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Inventory, Customer Service, IT

Galloway, Ohio, United States
September 14, 2018

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Jaquine Williams

Hilliard, OH *****


Very diverse and motivated professional with over 5 years experience surrounding the Automotive and Inventory industry, with a strong background in Informational Technology and Customer Service. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Vehicle Inventory & Marketing Manager

AutoUpLink Technologies, inc - Dublin, OH

July 2017 to Present

Record, order and ship supplies, products, and materials, while maintaining daily records of shipments and invoices using SAP and other programs

New and used vehicle purchasing and check-ins while overseeing lot placement/appearance Assist maintaining dealership's website inventory and appearance Oversee the intake and reconditioning processes for all used vehicles Capture, process and upload electronic images of vehicles with accurate electronic condition reports

Re-image and customize images with additional digital modifications as requested Create custom window stickers, decals, buyer's guides, ect. Operates all vehicles following safety commitment and health procedures with model behaviors related to such Support all departments inventory location and status Used Inventory Specialist

Toyota West - Columbus, OH

August 2015 to June 2017

Establish plans, goals, practices/processes, and performance standards for the Used Vehicle Operations Department.

Develop and document used vehicle acquisition, reconditioning, and pricing activities. Conducting effective appraisals of trade-ins and purchases Oversee the intake and reconditioning processes for all used vehicle trade-ins and auction purchases Utilize the input from retail Sales Managers, current market sources/research, and information from the dealerships' automated

inventory tools to determine buy list information making purchasing decisions. Working with the Reconditioning and Service to provide direction and oversight to all parts, and detail regarding the desired


Establish the initial pricing of used vehicle inventory, working with all retail Sales Managers to achieve optimal desired sales volumes and gross profit. Tech Expert

Verizon Wireless - Dublin, OH

June 2013 to August 2015

Troubleshooting various different devices via chat, email, and phone to resolve customer issues efficiently in a complex, fast-paced and

challenging call center environment

Resolve customer and Employee technical issues using ticketing systems Set up equipment for employee use.

Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Developed training materials and procedures.

Field support of various retail locations

Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information Completing sales to new and existing customers via retail and phone to exceed metric goals Met or exceeded service and quality standards every review period. Prior Authorization Representative

Express Scripts - Dublin, OH

January 2011 to June 2013

Made and received high volume of calls per day addressing customer inquiries, processing information and entering medical claims. Manage correspondence with insurance companies, physicians, specialists and patients as required

Secure patients' demographics and medical information by using great discretion and ensuring that all procedures are in sync with HIPPA compliance and regulation

Clerically reviewed accuracy and completeness of information requested and ensure that all supporting documents are present

Worked with patients' insurance companies, doctors and pharmacists to pre-certify/authorize PET/CT procedures as ordered by the referring physician.

Met or exceeded service and quality standards every review period. Education

Associate of Arts

The Ohio State University - Columbus, OH

November 2013 to May 2016

High school or equivalent

Fort Hayes Arts And Academic High School - Columbus, OH August 2009 to June 2012


Purchasing, Sales, Customer service, Data Entry, Information Technology, Medical Records, Photography, Inventory Management, Digital Marketing, Inventory Control, Logistics, Inspection Certifications/Licenses

CompTIA A+

April 2012 to Present

Microsoft Certified Professional (MCP)

April 2012 to Present

Adobe Certified Associate

April 2012 to Present

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