pressure, Time Management, Leadership, Communication, Conflict Resolution, Critical Thinking, Self Motivated, Customer Service, Appointment Scheduling, Medical terminology, Filing insurance forms, Phlebotomy, Injections, vitals, Urinalysis,EKG's, Itinerary planning, Data Entry Answering phones, Record management, Payroll, Billing, Business Compliance, Employee Management, Proficient with MS Word, Excel, Spreadsheet, PowerPoint, Email, Quickbooks, Web and Social skills, Certifications/Licenses

First Aid CPR AED

Mental Health First Aid

Cemetery Salesperson License

Certified Travel Agent

Licensed Delaware Notary

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