I'm very detail oriented Customer Service Technician with extensive experience in telecommunications, and
customer service. Troubleshoots highly technical issues with ease and patience. Veteran Customer Service with
over 25 years experience serving the needs of a wide spectrum of customers. Seeking a position assisting clients
in a tech environment. As a Customer Service Representative focused on resolving user software inquiries across
a variety of platforms seeking to bring outstanding technical knowledge to a rapidly growing startup. I've been out
of work since 2004 due to a back injury, but now I'm eager to get back to work and gather all the new knowledge
that's out there for me to learn.
Adobe and Adobe Flash proficiency
Perfect Attendance Award
Customer service expert
Excellent Attention to details
CDL Class B with Passenger Endorsement
GRAYLINE OF HOUSTON - 407 POLK ST. HOUSTON, TX. 04/2000 - 07/2004
Successfully avoided time delivery delays by carefully planning best routes.
Keeping up with my daily log book.
I had to pick up groups of people from one destination and drive them to another destination in another state.
My job consists with me pre tripping my bus to make sure that everything was working fine.
CITY OF HOUSTON - 4700 WILL CLAYTON BLVD. HOUSTON, TX. 12/1997 - 11/2004
Responsible for daily staffing and development of the airport.
Maintained productive relationships with vendors
Address attendance and performance deficiencies
Immediately communicated any equipment issues to the other supervisor.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Ensure that all personnel are punctual, professional and execute all duties in accordance with their job duties
for all the airport.
Oversaw inventory and office supply purchases.
Prepare daily shift reports log entries and review operational.
Responsible for the safeguarding of all company equipment and vehicles.
Complied annual recommendations for end of fiscal year budgets.
Prepared and distributed payroll for staff of 45 direct reports.
City Letter Carrier
US POSTAL SERVICE - 401 FRANKLIN HOUSTON, TX 77002 12/1984 - 11/1996
My job consist with me sorting the first class mail each day getting it ready to deliver to the residents and office
To make sure that all the first class mail out each day.
To pre trip my vehicle every day.
Procurement Officer and Collections and Credit Officer
FINGER FURNITURE COMPANY - 4001 GULF FRWY. HOUSTON, TX 06/1978 - 10/1984
Compiled database of loan applicants' credit histories, corporate financial statements and other financial
Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing
new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Improved call center functionality and service capacity by resolving customer complaints efficiently and
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
Associate of Applied Science: Computer Programming
Devry Institute of Technology - Irving, Texas did not finish
Coursework in COBOL, FORTRAN, EXCEL