Stephanie Rodriguez

**** ****** ***** **.

Houston, TX 77017

Cell: 832-***-****

ac5uca@r.postjobfree.com

Professional Summary

Bilingual English/Spanish Medical Billing Specialist - Collector - Financial Counselor and

Customer Service Representative. Responsible with excellent communication skills

demonstrated by 20 years of experience in health care industry. Exceptional

organizational, interpersonal and computer skills. Strong background in all aspects of

customer service and support. Accustomed to working in fast-paced environments with

success in effectively handling difficult patient situations and patient support. Strong ability

to communicate clearly and effectively to patients and staff.

Skill Highlights

Knowledge of PPO

Team player with positive attitude

Exercise good judgment

Knowledge of Managed care

Knowledge of Medicare

Knowledge of HIPPA Law

Knowledge of FDCPA Law

Patient-focused care

Knowledge of HMO

Professional Experience

June 2010 to

N ov. 2017

Christus Healthcare-TLRA

Houston, TX

Patient Account Specialist 111

Provide effective collection services, ensuring the successful recovery of accounts in

accordance with client, state guidelines, and company business objectives. Document and

update patient account information in hospital system timely and accurately. Handle inbound

and outbound patient account calls promptly and professionally, providing assistance and

resolution to account inquiries, issues, and requests. Use collection experience and tools

effectively to ensure quality recovery services and meet or exceed established goals and

work standards. Perform research and analysis of account issues and strive to resolve

problems timely and accurate manner. Promote positive patient relations by communicating in

a manner that demonstrates respect for the human dignity of patients and their families.

July 2002 to

July 2009

The Methodist Hospital

Houston, TX

Patient Account Specialist/Financial Counselor

Servicing Patient accounts for the Methodist hospitals system. Responsibilities included but

not limited to assisting all incoming patient, physician, and insurance inquiries. Generating

electronic claim forms for insurance billing. Reviewed EOB's, Managed, and Commercial care

contracts to ensure proper payment reimbursements. Submitted appeals for underpayments

and/or denials. Serviced walk in and incoming calls from patients with inquiries to payments,

itemized statements, and review of EOB's. Contracting monthly payment arrangements for

self-pay balances. Handling of high balance accounts over 10k and above. Reviewing and

responding to correspondence. Assisted CFO with AIR collections. Head of Charity Dept.-

Financial Counselor reviewed, qualified, and processed financial assistance applications

according to hospital and state federal poverty guidelines.

April 1999 to

June 2002

MH Radiation Oncology

Houston, TX

Patient Account Rep and Biller

Responsibilities included, servicing both the patient and the Physician. ICD and CPT coding,

inputting charges, posting insurance payments. Verifying insurance to obtain

authorization/referral for treatment that will lead to proper billing for the assurance of claim

reimbursement. Research denials and non-payments according to Managed and Commercial

care contracts.

Education and Training

2016

DeVry University

Accounting

Associates Degree

1991

Treasure Lake High

Indiahoma, Oklahoma

High School Diploma

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