MARK A. ULLMAN
Agoura Hills, CA 91301
System Administration: Active Directory, Windows 2008 Enterprise server, Windows 2012 Server, Windows 2016 Server, VMWare, Basic SAP administration, ShoreTel VOIP phone systems, MS Exchange 2010, IIS, secure document and file storage, product support, special projects, maintenance, technology planning, disaster recovery planning, system backups. Desktop and laptop support. Helpdesk support.
Server Administration: 7 years of Windows 2008, 3 years of Windows 2012, 1 year of Windows 2016 administration including moves, adds, changes of users, troubleshooting Active Directory accounts, DNS, DHCP, LDAP, services, setup trusts, user profiles and group policies. Moved Windows servers to VMWare virtual environment.
Documentation: Process documentation, processes, Visio network diagrams, maintenance instructions /directions, user manuals, disaster recovery plans. Expert at documenting complex situations, resolutions, and projects.
Project Support: Team coordination, work with project managers on quarterly system audits, schedules task assignments for teams, run pre-project meetings and post-mortem meetings, and project follow-up.
Troubleshooting: Expert level problem solving, Windows servers and desktops diagnosis/resolution and repairs.
Bachelor of Science in Computer Information Systems, August 1994
California Lutheran University, Thousand Oaks, California
IBM, Dell and HP Servers, HP Hosts and MSA for virtual servers, HP Storage works tape library, NAS Servers
Dell, HP and IBM workstations and IBM ThinkPad Laptops, HP Tape Auto Library Ultrium LTO-2 Drive
Gigabyte Ethernet Switches
VMWare ESXi 6.5, Windows 2008 R2, Windows 2012 and Windows 2016 Servers, Windows 7 Professional, Windows 10
Professional, Symantec Antivirus, SQL Server 2008 administration and writing queries, Exchange 2010 Server administration, LAN/WAN administration, MS SQL 2012 administration, MS Exchange 2010, Office 2010, 2013 and 2010, Visio 2010 and 2016, BMC TrackIT Helpdesk Software, Enterprise Application Support, Administration, Veritas Backup Exec Veritas
Windows server administration, Tape Back Administration, Conversion of physical servers to VMWare virtualized servers, Shoretel phone system administration, research and purchase new IT software and equipment, maintain licensing.
Align Aerospace, Chatsworth, CA 1/2014 – 1/2018
LAN Administrator (full-time)
Helpdesk and admin support of multiple sites worldwide.
Administration of physical and virtual servers: Windows 2008, 2012 and 2016 Enterprise and Standard, Active Directory, Group policies, SFTP servers, Windows updates, Symantec Antivirus, Windows 7 and Windows 10 Pro
Creating standard images for new desktops and laptops using Windows Image backup or Ghost, VMWare ESXi 6.5.
Conversion of physical to VMWare servers
Administer local Shoretel phone system
Manage BMC TrackIT helpdesk system
Backup Exec version 16 server as well as manage all backups, update support documents and hardware and software licenses, research and purchase hardware software and support as needed
Basic SAP ERP administration, creating roles, importing T-Codes, creating and managing users
Lifesize conference equipment administration
Build and support desktops and laptops.
Microsoft Office 2010 and 2013 support.
Special projects as defined by Vice President of IT
Parker Hannifin Stratoflex Division 3/2013 – 9/2013
System Administrator / Desktop Support (contract through NetVision Resources Inc.)
Windows server support
XP to Windows 7 migration
Desktop and laptop support,
Printer copier support,
Tape backup support,
Lotus Notes setup,
Working with departments to determine their technology needs and passing the information to management for review and acceptance.
North Los Angeles Regional Center 3/2012 - 9/2012
IT Specialist: (contract through Royal Staffing Services)
Worked with Windows 2008 server, OSMonitor, Active Directory, network administration, account setups, modifications and deletions, I5 AS400 software, NGS queries, Microsoft Exchange 2010, Office 2010, Windows XP and 7
Ran monthly and ad hoc reports from I5 and converted green bar printouts to excel
HP desktops and laptops, printers, account setups, Microsoft Lync, Citrix XenCenter server administration, troubleshooting and documentation of problem resolution
Projects assigned by management and worked desktop support and helpdesk.
Professional Independent Consultant 9/2009 –3/2012
Working on home desktops, problems with viruses, desktop maintenance and configuration, drivers, BIOS updates, Windows 7, Windows XP, Vista, home networks, wired and wireless, peer to peer and home DSL based systems.
HEALTHLINE MEDICAL GROUP, Van Nuys, California 5/2001- 09/2009
(Concurrent Part-Time Work as Consultant)
Medium-sized urgent care clinic with a broad spectrum of services ranging from pre-employment screening to urgent care of all types.
System Administrator: Support the operational function of the organization from a technology standpoint. Direct onsite teams to address infrastructure diagnosis/troubleshooting. Coordinate the integration of new medical software on non-Active Directory and Active Directory mixed and native domains. Organized conference calls and worked out project timelines and requirements with different divisions of the company. Maintained servers and anti-virus software and performed repairs.
