OLGA L. LOPEZ 817-***-****

Irving, TX ac5uce@r.postjobfree.com

SENIOR-LEVEL BANKING OPERATIONS EXECUTIVE

A proven banking leader who offers a track record of success in building, training, and developing peak-performing teams while mentoring leaders in achieving their full potential and engaging team members in accomplishing company goals. Creates an environment that drives exceptional customer experiences and cultivates strong client acquisition, retention, and loyalty while facilitating corporate expansion into new markets. Leverages a deep network and demonstrates skill in building partnerships internally and within the community. Leads innovation and improvements organization-wide. ACCOUNT MANAGEMENT COACHING/MENTORING NETWORKING CUSTOMER SERVICE FINANCIAL MANAGEMENT RELATIONSHIP BUILDING COMMUNICATIONS STRATEGIC PLANNING EMPLOYEE ENGAGEMENT CHANGE MANAGEMENT RISK MANAGEMENT SALES DEVELOPMENT SELECT CAREER HIGHLIGHTS

● Led consumer and small business banking in 6 districts, providing effective management of 750+ staff at 60 locations in West Texas; achieved 85%+ customer satisfaction and maintained above 90+ team member satisfaction.

● Planned and managed multiple area-level branch manager summit meetings and leader visits at Wells Fargo in order to develop leadership; onboarded, trained, and developed three district managers.

● Captured 94%+ rating on customer surveys aimed at measuring satisfaction with the bank’s ability to help clients succeed financially; achieved high levels of customer acquisition and retention with 20% growth across the region.

● Drove more than 95% compliance rates to risk management policies and procedures; partnered with regional services to proactively monitor operational results, market trends, and team member feedback.

● Headed innovation and change initiatives, including “Change for the Better” campaign as well as developing and launching the GGA Diversity and Inclusion Charter, currently serving as Chair until 2019; also, Co-Chaired Team Member Outcomes, Latin Connection Enterprise level from 2014 to 2017. PROFESSIONAL OVERVIEW

SENIOR VICE PRESIDENT – REGION BANK PRESIDENT – WELLS FARGO & CO., Lubbock, TX 2017-2018 Provided effective management of 750+ team members at 60 Wells Fargo locations in West Texas, including Amarillo, Lubbock, Wichita Falls, Midland, Odessa, Waco, Fort Worth, Parker, and Denton counties.

● Led consumer, small business, and affluent banking in six districts within the region; built relationships with existing and prospective clients/partners by promoting bank products/services to meet the needs of the bank’s customers.

● Maintained understanding and prioritized banking opportunities based on the competitive landscape, economic environment, customer demographics, politics, and talent base.

● Ensured alignment of regional initiatives and overall regional banking/company strategies and initiatives while driving risk management and compliance accountability at all locations.

● Managed profit and revenue plans while driving growth, productivity, and efficiency across the region.

● Implemented and maintained prescribed risk and security controls while managing within the framework of company standards, policies, and procedures, and in accordance with company vision and values.

● Directed effective implementation of all elements of people and talent management programs and processes.

● Represented the organization in federal, state, and community leadership and development within markets.

● Participated and represented organization in various community, civic, and professional organizations.

● Received National Top 10 Corporate Latina Award from Latina Style, Inc. OLGA L. LOPEZ 817-***-**** / ac5uce@r.postjobfree.com / Page 2 SENIOR VICE PRESIDENT, AREA PRESIDENT – WELLS FARGO & CO., Savannah, GA 2014-2017 Managed 650+ team members at 56 Wells Fargo locations, including Augusta/Savannah, GA and Low Country, SC.

● Administered overall performance, accountability, sales growth, employee development/retention as well as successfully planning and guiding team to meet or exceed goals by 28%.

● Promoted strong partnerships between different lines of business within Wells Fargo Bank, ensuring collaborations were professional and profitable while maintaining effective coaching and teamwork.

● Represented Wells Fargo to various community, civic, and professional organizations.

● Received President’s Award from Metro Savannah Hispanic Chamber, earned the Community Advocate Award from Red Cross Savannah Low Country, received Latina of Excellence Award from LISTA 2017, and won the National Top 10 Corporate Latina Award by Latina Style, Inc. 2018 VICE PRESIDENT, DISTRICT MANAGER – WELL FARGO & CO., Dallas, TX 2006-2014 Delivered effective management of 150 team members at 16 Wells Fargo branches.

● Provided products and services to a designated marketplace while meeting profitability goals; ranked in top 10 %.

● Participated and represented Wells Fargo in various community, civic, and professional organizations. VICE PRESIDENT, SMALL BUSINESS AREA MANAGER – JP MORGAN CHASE, North Texas 2005-2006 Managed and provided leadership and direction to the Small Business Relationship Managers.

● Met Small Business Banking profitability and sales growth objectives while ensuring effective accountability for employee coaching, mentoring, retention, development, and succession planning.

● Implemented and provided effective execution of the sales and service process.

● Ensured effective interaction with other product areas and lines of business. VICE PRESIDENT, SMALL TELESALES DIVISION MANAGER – JP MORGAN CHASE, Arlington, TX 2000-2004 Coordinated execution of Small Business Financial Services initiatives/campaigns across a dedicated telephone sales team; responsible for creating/building a sales team dedicated to Small Businesses across four states.

● Developed and managed overall performance of Inbound Call Volumes and Outbound Campaigns for the telephone channel, which supports Regional Financial Services and Small Business Financial Services segments.

● Built, trained, and developed a highly motivated team while overseeing achievement of business objectives and attainment of specific expectations from segment and product managers.

● Executed seamless relocation and migration of business functions. VICE PRESIDENT, BANKING CENTER – BANK ONE, Texas 1995-2000 Implemented and monitored sales and promotional campaigns to achieve established goals, working across multiple locations, including the Plymouth, Colleyville, Bowen, and Trinity branches. Previously held titles of Sales and Service Coach, Loan Officer, and Personal Banker, working in Dallas and Arlington locations.

● Developed and delivered training programs designed to provide employees with comprehensive knowledge of sales techniques, service strategies, and operational incentives.

● Hired, trained, and developed a results-focused, peak-performing team with 28 members.

● Evaluated employee performance to identify areas for improvement; implemented formal and informal training opportunities and scheduled coaching programs to overcome weaknesses.

● Managed budgets to ensure minimal losses and compliance with expense and salary restrictions.

● Marketed banking services to local businesses.

PROFESSIONAL ASSOCIATIONS

● Led and organized City of Savannah Emergency Community Meeting (Non-English) after Hurricane Matthew, 2016

● Gala Chair, Community Forum, Metro Savannah Hispanic Chamber of Commerce, 2016

● Previous Chair Executive Board, Dallas Hispanic Chamber of Commerce, 2012-2014

● Board Member, Consumer Credit Counseling Services, Savannah GA

● Member of Urban Chamber of Commerce, Savannah GA