Miranda Moore

**** **** ****

Phone: 404-***-****

E-mail: ac4wjm@r.postjobfree.com

Objective

Pursuant of a CUSTOMER SERVICE POSITION

Required Skills

Communication

Strong phone and verbal communication skills.

Answer inbound inquiries regarding customer accounts and product services.

Management

Ability to multi-task, set priorities and manage time effectively.

Handle and resolve customer complaints

Technical

Update and document information in database

Competent with computer operations, data entry and database querying.

Customer Service

Customer support experience

Customer focus and adaptability to different personality types.

Obtain information from customer by phone regarding orders for installation of services, turning off/on services, account information changes and/or billing inquiries.

Other Requirements

High School Diploma

Miranda Moore

4705 Kent Road

Phone: 404-***-****

E-mail: ac4wjm@r.postjobfree.com

Experience

Independent Contractor, GA Merchandiser

April 2007 - PRESENT

Consumer intercepts interviews or surveys

Indoor & out-door/special events, demos, product training and sampling

Basic Merchandising (i.e. straightening & placement of product, setting up displays, placing orders, conducting returns)

Contemporary Services, GA Event Staff

September 2007 - May 2010

Validate tickets at entrance

Verify clearance access

Bag checking

Ushering

Education

MOS Certification (Excel & Word), National Urban League of Atlanta, GA-

June 2007 - December 2007, Georgia

Customer Service Training Certification, Dover Institute, GA

June 2008 - December 2008, Georgia

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