Naples, FL *****
Education: County College of Morris, Randolph, NJ – 40 non-matriculated Credits
Parsippany Hills High School, Parsippany, NJ Diploma – College Prep
Medical Transcription / Medical Billing Certification, Lorenzo Walker Institute, Naples, FL
2013- Present: Administrative Assistant / CSR- Maintenance Coordinator: CNR Air Conditioning, Inc.
Christine Stonebridge, VP 239-***-****
Heavy phone, Customer contact, Scheduling A/C Maintenance, Invoicing, Filing, A/R & Collections using Quick Books. Process County Permit Applications, Legal Notices to Home-Owners, Schedule Inspections.
Letters to contact new Home Owners as potential customers or to notify them of Extended Warranty coverage by previous Owner. Send Thank- you, sympathy, get-well cards, office Birthday Celebrations.
2001-2013: Administrative Assistant: Commercial Land Maint. & Superb Mechanical Services, Inc
Robert Kindelan, Owner/President of both companies 239-***-****
Process renewal of all company related Insurance, Licenses, Vehicle registrations. Processed all correspondence to customers, collections attorneys, human resource related items & landscape contracts. Entrusted with key & alarm code to open shop for crews. Processed all landscape related invoices & created work orders & estimates as we worked closely with Collier County Government & had many roadway contracts with them. Ordered Trees, Plants, Mulch, Fertilizer in accordance to County Specs & Purchase Orders. Devised new filing system, Uniform & Equipment Inventory.
1999-2000: Acting Front Desk Manager: Grand Inn Hotel (Now Commercial Condos) Pine Ridge Road/41
Milner Schrocke, Ft. Lauderdale FL- May be operating Palm Beach Resort
Started as Front Desk Clerk, Guest Ck in/out, Booking Reservations and Conference Room set-up. Took over Night Audit until replacement could be found. Promoted to Director of Marketing & Acting Front Desk Manager until New Manager arrived from East Coast.
1998-1999, 1996 & 2001: Insurance Collections Manager & Patient Collections Clerk
Certified Diabetic Services, Inc. (Business Now Closed) Lisa D’Agostino Director of Patient Access @ Pine Ridge Physicians Regional
Collect third party payments, send letters for: Collections, Insurance Verification & Customer Satisfaction Surveys. Arranged affordable payment plans to meet clients medical needs and keep company open balance report current. Resolved over 350 aged items that were set to be written off.
1997-1998: Front Desk Ck- in: David M. Spellberg, Urologist, Naples. FL
Set Patient Appointments for Doctor, X-Rays & Surgery. Heavy phone, comforting patients before & after procedures, Explain pre-surgery requirements. Used Medical Manager Software. Sat with Pharmaceutical reps and collected samples when Doctor too busy to meet with them.
1994-1997: Certified Nurses Assistant/Home Health Aide: Moorings Park, Private Duty
1993-2003: Working Private Duty Part-time for various Families while @ companies listed above.
1987-2003: North Star Reinsurance, Parsippany, NJ: Jr. Underwriter & Accounting Supervisor
1980-1986: Prudential Insurance Co., Parsippany, NJ: FIT/FICA Acct’g Assistant started as file Clerk.