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Customer Service Medical

San Antonio, Texas, United States
May 31, 2018

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*** ****** ******* *** *******, TX 78245 Home Phone: 210-***-****


Patient trainer and team player

Analyze, write and/or revise operating procedures to improve efficiency

Self-starter, independent decision-maker and problem solver

Treat everyone with respect/equality and work well with management

Proficient with Microsoft Word, PowerPoint, Excel, and Outlook

Detail-oriented, manage workflow and enjoys a fast-paced environment.

Exceptional customer service with the ability to multi-task

Schedule appointments, generate memos, e-mails and reports

Superior organizational/project completion skills and typing 55 wpm

Inbound and outbound telephone customer service and receptionist relief

Use of photocopiers, faxes, telephones and scanners

Employment Experience

Workforce Solutions Alamo (03/2011 to 06/2017) (Worked 40 hours/week)


C2 Global Professional Services

Career Counselor

Dynamic Workforce Solutions

Career Advisor

SER Jobs for Progress

Career Development Specialist

Assess customers for job skills and employability by exploring education levels, past employment experience, and barriers to obtaining/maintaining employment in order to assist customers with finding suitable employment that will move them toward reaching their full potential and becoming self-sufficient members of society. Monitor customers receiving Temporary Assistance for Needy Families (TANF) for compliance with the Choices program requirements. Also, used personal computer to input data and maintain case reporting in The Workforce Information System of Texas (TWIST) and Work In Texas (WIT), and provide on-going case management.

SER Jobs for Progress

Employment Advisor: Conducted Orientation on Workforce Information sessions; prepared customized individual employment plans by assessing customer-specific needs to identify, counsel and remove barriers for employment and retention, such as providing transportation assistance and/or childcare; made presentations to program participants about employment opportunities; entered data into TWIST and WIT; and was back-up to the Facilitator.

Lead Career Development Specialist: Performed duties of Employment Advisor and Career Development Specialist above for the Choices program, Supplemental Nutrition Assistance Program (SNAP) and Workforce Investment Act (WIA) program. Instructed Getting Started Class for both TANF and SNAP participants using the then newly-implemented official curriculum. Handled administrative duties, e.g., daily transportation logs, daily inventory and monthly requests for additional gas cards/bus passes.

Workforce Relations Advocate: Identified clients exempted by Health & Human Services from participation in the Choices program and outreached them to encourage voluntary participation; interviewed exempt clients choosing to participate to assess ongoing service needs; identified and removed barriers for employment and retention; implemented and updated service plans to meet customer needs; coordinated service provider activities; served as a liaison between customers and service providers; documented case records, prepared reports and maintained case reporting in TWIST and WIT. Provided back-up for the Facilitator and the Employment Advisor as necessary. Developed an interactive job skills curriculum which included resume writing and interviewing skills to engage customers in subject matter discussions.

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Community Blood Center of Greater Kansas City (08/1987 to 11/2006) (Worked 40 hours/week)

Document Control Specialist: Supported operations and quality systems in Quality Assurance (QA) by managing document control for 11 departments, assisting with records, training, audit processes, layout and design of forms, slides and charts, as well as clerical functions; wrote and revised Standard Operating Procedures, Processes and Policies (SOPs), reformatted all SOPs into Information Mapping (IMI) format and entering documents/data into records management software. Created Institutional Review Board SOPs and Forms using Federal CFR Guidelines only.

Performed document control training using a combination of written procedures, handouts and PowerPoint slides for Blood Center employees, retraining as necessary when issues arose. Assisted the QA Department Director with creating a Current Good Manufacturing Practices (CGMP) training game based on the TV show “24” as well as assisted with game participation to complete mandatory annual training for all employees. Also, assisted with presenting regular annual CGMP training and administering CGMP exam that required a passing score. Maintained and archived records, maintained regulatory affairs and accreditation files; maintained training documentation in document control software and hard-copy; maintained departmental training manuals; designed and prepared forms, slides and charts.

Executive Secretary: Kept the Medical Office running smoothly by providing executive assistance to the Executive/Medical Director, Medical Office Staff, Hematology and Immunohematology/ Platelet Antibody Laboratories and Quality Assurance Department. Began using PowerPoint to create slides for Medical Office presentations; prepared, distributed and/or mailed all correspondence, memoranda, abstracts, reviews and manuscripts for physicians and technologists; revised and maintained laboratory procedure manuals; entered laboratory test results into computer, produced reports and maintained files and medical library. Served as receptionist for Director and Medical Staff and prioritized tasks for Director and Departments/Laboratories in order to balance all needs.


Bachelor of Science, Criminal Justice Administration

Central Missouri State University, Warrensburg, Missouri

Q-Pulse, ISO 9000 Record Management Training

Quality America, Tucson, Arizona

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