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Manager Customer Service

Location:
Lake Mohegan, New York, United States
Posted:
September 12, 2018

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Resume:

PABLO C. ESPINOZA

Mohegan Lake, NY *****

917-***-****

ac60zk@r.postjobfree.com

Objective

To obtain a position where I will utilize my skills effectively.

Experience

Mediterraneo Restaurant in White Plains, Z Hospitality Group 11/2016-09/2018

General Manager. Ability to execute all front of house positions. Work to constantly grow as a leader and culinary expert. Maintain fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards. Managing labor, reviewing financial reports and maintain inventories. Conducts performance appraisals, take disciplinary action, motivate and retrain FOH. Train to gain the skills and experience necessary to promotion.

Winston Restaurant, Mount Kisco, NY 04/2014-08/2016

Server/Maître d

Modern Barn Restaurant, Livanos Group, Armonk NY 04/2014-08/2016

Server. Banquet Captain. Responsible for the complete service of food and beverages in our various a la carte outlets, catering to all guests needs according to established rules of etiquette. Provide members and guests with an enjoyable dining experience.

Campagna and The Barn. Altamarea Group, Bedford NY 09/2015-11/2016

Relais and Chateaux. Bedford Post Inn. Server. Banquet Events.

Manhattan Woods Private Country Club, West Nyack NY 03/2013-12/2015

Server. Banquet. Ensure great service and exceed the member's expectations with genuine care and professionalism.

BLT Bistro Steak House Restaurant at Ritz Carlton White Plains, NY 03/2008-2013

Bistro Steak House. Captain fine dining restaurant. Food courses and beverages. Record transactions in MICROS system at time of order.

Follow all company and safety policies and procedures.

Check in with guests to ensure satisfaction with each food course and/or beverages.

Welcome and acknowledge all guests according to company standards anticipate and address guest’s service needs.

Banquet service at Ritz Carlton.

Empire City Yonkers Raceway Casino, Yonkers, NY 7/2006-03/2008

Server. Provide customer service at high volume, 300-seat restaurant.

Specific duties include opening/closing procedures greeting guest, processing orders via Point of Sale, expediting and serving orders.

Education

University of Santiago, Chile 1994 - 1999

Associate degree in Accounting

Summary of Qualifications

Professional work ethics.

Clear technical and verbal communications skill

Detail oriented and high regard for efficiency

Exemplary customer service and client relationship

Friendly and thrives in a team environment

Enthusiastic, ambitious and proactive

Advanced computer skills

Bilingual (English and Spanish

Very able to work in a fast-paced and high-pressure environment.

References:

Joseph Hamboussi, Director of Operations Z Hospitality Group 203-***-****

Paul Neagu General Manager Winston Restaurant 914-***-****

Tanner Yigiter General Manager Modern Barn 516-***-****

Leonel Flores Event Captain Bedford Post and Campagna 203-***-****

Paul Russso. F & B Manager Manhattan Woods Country Club. 914-***-****.

Edwin Montoya. Maitre’d/ Floor manager BLT White Plains. 914-***-****



Contact this candidate