Michele Banks Senior Enablement Specialist Global Trainer

860-***-**** ac607w@r.postjobfree.com linkedin.com/in/michelebanks PROFESSIONAL SUMMARY

Innovative enablement professional and instructional design expert with a solid background in delivering enterprise IT services in the telecommunications, financial services, and mass marketing industries as well as governmental agencies. Consistently produces transformative programs that positively impact clients’ success and generate substantial revenue. Specializes in generating anticipated learning outcomes through intelligent program design, engaging delivery, and optimal service. Offers 20 years of combined experience gained within a Fortune 50 enterprise. Demonstrates expertise in the following functions:

Strategic Consulting and Decision Support Corporate Training and Delivery Training Event Coordination and Design Learning Interaction Design UX Interviews and Engaging Across Functions Curriculum and Content Development QUALIFICATIONS

Learning Interaction Design: 10+ years’ experience building and delivering layered training and enablement programs.

Corporate Training and Delivery: Over 5 years’ experience leading hands-on labs and teaching technical products and ILT courses to internal support teams and external clients. Created and hosted a 2-day boot camp for the NOI Sales Support Group, resulting in attendees closing three major deals worth $9M collectively. Facilitated NOI Boot camp at IBM Think 2018, including a 4-hour lab for 30 plus attendees.

UX Interviews and Engaging Across Functions: Highly skilled in interviewing functional SMEs and gathering information for use case scenarios.

Curriculum and Content Development: Create engaging and effective eLearning material, training material, product demonstrations, lab exercises, and reference documents. Incorporate content sequences that produce 100% engagement and retention in online and live environments. Co-authored certification exams for Netcool versions 5.1, 6.1, and 7.1.

Training Event Coordination and Design: Coordinate online and on-site training events and boot camps for groups ranging from 15 to 25 participants. Well-versed in adult learning and incorporating the appropriate concepts and techniques.

Strategic Consulting and Decision Support: Create courses from scratch, envisioning enablement from all perspectives client, end user, sales support, and trainer. Convert clients’ requirements into a functional design based on specifications and deploy use-case scenarios to strategize enablement. Received Blue Thanks Award for collaboration and InterConnect Conference involvement.

Credentials:

• Enterprise Design Thinking Practitioner Badge

• Bluemix–Practitioner Essentials Badge

• Netcool Impact 7.1 Certified

• ITIL Certified

• Master of Science, Financial Services - Rensselaer Polytechnic Institute

• Bachelor of Science, Management of Information Systems - The University of Connecticut RELATED EXPERIENCE

IBM 1999 – Present

Senior Enablement Specialist, Client Technical Engagement 2014 – Present Demonstrate Netcool Operations Insight (NOI) subject matter expertise. Build and deploy NOI and Predictive Insight focused enablement materials. Deliver training to 30-65 participants per month, involving week-long, online classes as well as on-site training for domestic and international clients. Partner with stakeholders to determine and define enhancements to LMS environments. Make assets highly reusable, scalable, and self-supporting for use across multiple channels in addition to customizing LMS experiences. Current Project: Course buildout for the Netcool Impact Product Suite

Designed lab exercises to demonstrate key functional aspects of NOI using Red Hat Linux

Consistently rated 95% and above by training participants on satisfaction surveys

Created instructional YouTube series to expand the Netcool Impact 7.1 training suite and generate public interest

Additional Competencies: Creative Writing; Solutions Development; Media Design; Delivery Specialist-Hybrid Cloud Senior Software Architect, Various Functions 1999 – 2014 Cultivated a multi-faceted skill set and established a reputation for achieving success in the following areas: IBM Global Services; IBM WebSphere MQ/Broker; IBM Tivoli (Access Manager, Identity Manager);Project Management. Involved in all phases of the software development lifecycle with emphasis on integrating legacy applications.

Operated as the Lead Architect on ITAM migrations, security product software upgrades, initial deployments, and performance tuning

Worked extensively with the IBM WebSphere product suite for high profile IBM clients

Subject Matter Expertise: Network Manager; Configuration Manager

THINK2018 Conference: Scheduled Lab speaker

Middleware User Group speaker; Brown Bag lunchtime presenter LEARNING MANAGEMENT TOOLS

WebEx, Blackboard, VMware, Linux, Windows

DEVELOPMENT TOOLS

Adobe Creative Cloud Camtasia Prezi Moodle IBM enterprise software products LANGUAGES

Python Javascript IPL

Michele Banks 860-***-**** ac607w@r.postjobfree.com linkedin.com/in/michelebanks Page 2 of 3 ADDITIONAL EXPERIENCE

Independent Group Fitness Instructor 2008 – Present Certified Yoga Teacher - Yoga Alliance 2017 – Present Spinning Instructor 2008 – Present

Lead yoga and spinning classes three times per week, guiding 10–25 participants through appropriate techniques and sequences. Foster meaningful connections in environments that promote consistency, achievement, and transformation. Support individual and collective wellness initiatives applicable to all areas of life.

Teach students yogic principles, and techniques

Collaborate with facility leaders and other instructors to create/participate in themed classes and special events

Certification: Registered Yoga Teacher (RYT-200)

Transferable Competencies: Multigenerational Coaching; Inclusion & Diversity; Leadership Development; Change Management; Emotional Intelligence; Individual Instruction Michele Banks 860-***-**** ac607w@r.postjobfree.com linkedin.com/in/michelebanks Page 3 of 3