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Microsoft Office Information Security

Location:
Chantilly, VA
Salary:
Negociable
Posted:
June 24, 2018

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Resume:

AMERICO E DENO BELTRAN III

***** ********** ******* ***#***, South Riding, VA 20152 C: 703-***-**** ac5z03@r.postjobfree.com

Summary

User Support Technician who takes personal responsibility for the systems and networksunder my control, pays attention to details, proposes and implements improvementsbefore problems arise (including purchasingrecommendations), and enjoys learning new skills and technologies.

Highlights

IT Network Technician EntryLevelLaptop, Desktop, TabletSupportDeployment ofHardware/SoftwareImaging andSoftware installationSkills &Interests:Network Security, Firewallsand VPNsSecurity Policies andImplementation IssuesSecuringLinux, Windows PlatformsandApplicationsWindows Server2003/2008Network Standards andProtocolsMicrosoft NetworkOperating Systems I and IIWANTechnology & ApplicationActiveDirectoryTCP/IPProficient inMicrosoft Office SuiteUpdatesoftware and hardwarePC RepairUserAuthentication Systems andRole-Based SecurityVirus RemovalActive Directory, Adobe, Hardware,Firewalls, Flash, Imaging, Java,laptops, Microsoft Office Suite,Windows,Windows XP, MicrosoftWord, Network Security, Network,Operating Systems I, PC Repair,Policies, Printer, printers,Protocols,Scanners, Software installation,TCP/IP, Technician, WAN, WindowsServer

Accomplishments

Monitors communication nodes during peak times and trouble shoots if necessaryHighest Honors for the Summer Quarter Of 2015 at ITT Technical Institute inChantilly VaPerfect Attendance during the Quarter of 2015 at ITT Technical Institute inChantilly VA.

Experience

IT Specialist Dec 2017 to CurrentApplied Computing Technologies/FEMA Telework, VA•Help desk level 1,2 will report to help desk Lead

•Provide operational and product categories, templates, and other requirements so theremedy system can be configured to support the Decennial test.•Diagnose and resolve problems of customer reported incidents•Installing, configuring, and troubleshooting, customer software and hardware•Enter all trouble calls into an automated call tracking system (Remedy).•Ensure that problems are escalated appropriately until a resolution is reached.•Serves as a liaison to other IT services and Decennial operations•Maintain a comprehensive knowledge base of known problems and their resolutions•Research, evaluate, and provide feedback on problematic trends and patterns•Develop standard operating procedures (SOP) and accompanying knowledge basearticles•Develop/enhance customer service performance requirements•Ensure the rigorous application of information security/information assurance policiesand practices•Analyze/recommend/implement systems and processes such as voice recordingsystems, logging, and tracking systems•Ensure compliance with appropriate service level agreements

Help Desk Technician Bilingual/ US Census Bureau Suitland, MD Mar 2015 to Dec 2017Cyberdata Inc. Centerville, VASupervisor :John Huseman E-mail ac5z03@r.postjobfree.com•Help desk level 1,2 will report to help desk Lead•Provide operational and product categories, templates, and other requirements so theremedy system can be configured to support the Decennial test.•Diagnose and resolve problems of customer reported incidents•Installing, configuring, and troubleshooting, customer software and hardware•Enter all trouble calls into an automated call tracking system (Remedy).•Ensure that problems are escalated appropriately until a resolution is reached.•Serves as a liaison to other IT services and Decennial operations•Maintain a comprehensive knowledge base of known problems and their resolutions•Research, evaluate, and provide feedback on problematic trends and patterns•Develop standard operating procedures (SOP) and accompanying knowledge basearticles•Develop/enhance customer service performance requirements•Ensure the rigorous application of information security/information assurance policiesand practices•Analyze/recommend/implement systems and processes such as voice recordingsystems, logging, and tracking systems•Ensure compliance with appropriate service level agreements

IT Technician/Intern Sep 2015 to Feb 2016Washington Redskins Ashburn, VA

Christian Smith, ok to contact ac5z03@r.postjobfree.com computers, Laptop from Windows XP to Windows 7Imaged laptops andDesktop, installation WindowsUpdated Java, Adobe Reader, Adobe Air,FlashConnected the Domain network Install Microsoft Word from the server.

IT Technician Support/ Assistant Desktop Engineer Aug 2015 to Sep 2015Snelling Stafing Services Centerville, VA

Snelling Staffing Services, INOVA - Ashburn, VASupervisor: Diane ac5z03@r.postjobfree.com PC to the network domain.Map printers/Scanners to the network insupport of 700 end usersDeployment of Hardware/Software.Printerreplacement.Responded to all client requests for technical support by phone,email and the inter-office chat service.

It Technician Support/Assistant Desktop Jul 2015 to Aug 2015Snelling Staffing Services, Loudon County Public Schools

Diane CammasEmail- ac5z03@r.postjobfree.com.

Education

Skills

Certifications

Connect Pc to the network domain.Map printers/Scanners to the network insupport of 400 end usersPrinters replacementDeployment of Hardware/Software.

Associate of Applied Science, Network Systems Administration Chantilly, VANetworkSystems Administration March 2017ITT Technical Institute Chantilly, VA, FaifaxNetwork Systems Administration Chantilly, VANetwork Systems Administration

Bachelor of Arts, Hotel Management June 2011Stratford University Falls Church, VA, FaifaxHotel Management Falls Church, VAHotel Management

Active Directory, Adobe, com, Hardware, client, email, Firewalls, Flash, Imaging, Java,laptops, Linux, Microsoft Office, Microsoft Office Suite, office, Windows 7, Windows,Windows XP, Microsoft Word, Network Security, Network, Operating Systems I, PC Repair,Policies, Printer, printers, Protocols, Scanners, Software installation, Staffing, TCP/IP,technical support, Technician, phone, WAN, Windows Server

Working Progress on Security, A, Network



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