Mental Health Customer Service
Resume:
Neva J Bothager Columbus, Ohio
*******@*******.***
OBJECTIVE
Looking for a part-time client care position, applying skills and knowledge earned in the mental health and client care services and leveraging experience acquired through many years in the customer service industry.
SUMMARY OF QUALIFICATIONS
Experienced mental health worker and client care specialist. Patient, compassionate, and enthusiastic team player who enjoys working with the public in many capacities.
Self-motivated professional with many years of experience dealing with clients in crisis. Strong communication and organizational skills with a demonstrated ability to improve work processes and exceed customer expectations in person or via phone. Experienced in handling payments, including cash transactions. EMPLOYMENT
2005-Present Stay-at-Home Mom
Columbus, Ohio Twin Girls Administrator
● Household CEO for a family with twins. Budgeting a single income to cover all the needs of two new infants and still eat.
● Managing medical, social, and educational schedules.
● Utilizing skills earned while working with teenagers in the mental health field
● Playground referee, medic, counselor, meals, and logistics coordinator.
● English language educator turned communication specialist, emphasizing the value of compromise and currently focusing on teen angst.
● Currently working with twin high schoolers, focusing on reducing anxiety around the college to-do list and advising on selection criteria development to which colleges to apply.
2011-2016 Duffey and Associates
Ft. Worth, Texas Office Manager/Legal Assistant
● Responsible for customer service, office management, and docket coordination.
● Functioned as liaison for distressed clients by delivering the highest quality of customer service to every client.
● Service representative responsible for answering phones, scheduling appointments, creating legal files, and keeping detailed logs for billing.
● Management of procedural deadlines, court appearances, and scheduling of complex travel itineraries.
1993–1997 Sole-proprietorship
Austin, Texas In-HomeHealth Care
● Provided direct, quality patient care and daily living services for disabled and elderly individuals in their homes.
● Maintained detailed documentation for all client information.
● Demonstrated excellent interpersonal skills with empathy and patience through problem-solving and critical thinking.
1991–1993 Meridell Achievement Center
Austin, Texas Mental Health Case Manager
● Responsible for overseeing the daily activities of adolescent clients in a residential psychiatric treatment center.
EDUCATION
2002 Bachelor of Fine Arts
University of North Texas Denton, Texas
● Summa Cum Laud
● Minor in Woman’s Studies
● Dean’s List
● Dean’s Choice Solo Gallery Show, typically reserved for masters candidates VOLUNTEER WORK
2011-2012 Daggett Montessori School
Fort Worth ISD Fort Worth, Texas
● Assisting children with multiple computer programs, including the Accelerated Reading Program, increasing to a 100% excellence rate in the kindergarten classes.
● Library Assistant, assisting children with library research, instruction, locating books, and checking out and returning books on school computers.
● Scholastic Book Fair set up and sales.
● Reading is Fundamental (RIF) Program.
1999-2002 University of North Texas
Denton, Texas
● Tutor, English Composition for ESL Students, English, Math, and Study Skills.
● Independent art instruction focussed on welding, woodworking, and 3/D composition. 1997-1998 Texas Woman’s University
Denton, Texas
● Tutor, English Department.
● Independent art instruction with an emphasis on painting and drawing.
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