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Customer Service Manager

Toronto, ON, Canada
March 24, 2018

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Phone: 647-***-****


• 8+ years of administrative, clerical experience in the purchasing and procurement industry.

• Exemplary communication, organization and interpersonal skills.

• Proficient in Excel, Outlook, Word, and in-house ERP system.

• An effective team member, while having the ability to work independently.

• Ability to multi-task and deliver results in a deadline driven working environment.

• Highly detail-oriented and organized.

• Strong customer service skills.

• Experienced in managing a team of 6 people at the Factory/Warehouse level. EXPERIENCE

Customer Value/Inventory Management Associate Oct 2017 - Present Walmart Canada, Markham, Canada

• Picked, stocked and finalized counts of merchandise.

• Responsible for completing back-room audits.

• Maintained and corrected perpetual inventory on daily basis

• Completed warehouse claims

• Responded to customer requests for information and service.

• Performed scan-outs to generate product availability reports and ordered stock Purchaser/Administrator Dec. 2013 - Nov. 2016

RHB Group LP, Toronto, Canada.

North America’s Finest School Apparel

• Procured raw materials and merchandise per the forecast of each customer for inventory and non-stock items for branches.

• Researched suppliers to determine which one’s fit company pricing and quality objectives then requested them to bid on items to perform price analyses.

• Reviewed stock outs, demand and supply reports, expedited open orders, unattended direct and wholesale back orders to procure and fill purchases.

• Maintained strong relationships with third party vendors to best utilize their capacity to meet company requirements.

• Interfaced with suppliers to discuss production status and to resolve quality and delivery issues

• Prepared and issued purchase orders and work orders to vendors.

• Monitored the production of all ordered merchandise. 2

• Inspected, investigated, and resolved errors with raw materials, purchase orders, and merchandise.

• Negotiated costs and delivery dates with third party vendors, updating all related systems.

• Monitored price increases and delegated changes as necessary.

• Worked with accounts payable to verify the invoices against issued purchase orders and received goods.

Product Development/Sourcing Manager

2005 - 2013

Regent Apparel Source Inc.

Toronto, Canada.


B.B.A., Business Administration/Finance, 1989

University of Wisconsin-Platteville, WI, USA

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