JULIE E. FRANCISCO

Philadelphia, PA ***** 609-***-****

https://www.linkedin.com/in/julie-francisco/ ac4uy6@r.postjobfree.com

NON-PROFIT COORDINATOR QA ANALYST

Experienced in non-profit event coordinating, advertising, and growth.

Also experienced in managing schedules, event planning, and general clerical work.

Talented in social media marketing and engagement for non-profit organizations.

-Fielding customer phone calls.

-Event planning and calendar management.

-Writing process flow and S.O.P. documentation.

-Document testing.

PROFESSIONAL EXPERIENCE

Meditation Teacher January 2016 - January 2018

Kalpa Bhadra Kadampa Center (non-profit)

-Teach meditation classes

-Plan content for the center’s classes and events

-Answer phones, file/scan/photocopy documents, general office management

-Write class descriptions and titles to draw a wider range of people to the center

-Design publicity and manage website and social media accounts

-Work with volunteer staff to coordinate advertising, event planning, and other daily operations

Education Program Coordinator - Volunteer March 2011 - December 2015

Kadampa Meditation Center Philadelphia

-Work with Resident Teacher to design class titles and descriptions

-Keep website up-to-date with detailed and accurate information on all upcoming events

-Answer phones, file/scan/photocopy documents, general office management

-Design web and print publicity, including social media memes

-Teach meditation classes

-Assist classes, greeting and welcoming class attendees to the center

-Plan and advertise public talks at outside venues

-Complete web listings on local news and event sites for all special events

Business Systems Analyst - Validation July 2009 - December 2015

Independence Blue Cross

-Review requirement documents for client fulfillment materials and write/execute test scripts

-Work with Validation Team and Development Team to resolve defects

-Coordinate and lead validation testing efforts for special projects

-Serve as point-person for Production issues & coordinate fix/test/resolution

-Write and maintain documentation for Validation Team procedures

-Train new analysts on ALM and QA methodology and processes

-Generate and manage reports in Excel

-Establish standard regression tests for fulfillment documents

Quality Assurance Analyst July 2006 - July 2009

Astea International

-Test customer-reported defects in web-based application, work directly with L2 Programmers to report failures and track the issues to resolution and delivery

-Review requirement documents and write/execute test scripts for custom functionalities

-Write and maintain QA Procedures documentation

-Work directly with Developers and Business Analysts to report failures and design deficiencies

-Write test scripts to document Standard Testing Procedures

-Test Beta versions of new Alliance Mobile and Dynamic Scheduling Engine software

-Assist an external customer’s business users with pre-release UAT of Alliance Mobile

-Work directly with an external customer’s business users on testing and defect reporting

-Train new employees on application functionality and department procedures

-Implement use of standard smoke tests for Alliance Mobile and Dynamic Scheduling Engine

Software Quality Assurance Temp September 2005 - July 2006

Accu Staffing Services/PHH Mortgage

-Run daily Smoke Tests of critical software applications, escalate issues to Senior QA Analysts and Production Support, and review documents to check for compliance

-Write/execute test scripts, create data for Functional Testing, document defects, coordinate with Software Developers to track defects to resolution, and meet with BA’s to discuss requirements

-Import test scripts into HP Quality Center using Excel spreadsheets.

EDUCATION

Bachelor of Arts (BA), Psychology, Lycoming College, Williamsport, PA

Master of Arts (MA), Spanish, Middlebury College, Middlebury, VT

COMPUTER SKILLS

Microsoft Office, WordPress, Adobe Illustrator, Adobe PDF, Canva, SIP, SnagIt, Astea Alliance Enterprise/Mobile/DSE, QTP, ALM/HP Quality Center

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