STACEY COHEN
ac5nvp@r.postjobfree.com - 954-***-**** – 28 Deming Lane, Stamford, CT 06903
EDUCATION & ACCREDITATION
Bachelor of Arts and Science in Sociology and Anthropology July 2011
GPA: 3.87
Minor in Portuguese
Certificate in National Security Studies
FLORIDA INTERNATIONAL UNIVERSITY, MIAMI, FL
FEDERAL UNIVERSITY OF MINAS GERAIS, BRAZIL June 2007 & 2009
Honors & Awards:
• Magna Cum Laude
• Phi Beta Kappa
• Boren Scholar for International Studies June 2009
TESOL/TESL/TEFL Certification - Oxford Seminars (100 Hours) May 2012
CUNY School of Law August 2015 – October 2015
PROFESSIONAL EXPERIENCE
HANYC INC. (Hotel Association of New York City) May 2017 – Present
Executive Assistant
• Gatekeeper to the President and CEO
• Excellent attention to detail with the ability to view the big picture
• Excellent research and analysis skills with the ability to process and transmit information quickly and accurately
• Ample experience with heavy calendar management
• Regular interaction with General Counsel, C-level executives and other senior level stakeholders and their assistants
• Organization of various business activities and events
• Take minutes for all Board of Directors and subcommittee meeting
NCO Partners, New York • NY June 2015 May 2017
Executive Assistant
• Directly assisted the CTO
• Demonstrated superb critical thinking, problem-solving, and written communication skills
• Liaison to the engineering department
• Attended trade shows and events to network with potential client and vendors
Casa do Caminho, Rio de Janeiro • Brazil September 2014 April 2015
ESL Teacher/Volunteer
• Taught ESL to children ranging from ages 8-13; which included both group and private lessons
• Created fun and engaging lesson plans through the use of supplemental material such as music, short videos, and role-playing activities
• Effectively addressed students’ individual language needs through progress evaluations throughout the course
HBO Latin America Group, Miami • FL February 2014 – July 2014
Legal Assistant
• Directly assisted the Senior Director of Business and Legal Affairs by creating and organizing
case files, coordinating meetings, monitoring calendars, and corresponding with lawyers both in
the U.S and Brazil
• Worked closely with the Senior Paralegal in performing due diligence for all HBO Brazilian
productions and co-productions (HBO branded and ANCINE - Agência Nacional do Cinema); i.e.
analyzing and reviewing production contracts and releases
• Helped review, draft, and translate official legal documents in Portuguese
iCall Network, Miami • FL September 2011 – December 2014
Customer Service Manager
• Successfully trained and managed a team of four people
• Prepared reports to measure customer satisfaction and identify ongoing trends to maintain
customer satisfaction
• Improved customer service quality results by studying, evaluating and re-designing processes
• Handled customer service calls and responded to emails in multiple languages
• Provided continuous feedback and coaching to lower level co-workers to improve and maintain
high quality customer experience, effectiveness and efficiency metrics
Open Hearts Language Academy, Miami • FL February 2012 - August 2012
ESL Teacher
• Taught English to non-native speakers through the practice of the communicative method
• Engaged students with stimulating lesson plans that incorporated all facets of language
acquisition: auditory, visual and kinesthetic
RTR Inc., Plantation • FL June 2008 – August 2011
Administrative Assistant
• Handled customer service calls, maintained employee files, performed data entry and provided
secretarial and administrative support to the Human Resources Department
• Processed sales contracts and properly maintained customer data through the use of a CRM
• Utilized Microsoft Excel to resolve administrative problems by preparing reports and analyzing
the data on a bi-weekly basis
SKILLS
Fluent in Portuguese and Spanish
Microsoft Office 2010 (Word, Excel, PowerPoint, Access, Outlook) Concur, CRMs