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Customer Service Administrative Assistant

Greenville, TX
March 27, 2018

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(***) *******

Detailed, Honest, Disciplined, Dedicated, Confident, Sincere, Hard-working, and Personable PROFESSIONAL SUMMARY

My employment experience spans 20 plus years in the customer service industry; Over 10 years of Administrative experience performing a wide variety of clerical, administrative, and general office work that include recruiting, planning, coordinating, prioritizing and providing instructions to facilitate the operations; a former Administrative Assistant to the Vice President for Academic Affairs in Methodist University; Multilingual with excellent communication skills; with prior experience working in a federal/DoD environment. Work harmoniously with people from diverse backgrounds and cultures.

Strong Customer Service


Adapt to Change

Problem Solving and Analysis

Achievement / Results Oriented

Planning / Organization Skills

People Skills

Presentation and Communication

Computer Savvy


Bachelor of Arts in Business Administration with a Concentration in Healthcare Administration – Methodist University Certificate in Human Resources Development – Fayetteville Technical Community College German Language – German Goethe Institut, Manila, Philippines PROFESSIONAL EXPERIENCE

Facilitator (Part Time) RTI INTERNATIONAL – Fayetteville, NC 2016 - Present

Interviewed newly recruit participating to the Strengthening Families Program for military families.

Delivered and promoted the Strengthening Families Program for parents and youth ages 10 to 14 years for military families.

Participated in administrative duties relating to the area of assignment, prepared comprehensive reports, minutes of meetings and agendas.

American Red Cross, Red Cross Volunteer (Part Time) 04/2017 - Present Fort Bragg, NC


I currently service as a Volunteer, supporting Medical Support Assistant and Medical Records (Womack Army Medical Center) through the American Red Cross – Skill sets include but are not limited to screen visitors and telephone calls; assist the public by providing information concerning services provided, explaining policies and procedures, resolve problems within the area of assignment, serve as a liaison between the departments, make appointments to patients, compose correspondence, establish and maintain a variety records, reports, logs and files, Supported and enforced the Health Insurance Portability and Accountability Act (HIPAA) within the Patient Administration Division. Language Instructor MID ATLANTIC PROFESSIONALS – Fayetteville, NC 2015 - 2016

Prepared daily lessons plans for 150 students and supplemental teaching materials in support of the Program of Instruction procedures.

Assistant Manager WAL-MART – Fayetteville, NC 2014 - 2015

Interviewed newly hired employees and screen if they fit for the job.

Managed a team of 130 personnel Client Services Associates that focused on meeting Customer Service efficiency and quality standards.

Drove financial performance and exceeded sales and profit to above goal by 6% within a month while managing an overall store budget of $3.6M.

Assisted in managing project, sets it timelines, provided direction and gave support to project team. EMILY BURAN, PAGE 2

Administrative Assistant MULTILINGUAL SOLUTIONS, INC. – Fayetteville, NC 2011 - 2013

Composed correspondence; type and edit a variety of documents; verify accuracy of information, research discrepancies and record.

Requisition supplies and materials as required.

Improved the company’s internal controls and process efficiency by developing and implementing new policies and procedures.

Language Instructor MILANGUAGE, INC. – Camp Lejeune NC 2009 - 2011

Developed and implemented communicative learning activities. I’ve assisted with the evaluation of students and academic counseling.

Taught students to attain the highest evaluation in (OPE) Oral Proficiency Exam, (OPI) Oral Proficiency Interview, and (DLPT) Defense Language Proficiency Test.

Administrative Assistant to the Vice President (Assistant Human Resources Coordinator) METHODIST UNIVERSITY – Fayetteville, NC 2000 - 2008

Oversaw the Vice President for Academic Affairs’ workflow including travel arrangement, calendar, correspondence, and telephone calls, determining priorities while maintained confidentiality at all times.

Planned and organized faculty meetings, prepared contracts and stipend pay.

Organized 2 annual graduations events with a budget or $50K and reducing costs by $15K resulting in a 98% customer satisfaction rate.


Additional Languages: Tagalog – Fluent (Oral and Written), German – Elementary Proficiency Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), 45 WPM, Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 10

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