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Manager Management

Fort Washington, Maryland, United States
May 24, 2018

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Caryl Anderson-Doby Cell: 240-***-****

Professional Summary:

Highly effective Organizational/human Service management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Seasoned Organizational Management Professional dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue.

Seasoned Operations Manager who excels at streamlining operations to decrease costs and promote organizational efficiency.

Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Resourceful Operations Manager bringing comprehensive background in employee development, training and personnel management.

Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.


Cost reduction strategies

Project planning and development

Vendor sourcing

Customer relations specialist

Mental/Behavioral Health

Budgeting and forecasting

Unsurpassed work ethic

Startups and turnarounds background

Project development and life cycle

Superb time management skills

Project management

Process improvement

Performance evaluations

Quality assurance and control

Contract negotiation



Employee relations



Work History:

Executive Administrator, Mar 2016 to Feb 2018

Waldorf Cultural Center - Maryland

Established and maintained vendor partnerships.

Partnered successfully with donors to produce and generate company revenue.

Handled accounts payable and receivable.

Maintained files and databases

Handled front desk responsibilities and office management.

Provided admin and business support to CEO

Executive VP of Operations, Nov 2010 to Mar 2016

Universal healthcare management – Washington, DC

Developed new process for employee evaluation which resulted in marked performance improvements.

Worked directly with all departments to meet established goals and objectives.

Supported Chief Operating Officer with daily operational functions.

Maintained total visibility of company functionality.

Supervised a staff of 50 employees.

Conducted internal reviews/audits to ensure that compliance procedures were followed.

Optimized performance measurement system for mental healthcare provider, thus substantially improving integration of quality, operational and financial information.

Developed needs-assessment and developmental training for staff.

Program Manager, Dec 2004 to Nov 2010

Verizon – Ashburn, VA

Managed a myriad of long-term and short-term activities including refining the project/program purpose, scope and service delivery.

Managed the migration of facilities which resulted in billion dollar company revenue generation.

Developed new process for employee evaluation which resulted in marked performance improvements.

Performed initial client assessment and analysis to begin project life cycle.

Assisted various business groups with document organization and dissemination during program tenure.

Directed the success of a large cross-country project; coordinated more than 10 developmental teams throughout an aggressive project delivery and subsequent support phase.


Master of Science: Organizational/Human Service Management, 2008

International Graduate University - Washington, DC

Bachelor of Science: Organizational Management, 1993

Washington Adventist University - Takoma Park, MD

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