Customer Service Electronic Technician
Resume:
FERNANDO R. AGUILAR
**** ***** ** - *****, ** ***35
***********@*****.***
PROFILE
Highly motivated bi-lingual military professional with an active Government Secret Security Clearance. Holding extensive real world training and experience in communications and customer service. Has a solid understanding in fiber optics, cat5 cables, NIPR/SIPR computer setups and NIPR/SIPR phone setups. Graduated ITT Technical Institute majoring in Electrical Engineering studying in depth electrical components, chips, and circuits.
SKILLS SUMMARY
Knowledge of PC repair and troubleshooting as well as electronics and circuit trouble shooting
Microsoft Office (Word, Excel, PowerPoint)
Skilled with digital multi-meters, oscilloscopes, function generators, and logic probes, microprocessors and microcontrollers
Skilled in soldering, use of power hands tools. Fiber Optics.
Familiar with digital electronics, analog circuits(Ohm's law, voltage divider, op-amps, diodes, transistors, resistors, capacitors), basic networking concepts, PC and RF technology, AC and DC Electronics
Program and troubleshoot Programmable Logic Control Systems (PLCs) FPGA's
RLL Relay Ladder Logic Programming
Passion for Customer Service. Detailed Oriented. Fast Learner. Works well under stress.
EDUCATION
ITT Technical Institute – Tampa, FL
Associates of Science in Electrical Engineering Graduated July 2015
Broad knowledge of computer fundamentals.
Analysis of main components of circuit board such as resistors, transistors, capacitors
Studied parallel circuits and series circuits
Constructed several projects with different 555 chips and jk flip flops
Basic study of PLC programming
Intro to C language programming
Braulio Alonso High School-Tampa, FL 2004-2008
U.S Army Veteran
Bilingual (Spanish/English)
WORK EXPERIENCE
Eulen America- Miami, FL
Security/ Training Compliance Coordinator November 2017 to Present
Training individuals to the American Airlines standards
Identifies training needs by evaluating strengths and weaknesses
Translates requirements into trainings that will groom employees for the next step of their career path
Building annual training program and preparing teaching plans
Works alongside American Airlines Management to consistently improve training quality and results
DRS Technologies-Largo, FL October 2014 to October 2017
Electronic Technician
Government Secret Clearance Required
J-standard solder certified
Test and trouble shoot DSETS and Sidecar cables
Conducted final Testing on variety of military satellite and GPS systems.
Conducted final test/troubleshooting SKE units
Lowes-Tampa, FL
Delivery/Customer Service July 2013 to October 2014
Pull, inspect, and load up deliveries for the day
Drive delivery truck to customer homes
Install electrical cords to appliances
Assisting the customer with their old appliances and any questions or concerns
U.S Army- Sergeant - Fort Hood, TX
25L Cable Systems Maintainer/Installer February 2010 to Present
Active Government Secret Security Clearance
Responsible for, maintaining and troubleshoot Satellite Terminal Transporter (STT)/Command Post Node (CPN) ensuring constant/reliable communication in a battlefield environment.
Responsible for installation, operation and maintenance of SIPR NIPR Access Point (SNAP)
Provided satellite communications availability for customers through Ku-Band Satellite (CPN). Conducted maintenance, troubleshooting, and resolved any equipment outages.
Installation, termination, testing and labeling of all cross-connects (cat5/6, coax, fiber)
Supported campus environment by managing major cabling projects in a multi-floor environment, which included setting up Main Distribution Frames (MDFs), cable racks, patch panel systems, as well as certification of end-to-end connectivity.
Responsible for non-secure internet protocol router (NIPR) and secure internet protocol router (SIPR) local area networks, network security, network management and encryption devices.
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