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Manager Project

Sterling Heights, MI
June 20, 2018

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Margaret Whiteley

***** ******** *****, ******** *******, MI 48314 / 586-***-**** / SUMMARY

Assertive, enthusiastic, and service-oriented project manager with over twenty years of experience leading change in Fortune 500 companies.

Core competencies:

Project Management & Escalation Management

Corporate Development Process


Business Strategy

Call Center Operations

World Class Service Support

Customer Relations

Portfolio and Life Cycle Management

System & Database Administration

MS Suite and MS Project

Lotus Suite

ITIL, Service Now Application


Ascension Information Services, Auburn Hills, MI 07/10 – 6/16 AIS Senior Helpdesk Analyst

Report to Help Desk Manager

Provide technical support for 500 Medical facilities across U.S.

Multiple applications supported: Cerner, PAC’s, TPX, AD, Peoplesoft, MS Suite

Served as AIS lead on three-month temp assignment in Chicago in preparation for a successful assumption of service

Frankenmuth Insurance, Frankenmuth, MI 02/07 – 08/07 Business Analyst – eBusiness Systems

Reported to Information Technology Manager

Worked on eBusiness Development Team that supported the commercial line of business

Analyzed and tested existing and new application code EDS (Electronic Data Systems), Auburn Hills, MI 12/05 – 02/06 Project Manager

Selected to work on Marketing Team

Worked on a Non-Disclosure assignment (project planning and database set-up); assigned to the European segment for this project

IBM (International Business Machines), Southfield, MI 09/83 – 06/05 Advisory Project Manager – BCRS Development Team 05/00 – 06/05

Reported to Business Continuity and Recovery Services Manager of Marketing and Development, Managed 20 projects ranging from 5-40 persons; most team members were located across the U.S and reported into diverse management teams and organizations (non-direct reports)

Project(s) spanned several different segments (i.e. open systems, workplace recovery, e-business, AS/400 and cross technology) with cumulative forecasts; the goals were to increase revenue by $52.8 million within 10-15 years

Implemented risk contingency plan due to the impact of a network provider filing Chapter 11; directive was to insure the containment of $1-5 million worth of business

Optimized business network infrastructure; $1 million realized net savings from reduction of telecommunication services

System migration of ACD phone system from packet switched platform to an eBusiness IP browser based environment

Project Manager / Advisory Project Lead – BCRS Development Team 05/97- 05/00

Reported to Business Continuity and Recovery Services Manager of Marketing and Development

Led project teams, vendors and clients with project management disciplines to completion with an 85% success rate of being on time and within budget

Managed infrastructure updates that cost $2.5M - the projects included the following: acquisition of space, construction, high voltage and low voltage cabling installation(s), furniture installation(s) and procurement of equipment for the workplace recovery platform

Created workplace platform updates from small (25 end user seats) to sizable jobs (350 end user seats)

Responsible for budgets that were $20K - $200K and team sizes averaging in excess of 15 persons

Managed projects that involved the development, design and implementation of complex solutions within IBM BCRS. The results supported subscribing clients on $.5M - $3M contracts

Assisted with design, planning, managing and hosting seven (7) open houses across the United States

(approximately 600 clients attended)

Technical Support Representative - Business Continuity and Recovery Services 04/93 - 05/97

Reported to a Regional Service Support Manager

Primary role, assisted clients with system restores – Secondary, business operations & marketing support

Managed 100+ subscribing accounts representing $160k/month revenue; the data center averaged 20 tests per year

Supported the following platform(s): AS/400, Workplace Recovery, Large System Remote Suite and Network configuration. Also administered contracts/proposals for clients

Presented 65 proposals with a better than 30% success rate. Supported and helped close $140K in additional BCRS services

Team leader for initial implementation of ISO9001 at the Detroit Business Recovery Center. Successful external audit for the site


Kraft International Foods, Chicago, IL (based in MI) 05/09 – 12/09 Sales Associate – Merchandising (part-time position)

Reported to Sales and Merchandising Supervisor

Maintained stock

Macy’s, Sterling Heights, MI 10/09 – 01/10 and 11/08 – 01/09 Sales Associate – Merchandise Recovery (seasonal positions)

Reported to Sales Manager

Seasonal help, store recovery

Duluth Trading Company, Macomb, MI 02/17- 9/2017

Sales Associate (Part Time Flex)

Report to Store Supervisor

Randazzo Fresh Market Company, Macomb Twp, MI 11/17-Present Deli-Clerk (Full Time)

Report to Store Supervisor


University of Detroit Mercy, Detroit, MI Bachelor of Science Degree - Business Administration

The George Washington University, District of Columbia Masters Certificate in Project Management PROFESSIONAL DEVELOPMENT

IBM Senior Certified Project Manager

Project Management Professional (PMP) - Certification Received from Project Management Institute (PMI)

Completed numerous IBM courses pertaining to management and career development PERFORMANCE AWARDS

“IBM Means Service” Award(s), Marketing Award(s) and Team Awards

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