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Human resources manager / Director

Cairo, Cairo Governorate, Egypt
18000 - 20000
June 13, 2018

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Cover Letter

Dear Sir,

Thank you for taking your time reading my resume and appreciate my qualifications meet your satisfactions.

I would like to join your reputable organization to fully utilize my background & experience as HR & Administration Manager.

I have more than 15 years experience in Human Resources & Administration.

I have long experience in HR & Administration, Performance management, contracts; visas labor law, social insurance, payroll, recruitment, training and many other functions.

Current position Human Resources & Administration Manager ( Kenzy Group ).

Human Resources Manager (Delicious Inc.) Cilantro Café.

Human Resources Manager (Coffee Bean & Tea Leaf).

HR & Administration Manager for Bites Casual Dining (Watheeqa Holding Group).

ITC GROUP (Danish & American & Italian Franchise) was working on headcount 800 employee in 35 outlets and a factory.

Royal Group (French Franchise) working on head count 600 employee in 7 outlets & a factory

Am capable to lead organization team & provide a quality of professional services with high level of transparent and commitment.

I have got Human Resource Management Diploma from the American University in Cairo 2005.

Human Resource Certificate from the American Chamber in Egypt.

Certificate of Project Management at the American Chamber in Egypt.

Walaa Mohamed Adel


An energetic, self-motivated and hard working Human Resources Manager with experience in all functions of HR. Able to use own initiative and work as a leader of a team. Proven leadership skills, including managing and motivating other staff to achieve company objectives. An effective communicator at all levels within an organization. Excellent problem solving and analytical skills.

Personal Data:


Mob. 011********

Address El Hegaz Heliopolis

Date of birth 2 8 - 1974

Marital status Married

Languages Arabic (fluent) Russian (good)

English (v. good) French (good)


B.A. in Arts (1996)

Ain Shams University

Old European Civilization

Post Graduate Studies:

Human Resources Management Diploma from the American University In Cairo May 2005.

Human Resources course from American Chamber of Commerce May 2010.

Project Management Course American Chamber Egypt. August 2012.

CIPD holder ongoing certificate study


Current position;

Human Resources & Administration Manager ( Kenzy Group ).

From March 2016 till now

Human Resources Manager at (Cilantro Café).

From January 2015 till January 2016.

Human Resources Manager (Coffee Bean & Tea Leaf).

From January 2012 till December 2014.

HR Policies and Procedures design.

Process re-engineering.

System- Implementation.

Organization Development.

Global Best Practices Implementation.

HR Audits and Due Diligence.

Recruitment and training.

Strategy formulation.

Organization Structure.

Project Planning and administration.

Performance Management.

Job evaluation and grading structure.

Job analysis and job description.

Loyalty and satisfaction survey.

Managing Change.

Administration & Human Resources Manager at Bites Company for Foods running Asha's & Chop Chop (Retail Business ) Watheeqa Holding Company.

From January 2012 till August 2012.

Develop and manage all aspects of the Human Resources Department in accordance with company policies. This includes recruitment, training and succession planning, policy development and implementation, employee relations, performance review, compensation and benefits, payroll and Government Relations

Executive Partner at (CHA International).

Consultants of Hospitality Administrators World Wide Executive Search.

Consultancy activities and recruitment representation in both of the Corporate Segment worldwide & Hospitality industry worldwide.

January 2011 till December 2011 Administration & Human Resources Manager Royal Group (Le Carnaval) Retail Business.

Develop and update the company overall organization chart.

Conduct salary survey, analysis data and determine problem areas to enhance the current pay scale.

Reviews methods used in HR department recommend system enhancements and propose alternative plans based on rules of the company and polices.

Supervise the operations and other services of the HR dept. related to the monthly salaries.

Monitoring the HR police and recommend improvements and adjustments which apply with the labor law.

Conduct interviews assessment for the vacant positions.

Implement the annual compensation plan.

Monitor performance evaluation program and revise as necessary.

Responsible for the employee's contract and all personnel working document.

Apply the Egyptian Labor and social insurance law.

Prepare and revise the payroll sheets.

Prepare reports and analysis that may request by the top management.

Conduct needs assessment to determine company's training needs.

Direct the processing of all personnel actions including appointments, promotions, transfers, and resignations.

September 2003 till January 2011 Human Resources & Administration Manager ITC Group Franchise of (Trianon for Foods and Bakeries, House of Coffee, Segafredo Zannetti, Ina Ka Ya and Popeyes). Subsidiary of Citadel Capital

Head count is approx 1200 employee and operation around 45 restaurants all over Egypt and the factory.

Provide ongoing supervision, leadership, support and guidance to the HR Team.

