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Manager Quality

Houston, Texas, United States
June 18, 2018

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***** ** ****** *****, *******, Texas 77083


Solution-oriented professional with extensive domestic and global Quality Assurance experience in electronics manufacturing, power generation equipment production, and machine shop environments. Dynamic leader of Quality Assurance teams and skilled in developing and implementing quality management systems. Strong communication and interpersonal skills; accomplished at building effective teams to maximize results. Dedicated to cultivating strong customer and supplier relations and providing excellent quality products and services. Expertise in: ISO 9000, Quality Performance Metrics, Root Cause Analysis, Statistical Techniques, ATEX, Continuous Improvement, Quality Audits, Supplier Certification, PED, Lean Manufacturing, Regulatory Compliance, Employee Training


2016 to Present: Ellwood Machining and Welding, Houston, Texas Quality Manager

Manage company’s ISO 9001:2008 compliant Quality Management System.

Manage Quality Control Inspection and Product Documentation team.

Manage company’s Corrective/Preventive Action, Nonconformance Control and Measurement and Test Equipment Calibration programs.

Oversee all 1st, 2nd, and 3rd party audits of the company’s Quality Management System. This includes training auditors and managing all company internal audits.

Develop, monitor and report all company Quality performance metrics. 2013 to 2016: Cameron Drilling Systems, Houston, Texas Quality Manager

Managed company’s ISO 9001:2008 and API Q1 compliant Quality Management System.

Managed Quality Assurance team (Quality Engineering and Document Control) and Quality Control Inspection team.

Managed company’s Corrective/Preventive Action, Nonconformance and Field Performance Reporting programs.

Managed all 1st, 2nd, and 3rd party audits of the company’s Quality Management System.

Liaised with major customers on equipment reliability of multimillion-dollar drilling projects. 2011 to 2013: TAS Energy, Houston, Texas

Quality Manager

Managed company’s ISO 9001:2008 compliant Quality Management System.

Managed Quality Control team of Inspectors and Administrative personnel.

Managed company’s Corrective/Preventive Action and Nonconformance reporting process.

Directed Supplier Quality Engineering group.

Liaised with major customer on equipment compliance of multimillion-dollar projects. 2010 to 2011: Baker Hughes, Incorporated, Houston, Texas Global Quality Management System Auditor

Conducted corporate level audits of Baker Hughes’ international manufacturing and service operations.

Participated on Audit Checklist Development team for Baker Hughes’s new audit program. James Barry Nicholson, Page 2

2007 to 2009: PGI International, Houston, Texas

Quality Assurance Manager

Managed development and maintenance of Quality System compliant with ISO 9001:2000, API Q1:6A.

Liaised with product safety certification agencies (Underwriters Laboratories, Canadian Standards Association, Factory Mutual) on quarterly product inspections.

Drove scrap and rework costs down from 0.9% to less than 0.5% of annual sales.

Acted as Lead Auditor for internal and supplier audit processes.

Implemented equipment calibration management process on company’s enterprise software.

Implemented automated product certification and document traceability process on company’s enterprise software.

Responsible for management of corrective action and preventive action programs.

Initiated customer complaint handling process, reducing average number of outstanding customer complaints from 80 to 20 in six months.

1993 to 2007: Thermo Fisher Scientific, Sugar Land, Texas Quality Assurance Manager

Developed, implemented, and maintained Quality Management System compliant with ISO 9001:2000, Nuclear Utilities Procurement Issues Committee (NUPIC), and ATEX and PED directives.

Consolidated Quality Management Systems of five operations into one system for single certification, saving company $30,000 in annual certification expense.

Managed quality group of supplier evaluation and certification team responsible for selection of global source of electronic assemblies for major instrumentation manufacturer.

Implemented Quality reporting function using SAP Enterprise software.

Designed and implemented online product nonconformance management system.

Managed corrective action and preventive action programs.

Participated as team member on multiple Kaizen and Lean Manufacturing process improvement projects.

Certified as Process Manager and Trainer for business’s continuous improvement program based on Lean Manufacturing methodology.

Managed company’s HSE (Health, Safety & Environmental) program, including conducting monthly “All Hands” Safety meetings; maintaining company’s OSHA 300 Log; and monitoring and reporting company’s safety performance.

1990 to 1993: Input/Output, Incorporated, Houston, Texas Quality Engineer

Established and maintained supplier certification program for products and services.

Developed process performance metrics reporting system.

Championed Material Review Board for nonconforming product.

Performed root cause analysis for driving process improvements.

Implemented vibration testing process for product integrity validation.

Validated test procedures for electronic systems. EDUCATION

Bachelor of Science in Electronics Engineering Technology, DeVry University, Dallas, Texas, 1977 ASQ Certified Quality Auditor (Certificate 40107)

ASQ Certified Manager of Quality/Organizational Excellence (Certificate 15872)

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