Pursuant of a CUSTOMER SERVICE POSITION
Strong phone and verbal communication skills.
Answer inbound inquiries regarding customer accounts and product services.
Ability to multi-task, set priorities and manage time effectively.
Handle and resolve customer complaints
Update and document information in database
Competent with computer operations, data entry and database querying.
Customer support experience
Customer focus and adaptability to different personality types.
Obtain information from customer by phone regarding orders for installation of services, turning off/on services, account information changes and/or billing inquiries.
High School Diploma
4705 Kent Road
Independent Contractor, GA Merchandiser
April 2007 - PRESENT
Consumer intercepts interviews or surveys
Indoor & out-door/special events, demos, product training and sampling
Basic Merchandising (i.e. straightening & placement of product, setting up displays, placing orders, conducting returns)
Contemporary Services, GA Event Staff
September 2007 - May 2010
Validate tickets at entrance
Verify clearance access
MOS Certification (Excel & Word), National Urban League of Atlanta, GA-
June 2007 - December 2007, Georgia
Customer Service Training Certification, Dover Institute, GA
June 2008 - December 2008, Georgia