Contact: 314-***-**** / E-Mail: email@example.com
Seeking senior managerial assignments in SaaS Solutions ~ Service Delivery ~ Enterprise Architecture ~ IT Management.
15+ years of experience in Cloud Solutions, Service Delivery, IT Project Management, Data Center Design, and Technical Support
5+ years of experience in building and managing SaaS, IaaS including AWS and Azure
10+ years of experience in Infrastructure management, Request for Proposal (RFP) and vendor relationship
Received Microsoft Community Contributor Award for 2010.
AWS certified Solutions Architect - Associate
ITIL V3 Expert Certified
Project Management Professional (PMP) Certified
Data Center Design Architect through BICSI
Microsoft Certified Technology Specialist Forefront Server, Client, Virtualization & Windows 7 Enterprise
Data Center Auditing professional through TUV
Microsoft Certified System Engineer (MCSE 2003)
Microsoft Certified System Administrator - Messaging
April’15 – till now with Hewlett Packard Enterprise (HPE) as Director for Cloud Infra Svs
Responsible for management of cloud Infrastructure
Own Cloud Services and provide guidance on Openstack, AWS and Microsoft Azure to business stakeholders within the HPE to lead their teams in achieving key objectives.
Accountable for Cloud infrastructure strategy, standards, and roadmaps.
Manage Profit and Loss of organization with $30M budget
Work with cross functional teams like Engineering, Marketing, Sales and product managers to deliver a SaaS solutions to HPE Enterprise customers.
Hands-on experience with managing AWS, Azure and VMWare cloud infrastructure
Handle incidents, changes, escalations and ensuring SLA's are met for each business unit.
Identify gaps and opportunities for improvement in processes, technologies and tools.
Mar’ 12 - Mar’15 with Greentech Consulting as Manager for Cloud Infra
As a head of Cloud Practice, responsible for managing clients, multiple teams and accountability of the entire practice at Greentech.
Develop cloud strategy, implement private cloud, IaaS for Large enterprises.
Manage portfolios of IT enterprises with P&L responsibility ranging from $8 million to $10 million annually
Manage entire bid process including RFI/RFP responses and solution development
Develop and deliver service reports, proposals, requirements documentation, and presentations.
Implement helpdesks, 24x7 monitoring services, Network and system upgrades and Data Center design/upgrades
Manage 80+ team members across multiple countries including India offshore centre.
Manage ITIL/ISO 20000 support processes, Service level Management, Problem Management, Change Management, Release Management, Capacity Management and Availability Management.
May’08-Mar’12 with Microsoft as Service Delivery Manager
Multiple responsibilities including project management, service delivery at Microsoft Gulf.
Scoping, developing Statement of work (SOW) and responding to RFP/ RFI
Develop a project plan for the services to be delivered and managing the team to align with the scope and timelines of the project
Work with functional teams like infra engineers, developers, project managers to deliver the project
Supporting customer environment by referring technical issues to Support specialists, monitor the cases and bring the cases to successful closure.
Evangelizing Microsoft products to customers across Gulf.
As Microsoft technology Specialist, launched windows 7 officially all across gulf in 2009.
Oct’06-May’08 with Aricent Systems as System Specialist (Level 3)
Technical support and management of Microsoft Infrastructure
Responsible for managing Microsoft infrastructure
Resolving technical escalations from Level 1 and Level 2 Engineers.
Dexterously working in an environment of 45,000 user mailboxes and 28 Exchange servers; thereby troubleshooting exchange servers, clusters and symantec mail gateways.
Instrumentally working on EMC “Clarrion CX 500” SAN, while maintaining exchange servers. Exposed to third party software like RMSE (EMC) backup software, Symantec Mail Scan Software and Anti Virus.
Carrying out training sessions, documentation process and setting up guidelines for technical tasks of L1 and L2.
Possess working knowledge of the server critical to the business and designed / implemented methods to stabilize them the process. Implementing ITIL concepts like incident, change and problem management.
Jun’03–Sep’06 with SSR IT Sol., Hyderabad as System Administrator
Technical Support Engineer for Microsoft for SBS server and Active Directory
Represent Microsoft and communicate with corporate customers via telephone or written correspondence in finding solutions for technically complex problems identified in Microsoft SBS 2003 and Windows 2003.
Supported Active Directory, Exchange 2003, ISA server, Sharepoint and windows network
Write complex technical articles and sample programs for knowledge base.
Bachelors of Technology (Computer Science & IT)