Lora Shepherd

*** ********, ***** ****, ** *****. Phone: 214-***-****

E-mail: ac4uez@r.postjobfree.com

OBJECTIVE

To obtain an Office/Clerical position In which my customer service, bookkeeping, personal, clerical and general office skills will contribute to greater office efficiency and productivity

Key Qualifications

Over two years of dedicated experience In office setting

Strongly self-motivated, punctual, ad follow directions accurately

Responsible, reliable, and friendly

Professional appearance ad manner.

Special Skills

Clean work area

Excellent Communication

Proficient in computer skills such as database work.

Able to work well with my peers

Adapting to change

Work Experience

Cunningham & Lindsey - Farmers Branch, TX

June 2017- Sept 2017

Dispatcher made first contact to insured for the Hurricane

Setup adjusters appointment to make contact and inspect property

Answered any questions insured was concerned about

Made first contact

Received first notice of loss

Payroll for the adjuster

Symbility trained

Link trained

Xact trained

AAA Products Services-Carrolton, TX

October 2015 - June 2017

Effectively promote awareness of AAA products/services by cross serving to our members

Incoming call center-receiving approximately 60-100 calls per day. Sitting at a computer wearing a headset for the duration of your shift.

Assist members with policy and or membership related questions and concerns.

Ability to handle upset/irate customers in a busy, high volume call center environment

Catastrophe Management Solutions-Richardson, TX

September 2011-October 2015

Inquiry agent for First Notice of Loss, Adjuster Buddy, input additional information in for adjuster for any losses, communicated with adjuster any and all information via email

Adjuster Assistant scheduled appointments

Notified adjuster via email ad phone their agenda, communicated with insured’s about their claim status

Handled high volume calls in a call center environment, data entry

Took over 100+ inbound/outbound calls

Excel spreadsheet, ad email communication

Position was for Allstate Insurance Catastrophe claims

Lincare/Durable Medical Equipment-Texarkana, TX

January 2010-September 2011

• Inputting patient information into Database.

• Helping mailroom sort mail.

• Helping other processors as needed for other clients.

• Point of customer contact on inquiries regarding services performed.

• Assist the supervisor In coordinating work for specific customers

• Verify Medicaid and Medicare of patients before merchandise was sent out

Insurance Overload, Dallas, TX

March 2009-January 2010

• Setup Pre-Employment testing ad appointments.

• Submitted time sheets via email.

• Answered multi-phone lines 100+ calls.

• Data Entry.

• Payroll Processing

Brown & Brown Insurance-Little Rock, AR

August 2004-January 2009

• Answered multi-phone lines.

• Faxed Insurance Documents.

• Quoting Customers.

• Greeted Customers.

• Scanned documents for agents

• Inputting personal information into Database

• Data Entry

EDUCATION

High School Diploma

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