NANDAN KUMAR

Address-**- G SAKTI KHAND I INDRAPURAM, Mobile No.965-***-****

Ghaziabad. UP: PIN: 201012. Email id:-ac5x34@r.postjobfree.com .

OBJECTIVE

I am aspiring professional in the field of Application Development with work experience of 6 years in PC-E-SYSTEMS PVT LTD. and willing to work in your company as an enthusiastic professional so as to utilize my full potential for professional advancement and personal growth with the company.

KEY EXPERTISE

Customer Relationship Management – Identify customer requirement trends and expectations with new Software launches and familiarize elite customers with new features, enhanced support and finally sharing root cause analysis of identified issues in new products, if any, with customers. Also ensuring customer’s loyalty by providing solutions to their problems matched by exemplary customer service.

Product Support – Understanding key technologies and features in new launches, accumulate feedback from customers on the product and perform recursive research on the limitations/flaws in the product, view to come to terms together on solutions best suited to client requirements. Incorporate logical methods of troubleshooting based on thorough technical understanding of hardware/software components of the product.

Quality Assurance – Monitor the quality of service as per ISO guidelines and work rigorously towards continual implementation of the standards.

Communication Skills – Strong verbal and written communication methods adapted to region specific requirements and work areas related to training, retail business, customer relationships and product support.

WORK EXPERIENCE 6 YEARS

Working Experience: Currently working with PCE SYSTEM PVT LTD as a Customer Support Engineer from Jan 2009 to till date (Noida).

Responsibilities Handled:

- Knowledge Of All Aspects Of Exchange Server 2000/2003, Active Directory 2000/2003.

- Involvement In System Migrations And Moves, Upgrades Of Hardware And Software, System Expansions. Planning, Testing And Implementation Of Service Packs, Patch Kits And Hot Fixes.

- Above Role/Responsibilities Applies To Range Of Products As Windows Active Directory 2K/2K3, Exchange 2K/2K3, Symantec .

- Maintaining Server .

- Planning, Installation, administration, Networks & maintenance of systems hardware and software and related infrastructure of 150 to 200 Branded & Assembled Computers including Laptops in the Domain as well as Workgroup environment within Windows Platform.

- Configuring Outlook Mail Account as well as taking Backup of Emails including address files.

- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

- Repair and recover from hardware or software failures. Coordinate and communicate vendors if is in Warranty.

- Providing technical support/troubleshooting for day-to-day operation to users on LAN and standalones Machines via Personally or Telephonic or REMOTE DESKTOP OR VNC SOFTWARE OR NET MEETING in the Windows Environment.

- Creating standard process for group policy deployment as well as Active Directory users and groups management.

- Regular Update of virus scans & patches updates on Windows 2k3 and Win2k.

- Preparing monthly work status report and updating technology specific documents.

- Successfully Designed Implemented, Installed Windows 2003 AD.

- Assist With Designing Monitoring Environment For Current Setup.

PROFESSIONAL QUALIFICATION

Percentage

BCA

63%

Diplom(HARDWARE& NETWORKING)

70%

XIIth

78%

Xth

59.6%

PROFESSIONAL QUALIFICATION

Date of Birth 13 OCT 1984

Fathers Name Sh. R.K. SRIVASTVA

Languages Hindi, English,

Time to join One Month

(NANDAN KUMAR)

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