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Technical Support Service

Middleton, MA, 01949
March 29, 2018

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978-***-**** / /


Electronics professional with experience in Manufacturing Test, Field Service and Technical Support. Recognized for problem solving, territory management, creating training programs and building a tool testing database to improve productivity.

Key Skills:

New Product Installation On-site Training Service Manual Technical Support

Phone/Online Support Training Classes Technical Writing Product development


Carl Zeiss, Peabody, MA 2011- 2017

Develops and distributes semiconductor manufacturing equipment, measuring technology, microscopes, medical technology, eyeglass lenses, movie and camera lenses, binoculars and planetarium technology

Technical Support Manager

As technical Support Manager I performed the following tasks:

Performed New Product Installations worldwide

Provided phone/online support to FSE’s worldwide

Performed on-site training of FSE’s

Produced Service Manuals

Provided onsite support to FSE’s worldwide

Developed an Installation Guideline that reduced installation time from >45 weeks to <4 weeks

Developed a networked Excel database for Manufacturing test data

FEI Company, Hillsboro, OR 2003 – 2011

An American company that designs, manufactures, and supports Electron/Ion Beam technology

Senior Technical Support Engineer

Member of a product development team in the Netherlands for 2 years

Supported the laser micro chemical products globally

Co-produced service and operator manuals for both the Laser and Ion beam systems

Performed maintenance training classes for service engineers and customer engineers

Provided service support worldwide, online and on site

Revise Inc., Burlington, MA 1998 – 2003 Formed in 1992 to commercialize new class of tool based on "laser micro-chemistry" (LMC) processes

Manager International Service Operations

Established and managed a field service department

Developed service contracts, preventive maintenance procedures and service manuals

Developed and perform training programs for new field service engineers

Participated in customer training

Performed on-site service

Member of new product development team

Provided after hours support for customers


Sylvania Technical School, Computer Electronics Course

North Shore Community College, Computer Science and Business Management Courses

Zenger/Miller - Supervision and Group Action Courses

Franklin Time Management Course

Catapult Training - Basic, Intermediate and Advanced courses in MS Word and Excel

Additional work history and references available on request.

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