Results-driven Customer Service Representative with proven ability to establish rapport with clients.
Strong organizational skills
Energetic work attitude
Developed listening skills
● Enthusiastic developer of good
Excellent communication skills
relations with clients
9/2011- Present Entergy Atlanta, GA
Answer incoming calls from Entergy customers inquiring on account status and providing assistance to customers having problems and making payments and updating customers account information when needed.
08/2008 - 02/2011 Rollins Atlanta, GA
Help Desk Analyst
Answered incoming calls to provide assistance to Orkin branch personnel having problems with software and hardware issues. Outbound calls to Orkin branches to follow up if problems were resolved and if additional troubleshooting was needed. Worked with team members to ensure that Orkin employees were receiving the quality customer service for them to work effectively.
07/2006 - 08/2008 Rollins Covington, GA
Inbound/Outbound calls to Orkin branches to report as well as update property, auto and liability claims relating to Orkin employees as well as customers. Responsible for documenting claims to meet the specifications of Risk Management who oversaw these operations.
02/2001 - 07/2006 Rollins Atlanta, GA
Customer Service/ Sales Representative
Inbound/Outbound call assistance to Orkin prospects needing to set up new accounts. Assisted Orkin customers with complaints which were documented in full and escalated to various Orkin branches for quick resolutions. Also made follow-up calls to see if original complaints were resolved which then determined if cases should remain open or closed.
07/1999 - 02/2001 Home Depot Atlanta,, GA
Customer Service Representative
Responsible for making inbound/outbound calls to Home Depot stores throughout the states to assist supervisor with incoming project/installation roll-outs. Called stores to follow up that computer/rollout installations did take place and made inquiries to see if there were any problems.
08/1998 - 02/2001 Satisquest Atlanta, GA
Part-time position which entailed outgoing survey calls to former patients to see if their hospital, doctor and emergency room visits were deemed satisfactory.
Education and Training
1982 Southern CT State College, New Haven, CT, USA
Majored in English with degree in Sociology.
HS diploma, customer service, data entry, phone skills, internet, customer requests, outbound calls, call center environment, Microsoft and email.