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Customer Service Data Entry

Waukegan, Illinois, United States
$40,000 - $45,000
June 12, 2018

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I’m Tobias West

*** ******* *****

Round Lake Park, IL 60073


My Skills

●Data Entry: creating invoices and BOLs, copying and scanning documents, data entry, scheduling pick ups of LTL freight shipments via internet/telephone/email, communicating with sales department via telephone, email

●Certified PIT Operator: stand-up electric reach truck, propane fueled/electric powered counterbalanced forklift, order picker/cherry picker, walkie counterbalanced high lift pallet stacker, low lift walkie-rider

●RF scan gun

●Experienced in shipping and receiving, moving stock, managing inventory, order picking, loading/unloading, data entry (SAP, Oracle, Syspro, Microsoft Excel, Microsoft Outlook)

●Exceptional verbal/written communication skills with high attention to detail.

●Strong work ethic

My Experience

May 1, 2017 - Present

Ocean Spray Cranberries, Kenosha, WI

Packaging Technician (Berry Dump)

●Recieve incoming crates of cranberries/complete BOLs

●Dump berries into hopper using electric forklift with rotating fork attachment

●Recieve pallets of aluminum cans

●Place cans on conveyor for depalletizing

●Enter all cranberry and can data into system

●Maintain clean workspace

●CIP (clean in place) all machinery used to process cranberries in berry dump area using non-hazardous chemicals

Nov. 9, 2016 - Apr. 7, 2017

Liquid Controls, Lake Bluff, IL

Shipping Clerk I

●creating invoices and BOLs, copying and scanning documents, data entry

●scheduling pick ups of LTL freight shipments via internet/telephone/email

●communicating with sales department via telephone, email

●filing documents (BOLs, pick slips, invoices)

DEC. 2015 – AUG. 2016

Cardinal Health, Waukegan, IL - Warehouse Operations Associate II

●Pick orders for outbound shipping using either of the following: stand-up electric reach truck, order picker/cherry picker, low lift walkie-rider

●Use RF scan gun when picking to verify correct product, materials and quantity

JULY 2010 - MARCH 2012, OCT. 2014 - SEPT. 2015

Laser Precision, Libertyville, IL - Warehouse Clerk

●Pick/pack outbound orders

●Quality assurance: Inspect painted parts for defects

●Inventory management: cycle counts, stocking and pulling from locations

●Operate sit-down, propane fueled/electric counterbalanced forklifts

●Operate stand-up electric reach truck

●Ship orders using Power ERP and Omega Cube software

●Load/unload trucks

●Customer service: Communicating with truck drivers and FedEx/UPS delivery personnel face to face

●Occasionally perform supervisory tasks: maintain even flow of warehouse operations, direct workers to perform certain duties, handle any order changes and/or customer requests through human resource department

SEPT. 2013 - OCT. 2014

Northshore Care Supply, Buffalo Grove, IL - Warehouse Associate

●Ship FedEx and USPS packages on conveyor line

●Scan packages for shipping using Syspro company software

●Stage outbound FedEx boxes on plastic skids, shrink wrap and load skids on to FedEx trailer using hand pallet jack

●Load/unload trucks using hand pallet jack

●Operate electric powered walkie counterbalanced high lift pallet stacker to move skids of inventory, empty skids, etc.

●Inventory management: Stage all extra products/materials in “over-stock” area. Re-stock locations when empty or running low

●Pick orders from stock locations with accuracy and attention to detail

●Package orders in uline boxes using 3-inch tape

●Discard of empty and tattered cardboard boxes

●Operate cardboard baling machine 2-3 times every other day

●Operate box making machine every other day

NOV. 2009 - DEC. 2009

UPS, Palatine, IL - Seasonal Delivery Driver Assistant

●Assist driver on all residential (non-business) routes

●Scan all packages before delivery

●Utilize pull-cart for numerous deliveries

●Walk small residential areas to complete deliveries

JULY 2009 - OCT. 2009

St. Isidore Foundation, North Chicago, IL - Computer Technician

●Perform OS restoration on customer PCs and laptops that may be non-responsive due to malicious infections such as spyware, adware, malware or any computer virus.

●Image and re-image older model Macintosh computers, namely iMacs, eMacs and iBooks.

●Perform pick-ups of used computers intended to be refurbished.

●Customer service: Communicating with paying customers and potential customers face to face explaining selection of inventory and available solutions and services.

MAY 2006 - AUGUST 2008

Mitsubishi Electric Automation, Vernon Hills, IL - Material Handler II

●Pick and pack orders (bubble wrap & box orders up to 150 lbs. or shrink wrap, band and skid any orders over 150 lbs.)

●Ship and receive merchandise through FedEx Manager, UPS Worldship and SAP software (computer circuit boards, computer chips, servo motors, etc.)

●Operate sit down/stand up electric counterbalanced forklifts, occasionally use order picker/cherry picker (moving pallets & retrieve products from high stacked racking)

●Inventory management: Small cycle counts

●Customer service: Communicating with truck drivers and FedEx/UPS delivery personnel face to face

●Maintenance (maintain clean work stations, packing machines and label/order printers)

MAY 2004 - DEC. 2004

Frank’s Nursery, Round Lake Beach, IL - Warehouse Clerk

●Ship and receive merchandise (ship any defective, broken or unwanted merchandise back to vendor and receive incoming shipments)

●Operate sit down propane fueled counterbalanced forklift (moving pallets of mulch, compost, gravel and loading & unloading trucks)

●Customer service (assist customers in finding products, loading products in customer’s vehicles)

●Maintenance (clean bathrooms, sweep & mop floors, change propane tank on forklift)

My Education

JAN. 2005 - MAY 2005

Grayslake Central HS, Grayslake, IL - HS Diploma

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