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Manager Information Technology

Chicago, Illinois, United States
May 23, 2018

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Yolanda Hafez

Zionsville, IN *****317-***-**** • • LinkedIn


Effectively communicate with a variety of people at different levels while logically identifying and resolving issues. Provide development support for debugging and resolving defects as assigned, in support of assigned development projects or testing efforts.

Technical Specifications: Gather and analyze business requirements to convert them into technical specifications. Design complex algorithms while implementing intricate patterns to protect information.

Database Optimization: Design and develop data models required by various modules of application and optimizing database as per normalization rules. Implement several design patterns to use object relational mapping and Java frameworks to the fullest.

Complex Algorithms: Create stored procedures and functions to incorporate complex database algorithms. Write and understand complex SQL queries for MSSQL and MYSQL databases.

System Recommendations: Provide system recommendations to make applications reliable, scalable, and maintainable. Author technical specifications and design documents including both application-level and user-level documentation.

Core Technologies:


UNIX, Windows 7/8/8.1/10


MS Office (Word, Excel, Outlook, PowerPoint, Access), SQL


C#, Java, JavaScript, HTML, CSS,


Master of Science in Information Technology & Minor in Data Security – 2018

Walden University, Minneapolis, MN

Bachelor of Science in Industrial and Labor Relations – 1989

Cornell University, Ithaca, NY


State Farm Insurance, Indianapolis, IN

Claims Specialist, 2012 to Present

Technologies: Word, Excel, Outlook, Enterprise Claims System, Queue Manager

Use enterprise claims system to create file notes, complete evaluations, obtain contact information, communicate with insureds, claimants, witnesses, medical providers, and attorneys. Evaluate policy language for four different states, communicating coverage questions and limits issues.

Analyzed medical bills and records of up to 1000 pages, create bodily injury evaluations.

Created average of 8 settlement evaluations per week and investigated facts of 200+ auto claims.

Negotiated bodily injury settlements with claimants and attorneys with up to $7,500 in authority.

Analyzed facts of loss to determine liability on an average of 4 new claims per day.

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