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Manager General

Orlando, Florida, United States
May 19, 2018

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MARK P. CLOSSEY 407-***-**** 7996 Canyon Lake Circle Orlando, FL 32835


Best Western Premier Eden Resort & Suites, Lancaster, PA General Manager November 2008 – Present

• 301 contemporary appointed guest room and suites property with 13 distinctive banquet rooms, 25,000 sq ft of flexible meeting space, 2 lounges, 2 full service restaurants, 2 swimming pools, and fitness center

• Initiated conversion to one of the first Best Western Premier’s in North America

• Maintained #1 hotel ranking on Trip Advisor for Lancaster for 5 years consecutively, as well as Eden Champagne Brunch (#1) and both restaurants in top 20 out 396 currently ranked

• Consistently exceed budgets through Rev Par, ADR & property revenues, and controls. The Yorktowne Hotel, York, PA February 2006 – November 2008 General Manager /Guest Inc..

• A 170 room historic hotel located in downtown York, PA with 25,000 sq. ft. of meeting space

• Featured a 4 diamond award winning restaurant, The Commonwealth, which received the 2007 Wine Spectator award

• Improved the overall quality of service of property, with The Commonwealth restaurant receiving the AAA 4 Diamond Award from 2006-2008

• Received best house profit in history for the company, Guest Inc., in 2007 and received #1 ranking in York County on Trip Advisor

Fine Hotels, Inc.

Hotel Royal Plaza-A Walt Disney World Resort, Lake Buena Vista, FL February 2001 – February 2006 General Manager / Fine Hotels Inc.

• Located a few blocks from Downtown Disney, a 3 star, 3 diamond resort hotel with 400 guest rooms and suites, 25,000 sq. ft. of meeting space, outdoor pool, and multiple bars and restaurants. Considered a second tier Disney Resort.

• Consistently achieved goals of $16 million in sales annually and oversaw extensive $25 million renovation project Lancaster Host Resort and Conference Center, Lancaster, PA July 1994 – February 2001 General Manager / Fine Hotels Inc.

• 27 acres in Amish country with 330 guest rooms and suites, a 27 hole golf course, 72,000 sq. ft. of meeting space, indoor and outdoor swimming pools, three restaurants, a nightclub and lobby bar

• Exceeded company expectations on house profit, Rev Par, ADR YOY for Fine Hotels Inc.

• The resort offered a Show Room - Theatre for various forms of shows, concerts, and entertainment held regularly holding a minimum of 5,000 people

• Property sold and was transferred by Fine Hotels, Inc. to Lake Buena Vista, Fl. Hilton, Mt. Laurel, Mt. Laurel, NJ June 1993 – July 1994 General Manager / Fine Hotels Inc.

• Full service Hilton franchise located 15 miles from downtown Philadelphia with 330 guest rooms, 11,000 sq. ft. of meeting space, concierge floor, sports bar, outdoor pool & tennis

• Property sold and transferred by Fine Hotels to Lancaster, PA Lane Hospitalities, Inc. July 1991 – June 1993

Sheraton City Centre Hotel, Cleveland, OH

Assistant General Manager / Lane Hospitality

• A 500 room downtown property in the heart of Cleveland next to the Convention Center and Cleveland Brown’s stadium with 14,000 sq. ft. of meeting space, lobby bar and two full service restaurants

• Acted as liaison to all sports groups and professional NFL, NBA, and MLB teams

• Achieved projections of $25 million in annual sales, house profit, etc. Harley Hotels, Inc. 1981 – 1991

Harley Sandcastle Resort, Lido Beach, FL

General Manager / Worked directly for Mr. & Mrs. Harry Helmsley – Harley Hotels 300 room hotel located on the Gulf of Mexico. A Helmsley Resort. Multi-food units, catering, and beach recreation available. 2 outdoor pools. 12,000 sq ft of meeting space. High volume beach bar and nightly live entertainment in lounge AAA inspections Stouffer’s Hotels, Inc. 1979 – 1981

Stouffer’s Riverfront Towers, St. Louis, MO

Assistant F&B Director


• 2014 – Board of Directors, Greater Lancaster Hotel Motel Association – Past President. York Technical Institute Educational Board of Directors – Culinary Program.

• Trip Advisor Recognition - Number 1 of thirty-nine properties, as well Sunday Brunch Number 1, and two Resort Restaurants ranked in Top 20.

• 2012 – Spirit Of Hospitality Award from the Pennsylvania Dutch Convention and Visitors Bureau..

• Best Western International – GM of the Year North America. Heroic Hospitality Recipient.

• Lancaster North East Rotary, Ubar Grotto member. EDUCATION

University of Wisconsin-Stout, Menomonie, Wisconsin 1974-1979

*References furnished upon request. 407-***-**** 7996 Canyon Lake Circle Orlando, FL 32835

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