Sign in

Sales Customer Service

Baldwinsville, New York, United States
September 12, 2018

Contact this candidate


Shawna M. Raby

**** ********** **** *************, **. 13027 253-***-****


Maresella Galleries Skaneateles, NY (1/2010 – Now)

Fine Art Gallery - Partner

Event Coordinator, Planner and Host.

Create Advertising Campaign and Promotions for Gallery opening and current and upcoming events.

Artist and Client Communications for Sales, Commission Pieces, and Purchase.

Design Advertisements (Business Cards, Post Cards, Signs and Flyers).

Utilize Social Networking such as facebook for New and Existing Gallery Artists and Potential Clients.

Establishing a Clientele list

WA. State Department of Social and Health Services Tacoma, WA (5/2004 – 3/2005) Financial Services Specialist II

Application screening for potential clients or renewal of benefits after clients waiting period.

Approval of benefits if client meets requirements or Denial of benefits if client’s resources exceed limits for Medical and Food Stamps.

Extensive client background investigations for approval of services. State and government programs used for investigations: Department of Motor Vehicles, Social Security Administration, Banking accounts, Supplemental Security Income, Rental History, Public Informational site for Home Ownership.

Re-instating benefits once client has provided information pertaining to application.

Interviewed clients, employers, family members and friends as verification of information listed on application for the approval of benefits.

Scheduling and re-scheduling client and potential qualifying client appointments for Food Stamps and Adult Medical (Medicare A & B) Children’s Medical(Healthy Options, Medicaid) and OB Medical.

Trained on the Food Stamp qualification process, Phones, Computer System (All secure Government sites, MS Office Professional, F Key screens and Fax regulations).

Extensive training for RCW (Revised Code of Washington) laws and regulations, MS Office and Phones in a Call Center and Office setting.

Macy’s (The Bon Marche) Puyallup, WA (9/2001 – 8/2003)

Senior Sales Associate

Sales, Store transfers, Charge-sends, Opening / Closing tills.

Trained sales associates on customer approach, product knowledge and special events.

Met department sales goals.

Developed and maintained a loyal clientele base.

Established credit accounts for customers.

Merchandised department for promotions, sales and to feature seasonal products.

Inventory control / Quality assurance.

Regence Blueshield Tacoma, WA (5/2001 – 9/2001)

Provider Customer Service Clerk II

• Call Center

Solved customer queries and provided clarification on their Explanation of Benefits.

Updated Provider Network information in our Benefits tracking system.

Resolved billing inquiries for providers and account holders.

Issued payments to Providers.

RX overrides and billing inquiries, ICD-9 and CPT coding Schemes.

Extensive Training in classroom setting for Codes, MS Office, Phones, Call Tracking in Lotus Notes, Policy Information, Drugs and Referrals.


University Of Pheonix Puyallup, WA (2002)

Medical Billing and Claims Specialist

Software Applications

MS Office (Word, Excel, PowerPoint), Microsoft Outlook and Internet Proficient

Print Works Advertising

Contact this candidate