Increased the staffs’ productivity by establishing a scalable network for Healthline, by replacing a paper filing system with an automated process. Ensured security of system to HIPAA compliance.
Updated infrastructure from Windows NT 4.0 servers to Windows 2003 with Active Directory, document storage, Veritas Exec Tape backups, DNS, LDAP, DHCP installation and troubleshooting, Exchange 5.5 to Exchange 2003, desktop support, Dragon Naturally Speaking Medical, microphone and sound support for doctors' dictation
Updated system from mixed mode to native 2003 mode after upgrading servers to 2003 from NT 4.0 and Windows 2000.
Worked with vendors on migration of PCN a limited terminal-based system to a Windows-based, robust Nextgen EMR system, research and implement compatibility with all infrastructures, updated infrastructure to Active Directory-based infrastructure.
ADP, Camarillo, California 2/2007-6/2009
Business solutions provider of services such as Payroll, HR, and Benefits Administration.
System Administrator: Coordinated internal support and external data center support activity. Provided support for the internal infrastructure for ezLaborManager product testing, staging and internal production environment. Acted as maintenance supervisor during datacenter maintenance nights, creating documentation of tasks, times, and instructions. Assigned tasks to employee teams. Oversaw all project tasks were completed and timeframes were met. Coordinated and ran post-maintenance meetings to determine project goals were being met and to develop more streamlined processes going forward. Collaborated with project manager to compile and present IT audits quarterly to audit firm. Developed IBM and HP Windows 2003 servers, VMWare, (desktop and server), and created process documentation. Managed desktop and network support ticket assignments. Worked on special projects assigned by the chief architect.
Using SharePoint SharePoint 2007 for the operations team, creating the first company documentation repository for the operations group, allowing all team members instant access to critical recovery plans, procedures, and documents.
COUNTRYWIDE HOME LOANS, Simi Valley, California 5/2004 -10/2006
(Now Bank of America)
Internetwork Engineer: Forth-level support of Rightfax enterprise faxing application. Teamed with Documentum engineers to integrate Rightfax with Documentum. Tracked product’s fax activity and compiled ad hoc/monthly fax volume reports. Monitored Ethernet (internal) and WAN (Sprint and AT&T) activity using Kentrox CSU/DSUs. Worked with project manager and architect in determining scope and materials needed departmental approvals/assistance, and overall project cost. Procured hardware, software licenses and T1 lines. Worked with server support teams to coordinate installation. Documented all processes and instructions for server and telecommunication departments.
Remotely configured Windows 2003 for Rightfax set up Brooktrout fax cards, and installed/configured Rightfax. Updated documentation as needed, tested equipment, lines, and failover / failback systems.
Teamed with chief architect on a large, highly complex, enterprise project to migrate a client / server application of Rightfax to a robust, web-based application, rolled out in stages to all employees of Countrywide.
acted as focal point coordinating all collaborating with all the departments involved to develop and implement the project.
Duplicated systems in Los Angeles, CA and Plano TX for redundancy, worked with Business Continuity to certify failover to secondary system and rollback to primary system.
performed a key role in a highly complex enterprise-wide integration project, defining project scope, determining equipment and capacity needs, pricing all aspects, and developing detailed proposal and supporting documentations for all tasks and requirements. Developed user-training manuals and conducted first-level helpdesk support training.
TOYOTA FINANCIAL GROUP, Thousand Oaks, California 12/1998- 5/2004
(Long-term contract through Spencer Reed Group)
Global financial services, including auto sales, leasing/purchase financing, credit cards, retail sales of corporate bonds and investment trusts, and insurance.
Field System Support Analyst:
Site technology management. Responsible for all technology related issues for a 100-user site.
I was the sole person everyone came to regarding all technology matters, ranging from servers, desktops, phones, printers, copiers, faxes, and even issues with the air conditioner or heating. If I could not resolve the issue, then I would be the person to setup repair appointments meet the repairperson and coordinate access with the building’s superintendent. Maintained LAN, server, PC software, and hardware, Definity BCMS reports migration off BCMS to web-based phone system reports AS400 hardware, for the office. Implemented all software and hardware upgrades. Ensured network access and VPN access for traveling sales staff. Coordinated the technology move from one office to another location. Ensured all documentation, timelines, and diagrams were updated. Worked with Toyota WAN team to coordinate best location for router, switches and patch panels. Directed all aspects of the physical move, from equipment coordination to powering up at the new location. Purchased and upgraded all hardware and software for the company.
Led the western region rollout project for Windows 2000 desktop system, determining demarcation of company versus utility company responsibility, satellite equipment placement, and all telecommunications needs.
Delivered a greater than 99.9% uptime status for site, securing a Top 5 status for the Thousand Oaks branch.