Jocelyn Marie Barber
Irving, Texas 75062
Excellent customer service skills.
Self-motivated and detail oriented.
Excellent problem solving skills.
Microsoft Office Application Advanced Skill Level: PowerPoint, Word, Excel, and Outlook.
Ally Servicing, Collections Analyst Collections Admin (08/2016 – 02/2017)
Analyze Collections account.
Process charge-offs at end of month.
Review SCRA status for each account.
Miscellaneous projects when assigned.
Ally Servicing, Remarketing Specialist Terminations (07/2015 – 08/2016)
Terminate Repossessed Accounts in CARS and entering the information in RAT.
Dropping the Repo Code in Shaw Collections Workflow for each account.
Determining special status accounts.
Clearing Batch account and entering the new AWV for each unit in CARS.
Ally Servicing, Loss Mitigation Coordinator Central Repo Team (01/2015 – 07/2015)
Review and approve Outside Repossession Company fees.
Handling calls from vendors and customers.
Issuing and re-assigning repossession assignments.
Researching fees and assisting with Compliance Logs and other projects.
QVC, Inc. Customer Service Representative (Seasonal) (09/2014 – 12/2014)
Assist customers with any questions, correcting orders, and exchanges and returns.
Medical Consultants of S. Florida Chiropractic Assistant (09/2014 – 12/2014)
Greet patients and process information to ensure timely flow.
Update patient travel cards and super-bill by the chiropractor’s instruction.
Responsible for marketing for both chiropractor and podiatrists on staff.
Inventory Control and ordering supplies.
Abercrombie & Fitch Company Model (02/2011 – 07/2013)
Cashier – customer service and sales.
Product knowledge and customer focus.
Education: Connections Academy Florida Virtual School – 2012
U.S. Career Institute – In Progress