Oversee human resources management activities in to ensure of the implementation of HR policies and procedures and the company's core values.

Monitor and review the Performance Management tools and procedure mentoring actions.

Review, revise and update each position job descriptions.

Cooperate and coordinate with the plant manager and unit managers in preparing the annual HR budget.

Oversee the recruitment process and provide support to attract the high caliber into the organization.

Coordinate with the unit managers in preparing long range strategic staffing plans for existing and new production lines.

Communicate with the unit managers, senior management team and others to discuss advice on and resolve HR related issues.

Manage the development, implementation and monitoring of an effective administrative operation that maximizes the use of fiscal and manpower resources to provide measurable, timely, efficient and cost effective results.

Ensure that all services, expenditures, and daily activities confirm with relevant administrative and financial policies and procedures.

Define and review the Administration policies and manuals and recommend appropriate revision.

Communicate with the unit heads to ensure compliance and understanding of Administration policies and procedures and to correct any problems may occur.

Ensure that all services and facilities jobs are performed and completed in a timely and accurate manner.

Develop and initiate a training strategic plan that helps staff to undertake new responsibilities in the future.

Develop and manage a training strategy for meeting future staffing requirements.

Clarify specific training needs with concerned managers and provide technical advice and recommendations on means of addressing it.

In concert with the unit heads, analyze the potential of current staff for promotion to identify future positions of greater responsibilities and select staff for specific skills enrichment training.

Manage all activities related to HR field, handle payroll and personnel issues.

Identify the training needs and work on budgeting, conducting all the required training courses and implement the ROI process.

Responsible for ( social insurance, medical insurance, legal affairs, recruitment, leave planner, contracts, termination and hiring, labor law, Bank services, personnel files and documents, stuff requests, attendance.

Preparing payroll and attendance for employees over 1500.

Keep records of hired employee characteristics for reporting purposes.

Preparing the offers for the selected candidates and discussing it with them.

Develop the organizational charts and functional charts and work on manpower planning.

Preparing weekly and monthly staffing reports.

Information and provide support and problem resolution.

Responsible for maintenance team and their schedule in all our outlets.

Responsible for the drivers and trucks serve the outlets.

Preparing the contracts for new shops.

November 2002 - September 2003 ITC Group (Trianon for Foods and Bakeries Coffee Bean & Tea Leaf)

Administrative Assistant to the General Manager and HR Assistant.

Organizing and Schedule meetings/appointments appropriately making minutes of meeting.

Translation from English to Arabic & vise versa (In meetings Correspondences .etc.)

Communicate with other departments to receive and relay information as required.

Provide secretarial assistance such as typing & preparing correspondences letters/ faxes/ emails / memos.

Maintain Manager s filling system.

Follow-up on pending issues/actions, feedback

Manage the travel arrangements such as booking airline tickets and hotel accommodation, traveling itinerary etc.

April 2000- August 2002 (Premier Recruitment & Services)

Recruitment Coordinator.

Responsible for screening CV's. Conduct initial interview.

Coordinate with the operation for the second interview.

Handle the English test, attend employment fairs.

Opening new channels of recruitment.

Ability to handles multiple hiring requests at the same time.

Ensure compliance to the overall recruitment process.

1997 1998 (Embassy of Kuwait)

Secretary Kuwait Embassy in Moscow

sAreas of strength:

As Human Resources Manager I am managing the following functions:

Staff planning & Recruiting

Training & Development

Performance Management System

Compensation & Benefits

Organizational Development

Personnel Management & Employees Relations

Human Resources Information System

Human Resources tasks

Social Insurance Tasks

Legal Tasks

Labor Office Tasks

Summer Training

February 1995- May 1996 Pinky nursery as secretary.

1994-1995 Swiss Hotel El Salam ( Secretary )

Skills: Windows, Word, Excel, Power Point, Intranet & Internet

Personal Skills:

Good time management and Organization skill.

Long experience in labor law and its applications.

Ability to meet dead lines, Good oriented and adaptable cooperative and hardworking person and can work under pressure.

A flexible, responsible and ambitious person, who is eager to learn and mange tasks.


Human Resource Program Comsys ( Payroll System).

Human Resource Program SST (Solution Software Technology).

Human Resource Program FOX 2000.

Restaurant Manager program course at Crystal Mind.

Courses & Workshops:

-Fundamental of Business Management - American Chamber Egypt.

-Succession Management Planning & Competency.

-NLP at Work

-Succession planning.

-Compensation & benefit.

-Labor Law Problems & its Applications.

-Handling complaints, telephone Manners & techniques

-Train the trainer program

-Up selling program.

-Handling Guest complaint.

*Experience Certificates: Available upon request

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