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Test Cases Customer Service

Location:
St. Peters, MO, 63376
Salary:
90000
Posted:
March 29, 2018

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Resume:

ARIF AHMAD

ac4yvk@r.postjobfree.com

*** ******* ***** **

COTTLEVILLE, MO 63376-2580

Linkedin - https://www.linkedin.com/in/arif-a-735b92134/

SUMMARY

Over 18 years of diversified IT industry experience across the areas of software testing, programming and management. Project management experience in CCB, Budgeting, Risk Management, and Implantation of process improvement and reporting, interacting with all levels of management, SMEs, Stakeholders, Support and customer.

Managing QA activities, mentoring and training. Proven ability to balance technical and business needs paired with superior people skills resulting in effectively meeting requirements, deadlines, and expectations. Managing a team of Engineers (US and Offshore) and responsible for delivering a stream of fully qualified Client/Server and Web based application products.

Qualification/Certification

B. Tech. in Computer Engineering - 1996

PMP Certification by Project Management Institute - 2018

ITIL Foundation Certification - 2017

Certified Scrum Master - 2018

ServiceNow Administration Certification - 2017

Tools/Utilities

HP/Mercury Suite, Quality Center, ALM,QTP, Appscan, PL/SQL Developer, Toad, Razor SQL, Microsoft SQL Server Management, Putty, FTP clients, WinSCP, xShell,MS Visio, MS Project, VersionONE, JIRA, Confluence, Eclipse IDE, Informatica, Teamsite, OAM, AWS, SOAP UI,Google Advance Rest Client, WinRunner, LoadRunner,Jmeter, Perfecto For Mobile Testing

Platform

Window, Unix, Linux, MAC, iOS, Chrome Book, Mobile Devices

Database

Oracle, SQL Server, DynamoDB

Techniques

Database testing, Business Functional Testing, Web Testing, GUI Testing, UI Testing, Unit and Integration Testing, Black box Testing, System Testing, Regression Testing, Users' Acceptance, Bug Reporting.

Agile and Waterfall process

PROFESSIONAL EXPERIENCE

CTB-McGraw-Hill Sept 2002 – Dec 2017

Monterey, CA, USA

CTB is the leading publisher of standardized achievement tests for children and adults. CTB advanced the scoring system and the user-specific reports that educators need to make critical decisions based on the information that help improve instruction, enhance programs, and provide reliable measures of accountability.

Responsibilities:

QA Lead

•Establishing and managing a team of upto 20 (US and Offshore) qa analyst/leads.

•Managed operational aspects of a program, interrelated projects including prioritizing projects functionality and deliverables, funding, planning, budgeting, resource management and governance.

•Develop various reports for reviews, tracking of QA task on weekly/Monthly basis for QA Team as well as Management.

•Reporting testing status including defects, percentage of testing, to supervisor (Sr. QA Director) and Management.

•Involved in Agile meetings, stand up meeting, sprint stories break down, thinning and splitting meetings.

•Initiated and established risk analysis process for QA team.

•Being part of CCB and impact analysis to implemented change request.

•Preparing build plans and deploying builds to QA/performance/staging environments.

•Interact with Development, Product Management, Analysts, Architects, Customer Service teams to streamline the process and resolve functional issues.

•Led and mentored QA team members, as well as managed outside contract testers.

•Heading defect triage meeting between QA/Development/Business teams.

•Reviewing wireframe, design documents and requirements documents.

•Designing and execution of test plan and cases.

•Implemented QA automation strategy to achieve testing efficiencies.

•Using Appscan software to automated the security testing of industry known vulnerabilities.

•Automating test cases using WinRunner automation tool.

•Testing of Java utilities, Oracle Package/Store Procedure, Rest API., Web Service (SOAP UI).

•Involved in testing native and web application on different mobile Platform such as iOS (different version of iPAD), Android devices and chrome book.

Broadvision May 2001 – July 2002

Redwood City, CA, USA

BroadVision is the world's leading supplier of integrated application software suites for conducting e-business on the web and over wireless devices. BroadVision software and services are designed to address the needs of the extended enterprise providing employees, suppliers, customers and partners with personalized, "self-service" access to information, products and business process.

Responsibilities:

Automation QA Lead.

•Leading the WinRunner Automation group with 4 QA analysts.

•Developing test plan, test cases and executing them.

•Developing, implementing, executing and managing automated test design, test scripts for Broadvision Applications.

•Enhancing the testing tool with many useful functions by collaborating with Mercury Interactive.

•Mentoring the team members and training other teams on automated testing.

•Creating and executing WinRunner scripts against languages like English, German, Japanese, Korean and Chinese.

•Communicating with project engineers to clarify and refine defect reports.

•Implemented mobile application testing using Mobile addin with Winrunner.

•Reporting and tracking of defects using Test Director.

•Executing Java Script and Java based test APIs for various products like Retail Commerce, Market Maker, Business Commerce on different Operating Systems ( UNIX, Win 2k ) for various data bases like Oracle, Informix, Sybase and DB2.

•Training performance testing group with scripting and execution for load, stress and performance testing.

•Managed resources between Automation and Manual testing group.

The Best Consulting Team

1. ADFORCE INC. Sept’00 – April’01

Santa Clara, CA, USA

AdForce Inc is involved in the process of Web ad management, from planning and scheduling to

auditing and billing. AdForce is a powerful central server-based system that provides an end-to-end online ad management service for both web publishers and advertisers and their agencies (the buyers).

Responsibilities:

QA Analyst

•Developing test plans, test cases, test scripts using WinRunner and TestDirector

•Tracking and reporting defects using TestDirector, coordinating the defect resolution process and creating customized reports and Graphs.

•Training other testers in the Group

•Managing integration testing, regression testing and functional testing

•Interacting extensively with business analysts and programmers while developing test scripts and test data.

•Configuring and maintaining TestDirector server (TestDirector Administrator and Automated testing Project Administrator).

2. ANDAVO March’00 – Aug ’00

San Francisco, CA, USA

ANDAVO provides dynamic web-based telecom e-commerce services enabling its e-commerce

site partners to offer a “communications services center” capability on their website.

Responsibilities:

QA Analyst

•Testing Web Applications manually.

•Analyzing service guide and system specification.

•Writing Strategic Plan, test plan, test cases and executing them.

•Testing XML output and performing data validation testing by verifying data with database.

•Setting QA web server, MTS and data base server for all the builds.

3. Merrill Lynch May'99 – Feb’00

Princeton, NJ, USA

Merrill Lynch Direct (Rubicon) is developed to do the online trading and tracking of Stocks,

IPO, Fixed Income (Bonds), Mutual funds, industry leading research, real time account

information, Funds Transferring, Bill payment, investment tool.

Responsibilities:

QA Analyst

•Testing Web Applications manually .

•Analyzing system specification and business requirements.

•Developing test cases and executing them manually and analyzing the results.

•Testing the presentation layers of the application by cross browser behavior and browser logic to ensure positive experience for end user.



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